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Casumo Casino

Casumo Casino Review for 2024

4.5
Does not accept players from United States

Casumo Casino is a reputable and trustworthy online casino catering to players in New Zealand and Canada as well as several European countries, including Sweden, Finland and Denmark. In this Casumo Casino review, we evaluate the welcome bonus, terms and conditions, no deposit bonuses, security features and ongoing promotions. Our review experts will also look at mobile compatibility, payment methods, game selection and customer support to ensure you have all the information you need to decide whether whether to play here in 2024.

Sign-Up Offer 15 Free Spins on 9 Masks of Fire + 100% Match Bonus Up to $2000
Pros and Cons
  • Over 300+ Top Slots
  • Fast payouts
  • High Payout Percentages (+97%)
  • Free demo version for fun play
  • Craps and some poker not available
  • Not available in all countries
Highlights
  • Modern instant play casino with a unique adventure promotional system and top games from industry leaders Microgaming and NetEnt.
  • Claim our exclusive 20 no deposit free spins bonus when you sign up using our link.
Top Software: Microgaming NetEnt IGT Yggdrasil
Top Payment Methods:
Visa Mastercard Neteller
How we rated Casumo Casino
  • Bonus (4)
  • Games (4.5)
  • Software (4.5)
  • Banking (4)
  • Fair Play (4.5)
  • Support (4)
  • Compatibility (4)
  • Name: Casumo Casino
  • Launched: 2012
  • Licenses: UKGC
  • Live chat: No
  • Minimum Deposit: $10
  • Withdrawal: $10
  • Email: [email protected]
  • Payout Rate: 95.62%
  • Sofware(s): Microgaming NetEnt IGT Yggdrasil GreenTube Leander Games Novomatic Thunderkick ELK Rabcat Evolution Play'N Go Barcrest Quickspin Playson Pragmatic Play Lightning Box Games NextGen Gaming Merkur Gaming Bally Fuga Gaming Push Gaming Red Tiger Gaming Oryx Gaming
  • Payment Options: Visa Mastercard Neteller Skrill Paysafecard Wire Transfer Boku Dankort Giropay PagoEfectivo PugglePay Citadel Klarna Mobiamo Belifus
More Information on Casumo Casino
Casumo Casino website screenshot Casumo Casino software screenshot Casumo Casino cashier screenshot
Written by James Donnelly 24 minute read

Popularity Across Europe and Scandinavia

Not only does Casumo Casino accept Canadian and New Zealand players but it is also one of the top European online casinos as well. Many players in European countries love this gambling site and it should come as no surprise that it's been voted one of the most trusted online casinos in Germany. In addition, it's also immensely popular in several Scandinavian countries like Finland and Denmark and remains a top choice when looking for one of the best Swedish online casinos in 2024. As an award-winning online casino, our review readers will benefit from enhanced player protection, top-paying games, and many secure banking methods that can be used for deposits and withdrawals.

Overview and What to Expect in Our Casumo Review

Casumo Casino has been providing its products and services on both desktop and mobile devices since 2012. The reviewed gambling site has grown in popularity across the globe and continues to attract players from New Zealand and Canada as well as players from several European countries, including Denmark, Finland and Sweden. Our Casumo casino review found that the brand is owned and operated by Casumo Services Limited and is licensed and regulated by the Gibraltar Regulatory Authority, the UK Gambling Commission, the Swedish Gambling Authority and the Malta Gaming Authority. This provides our review readers with one of the safest and most secure gambling destinations online and ensures fairness on all games played on desktop and mobile devices.

Casumo attracts new and existing players with a phenomenal selection of promotions and bonuses, including no deposit free spins, no deposit free cash, reload bonuses, cashback offers, exclusive tournaments and one of the best welcome packages in existence. Players will also benefit from a diverse selection of payment options, 24/7 customer support, sophisticated security features and fair terms and conditions. With mobile support on iOS and Android devices, it's easy to see why Casumo Casino is an award-winning gambling site that continues to rank high on our list of the most recommended online casinos in 2024. With that in mind, let's dive deeper into this review to see if this operator can enrich your online gaming experience in 2024.

Casumo Casino Sign Up Bonus and Promos

As a new player, you will be able to double the amount of your initial deposit when claiming one of the most generous first deposit bonuses in the industry. Our review readers who sign up for a new account in 2024 can claim a 100% match bonus up to 500 EUR along with 100 free spins on the Book of Dead slot at Casumo Casino. The minimum deposit to claim the casino sign-up bonus is only 10.00 EUR and the welcome bonus and free spins need to be wagered 30 times within 30 days to meet the playthrough requirements.

We also discovered one of the most exclusive no deposit bonuses in the industry. Our review readers who register a new account can take advantage of an exclusive Casumo bonus which will give them 20 no deposit free spins on the popular Book of Dead slot. The 20 no deposit free spins need to be wagered 30 times within 30 days to meet playthrough requirements.

Cashback & Weekly Reloads

While Cashback bonuses are not regularly offered at the casino there may be special bonuses that are featured weekly or monthly. We will review these as they become available. Some of these will be incredible cashback bonuses, so players are urged to check in often to see what is available.

Weekly bonuses change often and there are many different types of bonuses that can be enjoyed after the welcome bonus reviewed above. Some promos that are offered at the site will offer fantastic reload bonuses when players add funds to their existing casino account. At times, the site may present a no deposit bonus. This can offer no deposit free cash or no deposit free spins with no deposit required.

Drop & Wins Tournaments

Casumo offers Drop & Wins slots tournaments with huge prize pools of up to $2 Million every month. The slots are from leading software provider Pragmiatic Play and the prizes come in the form of cash prizes, multiplers, free spins, and bonuses on the different slots games. You can join in and take part on slots such as Wolf Gold, Sweet Bonanza, The Dog House Megaways, Big Bass Bonanza, and more. Full details can be found on the Drop & Wins page.

New and Existing Player Promotions

Apart from providing an attractive welcome bonus, Casumo also comes equipped with a plethora of other promotional offers, including reload bonuses, no deposit bonuses, cashback offers, tournaments and more. Full details for each offer can be found on the promotions page along with the terms and conditions that are attached. It important that you read the terms so you know what is expected and so you can easily cashout your winnings.

Your Bonus Questions Answered

  • Are the wagering requirements fair? Yes. The 100% match sign up bonus comes with 30x wagering requirements which are very competitive when compared with other brands. The same holds true for the no deposit spins and this is very competitive as usually the wagering for no deposit offers is much higher.
  • Can I take part in daily slots tournaments? Yes, you can. There are 364 daily tournament with a total of 364 daily prize drops. To participate in any of the slots tournaments or Daily Prize Drops all you have to do is open any of the participating games and opt in.

Summary & Rating of Casumo Bonuses

The Casumo bonus offers for both new and existing players are great and there are plenty to choose from. Our reviewers were delighted to see low wagering requirements on the exclusive no deposit free spins bonus and the first deposit sign up offer.

4/5

Terms and Conditions to Be Aware of at Casumo Casino

Each operating online casino has terms and conditions that will apply to all our review readers who registers an account. With this Casino Casumo review, we outline some important terms. The terms are easy to understand and players need to review these when they create and fund an account as they can have an impact on the gambling experience. Always review all casino terms and be sure to review those for bonus offers as well.

  • Wagering Requirements: Unless otherwise informed in the applicable conditions, the general rule at Casino Casumo is that Bonuses carry a wagering requirement of thirty (30) times the total amount. During our review of the fine print, we learned that wagering requirements must be met using money that has been deposited into the account. Every bonus, including the welcome bonus mentioned earlier in the review, will have strict requirements in place. Free spins and no deposit bonuses will also be subject to wagering requirements. Failure to meet these may result in the loss of winnings. All minimum wagering requirements have to be met before withdrawing. Various games at the site count for different percentages towards meeting these requirements.
  • Account Termination and Closure: Casumo Casino reserves the right to refuse or close an Account at its sole discretion and without any explanation whatsoever, however, any contractual obligations already made by the site shall, without prejudice to any rights available at law to Casumo Casino, be honoured accordingly. While reviewing the site, we learned that accounts must be held by players who are over the age of 18. Opening more than one account will result in the closure of one of these. Players who provide misleading information when registering are at risk of the account being terminated. Any funds in a terminated account will be returned to the player.

2000+ Games from 35 Software Providers

One of the appealing things for many of our review readers is the fact that Casumo Casino offers a wide variety of games from many of the leading 2024 software providers in the industry. Casumo online casino offers more than 2000+ games that are enjoyable and replicate a true gaming experience. With a huge offering of titles, you'll will enjoy instant access and will never be required to download any software. The games we reviewed are from incredible software providers, such as Microgaming (now Games Global), Play'n GO, Quickspin, Yggdrasil, Thunderkick, Evolution, Just For The Win, Rabcat, and Push Gaming. With 35 different software providers to choose from, players will enjoy a huge collection of five-star slots, many types of table and card games, video poker options, specialty games and so much more. It's also worth mentioning that new games can be expected each month and the bonus offers will often have a no deposit bonus available to celebrate the launch of new games.

Top 3 Megaways Slots to Play

Slot games are a top choice for players at Casumo Casino and as a registered member, you can benefit from playing the most popular Megaways slots. These games provide a Ways to Win structure so you can win by getting matching icons on adjacent reels. They are based on original slot hits, so you will find familiar themes. Loaded with features and great betting options, these bonus video slots are a great choice. Remember, you can also test the best slots for free with no deposit needed at Top 10. Below are our top 3 Megaways slots to play at Casumo.

  • Amazon Island Megaways - With Amazon Island Megaways, players will enjoy a fantasy theme and great game features. Created by Red Tiger Gaming, this video slot has 6 reels and offers 117649 ways to win. With an RTP of over 96%, free spins, multipliers, and super game payouts, Amazon Island Megaways is a top choice at Casumo Casino.
  • Temple Tumble Megaways - Relax Gaming offers this exciting Megaways slot that features 46656 ways to win as you spin on 6 reels. With Temple Tumbles Megaways, you will embark on an exciting adventure in a Cambodian jungle. The free spin round offers a chance to enter three different underground worlds for top payouts.
  • Fruit Shop Megaways - Those who like food-themed games will be thrilled with Fruit Shop Megaways. Developed by NetEnt, this game features wilds and free spins that offer multiplier. You will have 117649 ways to win with this 2D video slot and the top payout is 10,000x the bet.

Top 3 Must Drop Jackpot Slots

Casumo delivers an amazing portfolio of slot games and there are always new games being added. With slots that feature must drop jackpots, players have amazing chances to collect top payouts. Here, we offer a quick overview of the top 3 slots that have a Must Drop feature. With these top 3D slots, jackpots can be dropped at random as you play.

  • Joe Exotic - Red Tiger Gaming offers Joe Exotic, an adventure-themed game. Here, you will play a 20 paylines video slot that features a jackpot of 4100x the bet. With a similar theme to Book of Dead by Play'n GO, Joe Exotic also features wilds, scatters, and a great free spin bonus round.
  • Dragon's Fire Megaways - If you prefer an animal theme, check out Dragon's fore from Red Tiger. This is one of the top progressive slots offered at Casumo. Like Mega Moolah from Games Global andM ega Fortune from NetEnt, this slot can offer huge payouts from a single spin.
  • Cash Volt - Cash Volt is an exciting money-themed game that offers 20 paylines and a verified RTP of 95.71%. A similar slot you may enjoy is Wheel of Wealth from industry titans Games Global. With Cash Volt, stacked symbols can deliver great wins and multipliers can be as high as 2,500x.

Table & Card Games at Casumo

At this online casino, players who love the thrills of blackjack will be able to engage in some great versions of the game. The site offers tables that support various bet amounts, allowing low, mid and high rollers the chance to enjoy the endless action of blackjack. The titles we found during our review include games like Blackjack Pro, Single Deck Blackjack, Double Exposure, Classic Blackjack and other titles. Play these games with an exclusive bonus to further increase your chances of winning.

Looking for the thrills of roulette? Look no further as Casumo Casino is home to some of the best roulette games. Players will find American, European and French Roulette and there are also other games like Monopoly Roulette and Key Bet Roulette. All of these have earned great reviews from current players.

Play with the Professionals - Live Dealer Games

Live dealer games are main attractions at online casinos and these games offer a feeling of being in a land casino. With great game titles, professional dealers, live action and the ability to interact with everyone at the table, these games are a top choice for any fan of table and card games.

At Casumo Casino, the live dealer games that are featured are powered by Evolution Gaming, Playtech, and Pragmatic Play Live, so players will immediately know they are about to engage in the best games online. The games offer multiple camera angles, great betting options and some amazing game variations that can all be played in real-time. Get ready for a lifelike experience and review some of the world's favorite classic casino games.

Live Baccarat: After reviewing the 2024 games offered, there are 12 different baccarat games offered at the live dealer section. These include the classic version of the game with bets starting at just $1, VIP Baccarat, Mega Baccarat, Baccarat Squeeze, Speed Baccarat, XXXtreme Lightning Baccarat, and Peek Baccarat. Players will also find Super Sic Bo listed in the baccarat section.

Live Blackjack: Casumo casino presents players with two versions of live blackjack for players to review. There is Common Draw Blackjack and VIP Blackjack, both of which are popular with players from Canada and the UK. We have reviewed the betting options and you can start betting at $1 per hand. Those that have higher bankrolls will enjoy minimum table bets that can be as high as $50. The highest wager that is supported on live blackjack is $75,00 per hand, which is one of the highest bets that can be placed on any live dealer game in the industry.

Live Roulette: When it comes to roulette excitement, the site offers some nice variations so all players can enjoy a version of the game. Here, players will find British Live Roulette, Automatic Roulette, VIP Roulette, Golden Live Roulette, and Champion's Roulette. Like the blackjack games, the wagering amounts vary greatly and there are bets for low and high rollers supported.

Other Table Games: In addition to baccarat, blackjack, and roulette, players at Casino Casumo in 2024 will also benefit from other live dealer games. They can enjoy the thrills of Dream Catcher, Ultimate Texas Hold Em, Three Card Poker, Live Caribbean Stud and Live Casino Hold Em.

Games & Software Q&A

  • How many games does Casumo have? There are over 2000+ games available at Casumo and these are powered by 35 different software providers. There are games for everyone including a wide range of slots categories listed in the lobby. These include Games of the Week, New and Exclusive, Trending Now, Megaways, Bonus Buy, Slingo, Instant Win, and Game Studios where you can select by software provider.
  • What software provider powers the Casumo live casino section? The live casino is powered by a number of providers including Evolution Gaming who are often considered the best in the industry. The other software providers include Pragmatic Play Live and Playtech. They offer a huge variety of table games and gameshows with betting limits to suit everyone.
  • What's the most popular live dealer game? When you visit the live dealer section at Casumo you'll see a number of different categories that you can choose from. The first category on the page is the top live games. These are the most popular titles and at the time of our review, Snakes and Ladders Live by Pragmatic Play was the most popular game.

Rating of Casumo's Software and Games

The game library at Casino is excellent with a huge selection of slots from Microgaming, Quickspin, Play'n Go, and more. There are Megaways as well as progressive jackpots. The live dealer offering is from Evolution Gaming one of the leading software providers for live casinos. All games are available on mobile and desktop.

4.5/5

Usability & Compatibility - Casumo on Desktop and Mobile

The desktop casino offered at Casino Casumo delivers an amazing experience and players will have access to instant play games at all times. There is no software download required to gain access to any of the games since the site makes use of multiple software providers. With hundreds of game titles to review, there is always something exciting to enjoy and the software operates smoothly on all operating systems.

For those that wish to enjoy games on the go, the Casumo mobile casino for Android and iOS is the way to go and with this, games are loaded through the web browser. There is no specific Android or iOS app that is required, so players using any mobile device can enjoy the many games that are supported by using the no download instant play platform that open from your mobile browser. This top mobile casino site offers a huge array of slots, table games, video poker games, scratch cards and even live dealer games. Players can also benefit from no deposit bonuses, reload bonuses, cashback bonuses, tournaments and the welcome bonus while on the move.

Feature Casumo Casino App HTML5 Yes Overall Navigation Good Games Navigation Excellent Dedicated App Yes

FAQs on Compatibility

  • Can I use the same account for mobile and desktop? Yes, your account will be the same on both the mobile and desktop versions of the casino's site.
  • Do the live dealer games display properly on mobile? Yes. We tested all the games on both mobile and desktop and they all run smoothly and display correct on iOS and Android in both portrait and landscape mode.
  • Are the number of games available on mobile limited? No. You get to play the same number of games on mobile and desktop.

Our Overall Opinion on Casumo Compatibility

Compatibility across mobile and desktop is excellent Players can enjoy a no download instant play platform on both desktop and via mobile browser. There is also a dedicated mobile app for those that prefer to download an app to their device.

4/5
Other Highly Ranked Online Casinos

Funding Your Account - Casumo Banking Methods and Payments

Casumo Casino provides some of the safest and most reliable payment methods in 2024. Upon our review, we noted that the casino caters to players across the globe with an assortment of deposit and withdrawal options for added convenience. However, it's worth mentioning that not all banking methods will be available in every country. Therefore, we highly recommend that you review the cashier section to see which options are available to you.

Depositing players can choose from prepaid cards, e-wallets, credit and debit cards, and bank transfers. While the list of options is smaller than with some other operating online casinos, Casumo only offers the most trusted options available and players will enjoy free and instant deposits to their accounts. The available options for review are Bank Wire Transfer, Instadebit, MasterCard, Neteller, Paysafecard, Visa, iDeal, GiroPay, Skrill, PugglePay, MuchBetter, Sofortuberweisung, CashtoCode, EcoPayz. Cryptocurrencies are not available. All withdrawals must pass through a 24-hour pending period and there are no stated withdrawal maximum limits in place at the casino. The minimum withdrawal amount is 10.00 EUR.

How to Deposit

  1. Visit the Cashier: Once logged into your Casumo account, you will need to visit the cashier or banking section.
  2. Choose Deposit: Choose deposit. Select the payment method you wish to use. The options available will depend on where you live.
  3. Fill in Details: Fill in the details that are requested by the casino including the amount you want to deposit. If you are claiming a bonus or promotional offer be sure to add the required minimum to claim this.
  4. Confirm the Amount: Confirm your payment details. Your funds will be automatically added to your account.
  5. Go to the Lobby: Once your deposit has been completed, go to the game lobby and start playing.

How to Withdraw

  1. Open the Cashier Section: Make sure you are logged into your account and go to the Cashier section. It is important to make sure you have cleared any bonus wagering requirements before requesting a payout.
  2. Choose Withdrawal: Choose withdrawal and follow the instructions. You may be required to cashout using the same method with which you deposited. If this is not available you will be able to choose from other available options.
  3. Add the Details: Fill in the required details and the amount of winnings you wish to withdraw. Remember there are daily, weekly, and monthly withdrawal limits so be sure to check these first.
  4. Confirm the Amount you want to Cashout: Confirm the details and amount you want to withdraw from your account. Your withdrawal request will be sent for processing and the pending period is 24 hours. Once the pending period has passed your payment will be processed and received within the timeframe specified by the payment method you have chosen.

Interac is one of the Fastest Withdrawal Options

As a real money player, you will find there are multiple options supported for conducting secure payments. Some are quicker than others. If you are a Canadian player, Interac is one of the safest payment methods and it offers fast withdrawals too. This option can be used directly with your Canadian bank account and is a preferred choice for many Canucks at Casumo casino.

UK players looking for fast withdrawals via PayPal will be disappointed and we recommend taking a look at our 888 Casino review. Players who are able to use other methods can continue to enjoy what is offered at Casumo by using Apple Pay, bank transfers, Paysafecard, Pay By Mobile, MuchBetter, and more.

FAQs About Deposits & Withdrawals

  • Can I use bitcoin for deposits at Casumo Casino? Unfortunately not. At the time of our review, cryptocurrenies were not accepted for deposits or withdrawals.
  • What is the minimum deposit amount required for claiming promotional offers? The amount required can vary, but for the welcome bonus, the minimum amount required is just $10.
  • How long does it take for the casino to process withdrawals? According to the information we recieved from the brand manager when we were reviewing Casumo, the pending period is 24 hours. This is actually quite good as a lot of sites have a pending period of between 48 and 72 hours.

Overall Deposit & Withdrawal Rating

Funding your account and withdrawing winnings is easy at Casumo and there are a range of payment methods based on where in the world you reside. Our review also noted that there are no fees charged on deposits or withdrawals and the casino has a short pending period. At the time of our review, cryptocurrency was not available as a banking method. Overall, we give this a good rating.

4/5

How to Sign Up for an Account at Casumo Casino

  1. Click the Sign Up Botton Click on the sign up button located at the top righthand side of the home page. This will open up the registration form.
  2. Fill in Your Email The first thing you are required to do is fill in your email address. Once filled in, press enter to get the next screen.
  3. Create a Unique Password Create a unique password and then click the enter button. Your password must be at least 6 letters, and contain 1 digit or 1 special character.
  4. Enter Your Mobile Number The next step is to add your mobile number. Once done, press enter.
  5. Create a Username The next step is to create your username. This is the name others will see at the casino.
  6. Enter your Personal Details You will be asked to fill in your full name. When you press enter the next screen will ask for your gender. Then you fill in your address and confirm your passport nationality.
  7. Add your Date of Birth Next fill in your date of birth followed by your place of birth.
  8. Opt in to Receive Promotions You will be given the option to opt in or opt out of receiving notifications of bonuses and promotions from the casino.
  9. Agree to the Terms Next you have to agree to the terms and conditions for your account to be created.
  10. Deposit and Claim the Welcome Offer Once your account has been created you will be redirected to the lobby and a pop up window will open with your welcome bonus and a button to click to make your first deposit.

Top Security Protocols, Fair Play, and Responsible Gambling at Casumo Casino

This legit and trusted online casino in 2024 takes all steps to ensure the safety and security of all registered members. With a license to operate from the UK Gambling Commission and the Malta Gaming Authority, all local gambling laws are followed. The casino also processes all transactions through encryption software and makes use of a Privacy Policy that states all provided data will only be used for the management of accounts and the offering of bonuses and promotions Also, all transactions to and from this legit and trusted website can be reviewed inside the cashier.

Responsible Gambling Tools for Players

Responsible gambling is something that should be taken very seriously in 2024 and we were delighted to find that a section devoted to responsible gambling is linked in the footer of the casino. The Play Okay link open a series of questions and answers for players or those who may be concerned about a friend of family members and offers advice.

The Responsible Gaming links opens a page where players can choose from a number of menu options. These include a self assessment, Play Okay tools, and a get help section. The Play Okay tools allows players to set various limitations including taking a break and self exclusion. In the set limits section players will find information on setting limits on login time, deposit limits, spending budgets, loss limits, and wager limits. We were very happy with what we found here.

Licensing Authority

Casumo is licensed by the Malta Gaming Authority and the UK Gambling Commission. These are two of the strictest regulatory authorities ensuring that player safety is at the forefront. Both authorities ensure strict rules are followed and casinos are assessed on a regular basis in order to maintain their license. We didn't see an eCOGRA seal of approval in the website's footer, but fair gaming is guaranteed on all Games Global games by eCOGRA and as per the licensing authorities.

Casino Casumo Complaints Reviewed

This top ranked online casino site makes sure that players always have a positive and rewarding experience and by offering top customer support, agents can handle any issues that arise. Due to the efficiency of the support team, Casumo Casino has no active complaints at the time of this review and those that have been filed in the past have been quickly resolved.

You will see in the table below, we checked the Casumo rating across a number of trusted sites. The rating does differ greatly with TrustPilot having a very low rating from players but AskGamblers and CasinoMeister having very positive ratings. The positive ratings are on par with our Top10Casino rating. It is quite common for a lot of negative reviews to be added to TrustPilot and many of these when thoroughly vetted often turn out to be fake or unsubstantiated.

Site Ranking on Site # of Reviews # of Negative Reviews/Complaints Summary of Complaints Trust Pilot 2.8 1861 1184 Negative Reviews Very hard to win, no payouts on games. AskGamblers 8.1 270 67 Complaints (62 Resolved) Delayed payment and payment not received LCB 4.1 224 12 Negative Reviews Low RTPs and too hard to win CasinoMeister 9.1 Not Available Not Available Winnings being held and withdrawal problems

Security, Fair Play, and Responsibility FAQ

  • Is Casumo Casino legit and trustworthy for players in 2024? Yes, Casumo Casino is quite legit and trustworthy in 2024. The site is fully licensed and regulated by the MGA and hte UKGC.
  • Can I set limits on the amount I deposit and wager at Casumo? Yes, you can. The casino has a full responsible gaming section where you can set various limits as well as self-exclude should you need to.

Trust & Fair Play Rating at Casumo

Trust and fair play achieved a high result during our review process. The latest SSL encryption technology is used and the software is tested for fair gaming. Microgaming titles are all eCOGRA approved and the site is licensed by the UKGC and MGA. Responsible gambling features are available for all players.

4.5/5

Customer Support at Casumo Casino

The customer support team at Casumo is incredible and there are always highly trained agents that are available to offer assistance and review inquiries when needed. Upon review, this legit, safe and trusted site provides email and phone support and also has a great live chat feature for a fast connection to a trained representative. The FAQ page is a great tool that can provide quick answers to commonly asked questions that may not have been addressed in this review. Here, players can review topics such as how to make a deposit, how to withdraw winnings, real money issues, and how to reset your password, etc.

Type Details Response Times Live Chat 24/7 Response in under 2 minutes Phone Not Available Not Available Email 24/7 Response in 48 hours

Casumo Customer Support FAQ

  • Is the Casumo support good? Yes, they offer a great customer support team available via live chat for fast responses, or via e-mail. In addition, the management reviews all inquiries regularly to all players who sign up by filling out the registration form.
  • Is the live chat available in different languages? Yes. The casino itself supports multiple languages including English, German, Danish, Finnish, Japanese, and Norwegian. Not all of these are available via the live chat option and English is the most prominent.

Overall Opinion on Customer Support

Overall, we were quite pleased with the customer support options at Casumo. The FAQs pages deals with everything from opening an account to making a withdrawal. The live chat is easily accessible and available 24/7 and there is also the option to send an email if this is what you prefer. We would have like to have seen a phone option as some players still like to speak with a real person, but this is not something that has affected our overall rating.

Sister Sites and Our Top10 Alternatives

Casumo is owned and operated by Casumo Services Limited. In terms of sister sites, there is only one related site run by the same management, Dunder casino. Casumo is one of the most trusted and recommended sites we have on our list. It provides access to top-paying slot games, great table games and card and exciting live dealer titles on desktop and mobile devices. Casumo is also considered to be one of the best Canadian casino sites in 2024. If you want access to a large portfolio of games, multiple banking options, and great promotions, this site will deliver. Other trusted options for those in Canada are Jackpot City Casino and Zodiac Casino where you can get started with a handsome first deposit bonus to increase your chances of winning.

Awards Won by Casumo Over the Years

Casumo has won numerous awards over the years starting all the way back in 2013 with the EGR Rising Star award. Below is the list of awards won.

  • 2014 EGR Awards: Innovation in Casino
  • 2015 EGR Awards: Mobile Casino Product of the Year
  • 2016 EGR Nordic Awards: Inhouse Innovation
  • 2016 EGR Nordic Awards: Marketing Campaign
  • 2017 EGR Awards: Affiliate Program
  • 2017 EGR Nordic Awards: Mobile Operator
  • 2018 EGR Nordic Awards: Mobile Operator
  • 2019 International Gaming (IGA) Awards: Online Casino Operator
  • 2020 Industry Community (ICA) Awards: Online Operator
  • 2021 EGR Awards: Marketing and Innovation
  • 2021 EGR Nordic Awards: Casino Operator of the Year
Our Verdict of Casumo Casino
4.5/5

Top 10 Recommendation - Our Overall Rating & Opinion

Casumo Casino has been the winner of numerous awards in the industry and it is a highly recommended site for any player that is seeking high-quality games and endless player rewards. This site may not offer a no deposit bonus at the time of this review, but there are many bonus codes that can be used to claim free cash and free spins. The site is known for its great levels of protection and high verified payouts. Any Canadian and international player seeking desktop or mobile action will not be disappointed when they create an account at Casino Casumo.

Top Reasons for our Recommendation
  • Over 300+ Casino Games
  • TST & eCOGRA Certified
  • Fast cashouts
  • Microgaming and NetEnt Software
  • Unique Adventure Promotional System
Sign-Up Offer 100% Match Bonus + Up to $2000 Play Here
 James Donnelly
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James Donnelly - Content Writer

James has been a part of Top10Casinos.com for almost 4 years and in that time, he has written a large number of informative articles for our readers. James's keen sense of audience and unwavering dedication make him an invaluable asset for creating honest and informative casino and game reviews, articles and blog posts for our readers.

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