Spinaway Casino Ontario: Great Platform, But Customer Support is Subpar
Verdict: SAFE TO PLAY HERE Player Beware ConnexOntario 19+ Only
Spinaway Casino Ontario has drawn attention from over 100,000 Canadians since launching in 2022[1]. Over 2,000 games from Pragmatic Play, Evolution, Play N Go and other developers are offered here.
Spinaway Casino is registered under NGame N.V. The owners have not had any major lawsuits raised against them to date. Rolling out the casino in Ontario was handled by Gaming Innovation Group(GiG), which then rebranded to Gentoo Media.
GiG made headlines in 2022 for a geo-locking mishap. A player outside New Jersey was able to access services on a New Jersey site that had implemented GiG's technology[2].
The legal matter cost GiG C$34,000 in fines - a far cry from the C$40 won by the player who gambled illegally.
NGame N.V. was established in 2021 and received the permit to launch in Ontario in 2022[3]. With only one year's experience, thorough background checks were not conducted on the company handling geo-locking tech for Spinaway Ontario.
The Ask Gamblers forum has complaints from players who could not reach customer support for help. Multiple reports of games freezing during gameplay raise red flags, just like TrustPilot comments, where players complain about roadblocks after requesting withdrawals from Spinaway Ontario.
Our Verdict:
Spinaway Casino Ontario is still new to the iGaming market. The stringent measures to ensure adherence to regulations end up spoiling customers' experience. There is a mobile app for Android users and a wide choice of live games.
Choosing a reputable geo-restriction partner instead of GiG during rollout would help the casino improve members' experience. As things stand now, you'd better have all the required documents ready for verification during withdrawal if you don't want to wait for weeks.
Keep reading for our full analysis of Spinaway Ontario.
What's Covered In This Review:
Player Beware: Winning's One Thing, Withdrawing is Another
Last Updated: Sat. Jul. 05, 2025
Spinaway has an atrocious TrustPilot rating (84% are 1 star reviews at the time of writing) and this does not inspire confidence[4]. Problems cited typically involve difficulty withdrawing funds and verifying accounts. Needless to say, this is a major cause for concern as players need to feel confident they can rely on a betting site to uphold their end of the bargain. Winning profits only to be unable to withdraw is intensely frustrating and negates the whole premise of playing.
Spinaway Casino Ontario Licensing & Security - Sound Licensing but Geo-Locking Fine Issued
NGame NV (as the casino is registered) is licensed and regulated by the the Alcohol and Gaming Commission of Ontario (AGCO), under License OPIG1242639. This means it can be legally accessed in the province and is on the approved operators list of iGaming Ontario. Player information is shielded by use of SSL encryption.
As mentioned in the intro, geo-locking failure led to fines of C$34,000. And now players may face potentially long delays with verification/withdrawal.
Games and Software - Many Slots, Small Live Casino
There's a huge array of games, with 2,453 in total at the time of review. The majority of these are slots with a range of developers contributing games, including Pragmatic Play, Playson, Play'n Go, Games Global, and many more. The jackpot category is on the surprisingly small side at just nine entries, among which are Thunderstruck II Maple Moolah and King of Alexandria Maple Moolah. Maple Moolah slots are exclusive to Ontario with progressive jackpots offering C$1 million. Beyond slots, table games are also available in both regular and live editions.
The live casino is also smaller than might be expected with 50 games. These include game shows, blackjack, baccarat, roulette, poker, and more. Given the large number of total games this is somewhat disappointing.
Deposits & Withdrawals - Plenty of Options Including Interac
Players have a variety of ways to transfer money into and out of Spinaway Ontario. Supported banking methods include Visa and Mastercard, Interac, Skrill, MuchBetter, and bank transfers. Sofort, ecoPayz, and Paysafecard are also available and the reported monthly withdrawal limit is $50,000. Deposits start from as low as $10, making this site convenient for smaller and wealthier players alike.
Spinaway Casino Ontario Bonus
Spinaway Ontario does provide new players with welcome bonuses, but we cannot present the details here. This would contravene the rules from the AGCO regarding bonus advertising, so players must check the site for themselves.
Customer Support - Can Be Unhelpful
Problems can always happen and the first response should be to check the casino's help page. This has a modest number of questions and answers for common problems. But if this doesn't help then customer support can be reached by either e-mail or live chat. However, as noted above, customer support can be unhelpful when it comes to resolving withdrawal/verification problems. In addition, live chat is not available 24/7.
Responsible Gambling - Good Range of Limit Options and Other Tools
Gambling's fun but can obviously lead to problem behaviour for a minority. Responsible gaming tools help to avert this from developing. Spinaway Ontario lets players set limits on deposits, losses, and session times on a daily, weekly, or monthly basis to stop things going overboard. Players can also opt to take a break for between 24 hours and 3 months, or self-exclude for between 6 months and 5 years.
Spinaway also has some general advice in this area, and links to third party organisations such as Connex Ontario, Gamblers Anonymous, and the Responsible Gambling Council.
Final Opinion - Withdrawal Worries are Concerning
Spinaway Casino Ontario has a lot of games from a diverse array of developers, and a decent selection of banking methods. There's also a comprehensive set of responsible gambling tools, which is always nice to see. However, being fined for the technical errors around geo-locking and numerous players reported difficulties involving withdrawal/verification are a big red flag. There are many casinos in Ontario with a great selection of games and without the worries over withdrawals, so our advice is to play elsewhere.
Sources
- SpinAway launches in Ontario through GiG - gamblinginsider.com
- GiG fined $25k for New Jersey geolocation failings - iGB - igamingbusiness.com
- Wildz & SpinAway gain AGCO iGaming license, October 27, 2022 | SNBET News - snbet.ca
- spinaway.com Reviews | Read Customer Service Reviews of www.spinaway.com - trustpilot.com
