Wheelz Casino Ontario: Excellent Games Variety But Problematic KYC and Payouts
Verdict: SAFE TO PLAY HERE Player Beware ConnexOntario 19+ Only
First launched in 2021, Wheelz Casino made its way to Ontario in 2023 after its parent company, Rootz Limited, received the green light from the Alcohol and Gaming Commission of Ontario (AGCO).
With The Hoff himself being the face of the casino, Wheelz Ontario gives the impression of a fun and smooth-running platform. It has decent offers, 25+ Lotsaloot progressive jackpots, and Pragmatic Play drops & wins. But even with the good game variety, this casino has a poor reputation among players, with many reporting endless KYC requests and slow payouts.
I've looked at everything for my Wheelz Casino Ontario review , so you can decide if it's worth creating an account..
Before I get into the highs and lows I experienced when playing here, here's a quick rundown about the casino.
What You Need to Know:
- Fully licensed and regulated (AGCO license no. OPIG1242821)
- Pragmatic Play, Games Global, and Quickspin slots
- Interac accepted
- Withdrawal processing takes up to 3 days
- Helpful human support (when I tested it out)
What I liked: Easy navigation through the slots and live casino library
What I Didn't Like: Repeated KYC after making a payout request.
My Rating: 3.5 out of 5
Continue reading to find out about my review experience at Wheelz Casino and how it compares to other Ontario online casinos.
My Experience - Good First Impression, Easy Navigation, But Slow Verification
One thing I liked about Wheelz Casino Ontario is its simple yet colorful layout. The navigation was also straightforward as it was easy for me to get around the casino. The search tool let me pick out games by name, provider, or tag and I didn't have to create an account to play games in demo mode.
One thing I did have trouble with was verifying my account. I was asked to submit proof of identity and documentation after creating my account. The process took almost two days to complete and then I had to submit more documents when I requested a withdrawal. This was quite annoying and time consuming.
I gave Wheelz online casino a 3.5 out of 5 rating. I really like the games they offered, but the hassle with verification is where I dropped points.
What's covered in this review:
Player Beware: Multiple Unresolved Complaints about Verification and Lengthy Withdrawals
Last Updated: Mon. Oct. 20, 2025
One problem reported by most of the 66% of players who gave Wheelz a one star rating on Trustpilot was KYC verification struggles. One player mentioned submitting different verification documents 4 times. He had to wait weeks before he could withdraw his winnings[1].
Other players reported that their winnings were seized without any explanation and support was of no help[2]. That casino hasn't responded to these complaints which doesn't instil confidence. I would recommend you play with small amounts and test withdrawals before allowing winnings to accumulate in your account.
Wheelz Ontario Bonus - Welcome Offer and Loyalty Program
I would love to give you my two cents about the Wheelz Ontario casino bonuses. Unfortunately, my hands are tied, courtesy of AGCO regulations. What I can say is that, like most Ontario casinos, several bonuses are available at Wheelz.
Games and Software - 7,000+ Titles from 90+ Leading Providers
When you create an account and login, you'll see over 7,000 different games sorted in various categories, including Popular, Slots, Jackpot Games, Table Games, and Live Casino. What I loved most was that each of the main categories were broken down into subcategories as well making it easy to find what I was looking for.
Software providers like 1x2 Gaming, NetEnt, and Pragmatic Play, power this casino and if you want to see the full lineup, the All Games category is what you need.
In the table games and live casino categories I found plenty of blackjack, roulette, video poker, and baccarat tables. Titles like Immersive Roulette, Money Time, Lightning Roulette, Blackjack Lobby, and 8 Pots of Gold Live are just a few of the 300+ live dealer games available at Wheelz. This is actually one of the best live casinos for Ontario that I've played at.
For lovers of jackpot games, Wheelz has over 410 jackpot slots, including Lotsaloot jackpots, mega jackpots, and Dream Drop options. Some of the highest paying jackpots I found include Holy Hand Grenade 2 Dream Drop, 12 Masks of Fire Drums Lotsaloot, and Mega Moolah.
I also found 35+ crash games, 27+ plinko options, and 50+ bingo titles.
Wheelz Ontario Deposits & Withdrawals - Limited with Withdrawal Issues
This is the part of Wheelz Casino which I found to be the most disappointing. Clicking 'Deposit' from the left panel after logging in brings up the available options for funding your account.
For me, I chose Interac as it's the fastest and simplest option for Ontarians. Other options include Visa, MasterCard, Apple Pay, Instadebit, MuchBetter, Payz, and MiFinity. My deposit was near instant with no fees. The minimum deposit is $10 for all of the payment options.
Things got a lot messier when it came to withdrawals. Even after verifying my account after signing up, I still had to submit more KYC documents when requesting a cashout. This delayed things and was annoying.
Patience is going to be required if you create an account because withdrawal processing takes up to 3 working days. I should also mention that the minimum withdrawal amount at Wheelz is $20. There are plenty of better fast withdrawal casinos in Ontario if patience isn't your strong point.
Customer Support - They Responded to me in Three Minutes (Excellent!)
A quick click on the Customer Service tab at the bottom of the Wheelz Casino homepage takes you to the support page. Here, live chat and email are listed. I contacted support via live chat on multiple occasions with a payment query, and was happy to talk to a human agent after a couple of minutes each time.
There's also a FAQ section with plenty of categories covered including Account, Bonuses, Deposits & Withdrawals, Mobile Gaming, and Responsible Gambling.
Licensing, Security, & Responsible Gaming - AGCO License with No Reports of Infractions
Rootz Limited owns and operates Wheelz Casino, along with its three sister sites (Wildz, Caxino, and Spinz). The casino is legal and has a valid license from the AGCO.
Wheelz Ontario also takes responsible gaming seriously and offers a range of responsible gambling tools. You can set limits on the amount of time you spend at the casino, losses, and deposits. You can also self exclude, set reality checks, as well as access links to personal assessment tests and professional help organizations like ConnexOntario.
The Responsible Gaming section also includes helpful tips that players can use to control their gambling habits.
Wheelz Mobile Casino - Missing iOS and Android Apps
I didn't find any mention of an app on the Wheelz official site nor Google Play or the App Store. I did test the casino on my Safari browser and everything worked perfectly though, proving that the site is fully optimized for mobile gaming.
FAQS
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What's the legal online gambling age requirement in Ontario?
You must be at least 19 years old to gamble online in Ontario. To play at Wheelz from Ontario, you will also need to be a resident in the province. -
Does Wheelz Ontario accept PayPal?
No. PayPal is not one of the payment methods offered. You can deposit and withdraw using Interac, Visa, MuchBetter, and a number of other options. -
How can I tell if the games are fair and casino legit?
All games are tested for randomness and have the eCOGRA seal of approval. The casino also holds an iGO license from the AGCO making it legit in 2025. -
Can I really win real money from Ontario online casinos?
Yes, you can. It should be stressed however that playing at online casinos should not be seen as a means to make money. There is always risk involved and you will nearly always lose more than you win. You should see it as fun and entertainment only. -
How often are free spins bonus codes offered?
Wheelz Casino Ontario frequently offers free spins bonus codes via its regular promotions.
Final Verdict for Wheelz Ontario - Flaws Greatly Outrank the Strengths
Wheelz Casino Ontario has one of the biggest games collections from some of the best software providers which is something that I loved. The verification issues were a letdown though. The 3 day pending period on withdrawals was another disappointment.
I did enjoy my time at this Wheelz online casino, but I do feel there are better options for Ontario players. If you do decide to create an account, I would advise that you play with caution and be prepared for slow withdrawls when cashing out your winnings.
Sources
- wheelz.com Reviews | Read Customer Service Reviews of wheelz.com - trustpilot.com
- Having SOW problems with Wheelz casino - Casinomeister Forum - casinomeister.com
