Betway Ontario: Big Sponsor With 'Little Regard For Customers'
Verdict: PLAY WITH CAUTION Player Beware ConnexOntario 19+ Only
Betway Ontario is part of an international online betting brand, one which is owned by SGHC[1] and managed by Cadway Limited. Cadway, as required by law, is regulated/licensed by the Alcohol and Gaming Commission of Ontario and operates under an agreement with iGaming Ontario.
The firm was first founded back in 2006 and has since expanded to numerous markets, offering sports as well as casino gaming. As a global betting brand with substantial financial muscle, Betway has sponsorship deals all over the world, including the Ottawa Senators of the NHL, and the EPL's Arsenal and Manchester City. Despite this, eyebrows were raised in 2024 when the firm advertised at NHL games in Alberta[2], where Betway could not be legally played.
In 2024, the Rogers Place arena played host to both Edmonton-based games of the Stanley Cup final and Betway adverts. While legal to access in Ontario, the site was not legally accessible in Alberta. So what gives?
Specifically, the ads pointed to a 'sports information site' that did not allow betting. But this was a sly sidestep to promote the brand without technically doing anything wrong.
More worryingly, Betway in the UK received a fine of £11m (around $21m) for failing to fulfil its obligations to guard against money laundering and protect problem gamblers[3]. This led the UK Gambling Commission's Richard Watson to describe the firm as having: "little regard for the welfare of its VIP customers".
The games are primarily provided by Games Global (formerly Microgaming), with a variety of other software developers also contributing games.
Our Verdict:
The games look good and there are plenty of banking options, plus a reassuring affiliation with independent auditor eCOGRA. But players in Ontario must be hoping that Betway Ontario has not imported the bad behaviour of its UK wing.
What's Covered In This Review:
Player Beware: Betway Ontario Withdrawal Woe
Last Updated: Mon. Jun. 09, 2025
Just as the fine print on a bonus should be checked to ensure it's as good as the headline suggests, sometimes the worst parts of a casino can be subtle. In this instance, withdrawals can be extensively delayed to the frustration of players[4]. Another bureaucratic problem is that there have been occasions when Betway casino has requested verification documents repeatedly. This can also lead to delays withdrawing, and even account closures.
Betway Ontario Licensing & Security - AGCO License, eCOGRA Audits
Betway is a brand under the management of Cadway Limited. Registration and regulation is done by the Alderney Gambling Control Commission and the Alcohol and Gaming Commission of Ontario (AGCO). The casino operates under an agreement with iGaming Ontario. A green flag for players looking for the best Ontario online casinos is the certification by eCOGRA, an independent auditing firm that helps ensure games are run fairly for players. The site also offers two factor authentication as a security measure for an extra layer of protection.
Games & Software - Over 1,100 Games, But Few Jackpots
The bread and butter of any casino is the gaming section, and Betway Ontario hosts over 1,100 online casino games in total. The lion's share (972) are slots, with 89 live dealer games. Of the 14 jackpot games, six are progressive in nature (mostly Mega Moolah variations), which is a pretty modest number given over a thousand games are on offer. Numerous software developers contribute to this healthy range of games. These include Games Global, Playtech, and Pragmatic Play, and live casino specialist Evolution. Mobile gamers are catered for, thanks to the app (which can be used on either iOS or Android devices). Overall the games selection is very solid for slots but the jackpot section is a little thin.
Deposits & Withdrawals - Good Variety Of Banking Methods
Players have just over a dozen methods for depositing cash into the casino, although not all of these can be used for withdrawals. Old-fashioned credit and debit cards are supported (Visa, Mastercard), as is EcoPayz, EcoVoucher, iDebit, and Instadebit. The Canadian option of Interac is also accessible, as are MuchBetter, the pre-paid Paysafecard, Electronic Check, Payz, Apple Pay, and Flexepin.
The minimum deposit is $10, which is also the minimum withdrawal, making Betway online casino a good option for Ontarians who like smaller stakes. The site indicates that web wallet methods should see withdrawals complete in a day, while card/bank account methods may take three days (both times are after processing has completed). However, as elaborated upon below, this may not always be so swift.
Betway Ontario Bonus
The casino does have a welcome bonus for players who newly sign up, but the AGCO prohibits the advertising of promotions on sites such as this. To find out more information, players are advised to check the Betway Casino Ontario site themselves. Note that there is no loyalty program available.
Customer Support - Good Help Page, Customer Service Patchy
The first port of call for a player with a problem is the site's help page. This is pretty extensive, with 16 major categories for rapid navigation and the ability to search for a question and answer directly. If this does not resolve a difficulty then players can get in touch with customer support via e-mail or live chat. Unfortunately there have been reports that customer service can be patchy. Some users have reported chat sessions being abandoned, others that timely and helpful responses can be difficult to get[5].
Responsible Gambling - Useful Provision Of Tools
Social responsibility in Ontario and other jurisdictions means that most casinos now offer a series of tools to help players stay safe. Players here can make use of limits to self-impose restrictions on deposits, losses, and session times to avoid excess. Players can also take a break for a period from one day to three months, or self-exclude for a period from six months to five years. In addition, players can opt to close their account.
The casino also offers links to an array of third party organisations dedicated to providing support in this area, including Connex Ontario, the Responsible Gambling Council (RGC), Gambling Therapy, the Problem Gambling Institute of Ontario, YMCA Canada, and Gamtalk.
Final Opinion - Many Games, And Withdrawal Problems
Betway Casino Ontario has its perks, particularly a diverse set of banking methods and a broad selection of slots. And eCOGRA affiliation strongly suggests a degree of confidence that games are run fairly. However, the jackpots (especially progressive) are relatively few, and customer support has been reported to be a bit hit and miss. In addition, bureaucratic problems with identity verification leading to slow withdrawals are an unpleasant feature. This is a significant drawback on a site that otherwise has nice and low deposit/withdrawal limits, ideal for a player who prefers small stakes.
Sources
- Betway Group - Super Group | SGHC Ltd Official Website - supergroup.com
- Albertans can't legally gamble with Betway. So why is it advertising at Oilers games? - cbc.ca
- Betway to pay £11.6m for failings linked to 'VIP' customers - gamblingcommission.gov.uk
- Betway Casino - Not paying my withdrawal and using different excuses - askgamblers.com
- Betway withdrawal issues and horrendous customer service - casinomeister.com
