Horseshoe Casino Review - User Friendly Mobile Apps But Cluttered Landing Page
Verdict: PLAY WITH CAUTION Player Beware ConnexOntario 19+ Only
Horseshoe Casino launched in November 2024. It is fairly new in Ontario's market but has garnered lots of attention from players. I noticed that the welcome bonus package has low wagering terms and the game collection is massive, with 2,000+ titles. This review contains my findings about the game collection, bonus terms, banking options, and mobile gaming experience at Horseshoe Casino Ontario.
Before I get into the details, check out this quick overview containing the most important things you should know about the brand.
What You Need to Know:
- iOS and Android apps are available for download
- Access is limited to Ontario players above 21 years
- Affiliated to Caesars Entertainment Limited
- Licensed by AGCO under American Wagering Inc.
What I liked: Horseshoe casino mobile apps for Android and iOS are easy to use. Pages load fast, and the web casino is equally good.
What I Didn't Like: There're too many items on the landing page, making it hard to find games.
My Rating: 3.5 out of 5
My Experience at Horseshoe Ontario - Good Games Collection But Too Many Tabs
My first impression of Horseshoe Casino was dismal, as I expected a casino launched in 2024 to have a great design. What's available instead is a site that loads slowly and has too many items on the landing page. The results from this design approach are small icons, making it hard to navigate to game sections.
There's a search button that makes navigation easy. With it, you can type in the name of the specific game you want to find. Glad to say the results load in a few seconds. The top left section of the game page has a drop down menu with 13 labels that I used to load popular game types like Horseshoe Exclusives, High Limit games, Progressive jackpots and video poker.
I think adding an option to search for games from one provider would greatly improve the player experience.
My next stop was checking gambling forums to see feedback from other players. I only found 5 comments from players on Trust Pilot, where the overall rating on this site was 4 out of 5, which is not different from my 3.5 rating.
Read on to find out what I experienced as I checked out the other sections for my Horseshoe casino Ontario review.
What's covered in this review:
Player Beware: Horseshoe Casino Owner Sued in the Past
Last Updated: Sat. Oct. 18, 2025
Horseshoe registered owners and affiliated brands are not new to controversy. American Wagering Inc, William Hill Casino, and Caesars Sportsbook were involved in a class action lawsuit in 2023 for falsely advertising 'risk free bets' that were not actually risk free[1].
American Wagering Inc was fined $100,000 by the Michigan Gaming Board. The punishment was issued after the Michigan Department of Attorney General prosecuted a man for 8 counts of felonies and online fraud on the William Hill Casino site. The incident led to false deposits amounting $2.15 million and $591,469.65 in withdrawals from the casino[2].
Advertising false promotions is illegal in Ontario. AGCO and iGaming Ontario take players' security seriously, so I would expect severe punishment if Horseshoe has the same loophole that led to the $100,000 fine.
Horseshoe Ontario Bonus
I analyzed the Horseshoe casino bonuses for Ontario players but I can't get into the details on this page. AGCO regulations prohibit sites like this one from discussing casino promos, and I therefore won't post bonus details here. If you wish to know more, check out the bonuses on Horseshoe's landing page and don't forget to read the fine print.
Horseshoe Casino Games & Software - I Used Filters for Easy Navigation
There's 2,000+ games to choose from on this site. The collection comprises games from Red Tiger, Pragmatic Play and Games Global. I liked that bet limits are displayed below each game, so that you can quickly decide if your bankroll is enough to play a specific game. An overview of each game's features, special symbols, and multipliers is displayed when you click the information symbol. It is the attention to small details like these that make me love this casino.
Plenty of options are listed in the jackpots section, where my favorites were slots with minimum bet limits between $0.10 and $0.40, like Scorchin Hot Spins Wicked Wheel, Mercy of the Gods, and Piggy Riches Megaways 2. All Board and Silver Lux studios had progressive jackpots at the time I reviewed the site. For these, minimum bet limits were between $0.5 and $1 on Charms of the Orient, Piggy Pennies, and Coin Run. These might no be the best slots at Ontario casinos, but I did enjoy playing them.
Payment Methods - I Loved the Instant Deposits and $1 Withdrawal Limit
Horseshoe Ontario supports 5 banking options. It is a requirement that members be located within Ontario to use the site, so Interac, being among the options, is great. Trustly and PayPal are the only alternatives if you wish to use e-wallets. The other options include Visa and Mastercard debit/credit cards.
This casino is great for beginners, as the withdrawal limit is set at only $1 for PayPal and Interac. I didn't like the 72 hour processing time on withdrawals, which can extend to 6 days if further verification is needed.
Customer Support - First Point of Contact is A Chatbot
My attempts to reach customer support at Horseshoe online casino via instant chat were met by responses from an AI chatbot. I liked the quick responses, but prefer speaking to a real human.
The help page contains a list of frequently asked questions related to user accounts, bonuses, payments, and responsible gambling. The FAQs came in handy when I was reviewing the banking options.
Licensing, Security, Responsible Gambling - I Set Limits with Ease
Horseshoe Casino Ontario is licensed by the Alcohol and Gaming Commission of Ontario (AGCO).
Responsible gambling is highly upheld as the casino has set the age limit to 21 years, despite regulations allowing players above 19 years to gamble at Online casinos in Ontario. The casino provides tools for players to set deposit limits, spend limits, daily time limits, and cool-off time limits. There's also an option to be listed on a self-exclusion list for a minimum of 6 months, with the choice of extending the exclusion period to 12 or 60 months.
Security measures are taken to ensure the security of personal details collected from members. Servers that store data are secured behind firewalls, and there are access controls to detect data breaches and minimize data loss.
Horseshoe Casino on Mobile - I downloaded iOS And Android Apps from the website
Links to download Horseshoe Casino mobile apps for Android and iOS are listed on the website. I got to the page containing the links after clicking the Get The App link at the footer section of the site. The apps are listed on the official stores, so it's Apple's App Store for the iOS app and Google Play Store for the Android app. Installing the apps was easy, as I didn't get any security warning.
FAQs
-
What's the minimum deposit accepted at this online casino?
The minimum deposit limit at this casino is $10. -
I'm not based in Ontario; can I still play at Horseshoe?
No. The casino only accepts players physically located in Ontario. Any attempts to bypass geo-location restrictions using a VPN are considered a violation of the terms and can lead to a player's account being permanently banned. -
What's the legal gambling age in Ontario?
Ontario residents must be above 19 years to gamble legally. The age limit to open and operate an account on Horseshoe is 21. -
What's the fastest way to cashout my winnings?
Interac is the fastest banking option you can use to cash out winnings from this casino. -
Does Horseshoe Ontario accept PayPal?
Yes. Paypal is among the banking options you can use at this casino. It has a $10 minimum deposit limit and a $1 minimum withdrawal limit.
Final Verdict for Horseshoe Ontario - Good Mobile Apps, But Owner Has Been Sued
Horseshoe Casino Ontario has a lot of positive features. The games collection with 2000+ games is impressive, and I like that there're 13 links to popular categories. I appreciate the $1 minimum deposit limit, as I can cash out small wins. The 5 banking options might be few, but they are enough for playing in Ontario. Customer feedback is great too, even though I didn't find many comments from players.
Sources
- Geske v. American Wagering, Inc. - 1:23-cv-01665 - classaction.org
- MGCB Fines Caesars $100K Over Michigan Sportsbook Flaw - playmichigan.com
