Jackpot City Ontario: Old Dog With New Tricks (26 Years In Business)
Verdict: SAFE TO PLAY HERE Player Beware ConnexOntario 19+ Only
Online since 1998, Jackpot City is one of the oldest online casinos still running in Canada. As with a lot of casino & betting platforms, there are some great stories of small bets leading to huge wins. In January 2025 a $10 bet on the site, placed by a player from northern British Columbia, won over a million[1].
The brand being around for so long, Jackpot City Ontario (established for the Ontario market in 2023) has been seen and will be recognized by the public thanks to significant sponsorship deals. These include partnerships with major league big hitters such as the Toronto Maple Leafs and Toronto Raptors[2].
With all that said, is it a great place for players? The casino app is convenient for mobile users, and a variety of software developers ensures a broad range of games.
The firm's ownership is one potential downside, as SGHC also owns Betway which, in the UK, has been subjected to multi-million pound fines. Worryingly, these are due to failures to ensure a responsible approach to protecting problem gamblers, as well as money laundering failings.
Our Verdict:
Although Jackpot City is one of the oldest casinos still around it's never fallen prey to complacency. Sponsorship has helped maintain its public profile, while security and the casino app has made it both safe and easy for players. Just be sure to keep an eye on your bankroll, as no casino lasts this long without being great at encouraging spending.
What's Covered In This Review:
Player Beware: Withdrawals Can Be Slow
Last Updated: Mon. Jun. 09, 2025
While the site is generally a perfectly good place to play there have been complaints revolving around withdrawals. Typically these are that withdrawals are taking weeks to complete rather than the 24 to 72 hours anticipated. While some of these complaints appear to have been successfully resolved, many are not, adding an unwanted layer of risk when winnings are made but cannot be withdrawn.
Jackpot City Ontario Licensing & Security - Trustworthy Audit By eCOGRA
The site employs digital SSL encryption to safeguard the personal and financial information of players. A reassuring feature is the casino's games being checked by eCOGRA, an independent and trusted third party auditing firm to ensure games are being run on a fair basis. Regulated and approved by iGaming Ontario, the casino is a safe place for players to wager on slots and other casino games. CADTREE LIMITED is licensed under the Ontario Gaming Commission, license number: OPIG1236392 (23 June 2022).
There is just one potential black mark, but only by association. The casino's owner, SGHC, also owns Betway. In the UK, Betway has been hit with multi-million pound fines for failures linked to protecting problem gamblers and preventing money laundering[3].
Games & Software - Good Array Of Slots And A So-So Live Casino
Games Global is the mainstay of the casino's slots portfolio, and it's certainly one of the biggest beasts in the gaming jungle. Formerly known as Microgaming, Games Global provides hundreds of slots, including over 20 progressive jackpot games, which can be played either on desktop or on a mobile device. Smartphone and tablet fans can make use of the website's own app, or simply use a web browser to access the online casino.
Beyond slots, the casino has teamed up with On Air Entertainment and Pragmatic Play to provide over 40 live casino tables. Blackjack, roulette, baccarat, and game show distractions are all on the betting menu. Players can also opt for regular table games (versus RNG rather than competing live against other players). The overall live table numbers are middling rather than impressive, so card sharks may prefer to swim elsewhere. There are over 400 games in total at this Ontario online casino.
Deposits & Withdrawals - Not Bad, Lack of E-Wallets
Among the 10 deposit and withdrawal methods at this site are old school cards from Visa, Mastercard, and American Express, and the popular Canadian choice of Interac. InstaDebit and MuchBetter are also on the list, with Apple Pay and Paysafecard available too. Flexepin is a pre-paid alternative to Paysafecard, and iDebit is also supported.
While this covers many bases the only e-wallet is MuchBetter. Deposits are instant and withdrawals are often processed within 24 hours, but this can vary by method. As is usual with online casinos, withdrawals are typically made with the same financial system as deposits were placed. The minimum deposit is $10 while the maximum is $10,000.
Jackpot City Casino Ontario Bonus
Jackpot City Ontario does have a signup bonus & free spins bonus, but you will have to check the Jackpot City website for more details. (According to the Alcohol & Gambling Commission of Ontario bonus advertising on websites such as ours is prohibited).
Customer Support - Responsive And Helpful, But Help Centre AWOL
Technology can always go awry, so it's essential a betting website can resolve problems promptly and politely. Customer support can be reached on a 24/7 basis by either live chat or e-mail. Happily, the customer service team responds quickly to resolve any problems.
At the time of writing this review the link to the help centre was not working, which is obviously less than ideal. Normally a section such as this can help a player resolve run of the mill problems without having to spend time contacting customer service. While this is likely a temporary glitch the fact remains that a 404 error for a help page is not a great sign.
Responsible Gambling - Strong Selection Of Tools
Gambling comes with inherent risk, which is why responsible gaming is of critical importance. The website's dedicated page offers links to organisations such as ConnexOntario and Gamblers Anonymous for players in need of assistance externally.
Within the casino itself, players can take a test to assess the healthiness (or otherwise) of their gambling activities. Players can also set limits for themselves for deposits, losses, and session times. While these can be both decreased and increased, any increase takes 24 hours to come into effect to provide players with some time to reflect and change their mind if desired. Finally, players can self-exclude on a temporary or permanent basis.
Overall, the casino's provisions for responsible gambling are positive, with links to third party organisations and a good array of tools to help players have fun in a safe manner.
Final Opinion - Solid Casino That Ticks Every Box
There's a lot to like about Jackpot City Casino Ontario, which covers all the bases of what an online casino should offer. The banking methods are decent, if not spectacular, and both slots and table games (live and regular) are in good supply. Mobile support is strong for both types of games, and a loyalty programme is always welcome.
Customer support is rapid and readily accessible but the help centre being down at the time of review was less than fantastic. Responsible gaming tools were a strong positive, but the complaints about withdrawal problems are a little bit of a downer. That aside, Jackpot City Ontario is a solid online casino and is often seen as one of the top 10 casinos in Ontario.
Sources
- A Heartwarming Story of Courage and a Million-Dollar Win - newswire.ca
- Jackpot City partners with Toronto Maple Leafs and Toronto Raptors - focusgn.com
- Betway to pay £11.6m for failings linked to 'VIP' customers - gamblingcommission.gov.uk
