Ruby Fortune Ontario: Mostly Good, Withdrawals Can Be Slow
Verdict: SAFE TO PLAY HERE Player Beware ConnexOntario 19+ Only
Ruby Fortune Ontario is a recent addition to the Ruby Fortune brand, which dates back to 2003. The casino is operated by CADTREE LIMITED, and, in the province, is licensed by iGaming Ontario. The site is powered by Apricot, formerly Microgaming, presenting a strong array of games.
Progressive jackpot slots, table games for those who like old-fashioned cards and roulette games, and easy mobile access are all positive aspects of the site. There's also a reasonable set of banking methods available.
But there has been a question mark raised about Ruby Fortune. Withdrawals are not exactly speedy. While 3-4 days is not quick the site's own help section indicates withdrawals via either cards or bank transfers can take up to 7 business days. This is unusually slow, and less than impressive.
On the positive side, Ruby Fortune Ontario is licensed and endorsed by eCOGRA, a third party auditing firm, and transactions are protected by means of SSL encryption. Plus, players have various responsible gambling tools with which to stay safe while playing.
Our Verdict:
Overall, Ruby Fortune Ontario looks pretty good, but slow withdrawals are always annoying. Individual players might be relaxed about that; others may find it to be a deal-breaker.
For more information on available games, banking methods, and other details, check out our full review.
What's Covered In This Review:
Player Beware: Multiple Unresolved Complaints & Customer Service Concerns
Last Updated: Mon. Jun. 09, 2025
We did some digging and found a few things Ontario players should know. First up, there are quite a few unresolved complaints about confiscated winnings and slow withdrawals across multiple platforms. Definitely not ideal!
On top of that, customer support isn't the best, which means getting help if you run into issues at Ruby Fortune Ontario might be a bit of a hassle.
Another thing to keep in mind before you jump in.
Ruby Fortune Casino Licensing & Security - iGaming Ontario Licence & eCOGRA Certification
At Ruby Fortune Ontario, security is top priority! They use SSL encryption technology to keep your personal and financial details locked down, plus Random Number Generator software to guarantee fair play every time you spin.
The site is fully licensed by iGaming Ontario and AGCO (license number OPIG1237898) and operated by CADTREE LIMITED, so you know you're in safe hands.
Fair payouts? You got it! Ruby Fortune works with eCOGRA, an independent auditing company that tests all games to keep things legit. Want to check the latest payout reports? Just click on the eCOGRA Seal of Approval at the bottom of the homepage.
For extra peace of mind, you can also find more licensing details by clicking on the iGaming Ontario logo. Play with confidence!
Games & Software - 1,200+ Games From Top Software Providers
Ruby Fortune is packed with over 1,200 games from top providers like Games Global, Pragmatic Play, and OnAir, so you're never short on options!
The biggest variety of games is online slots with more than 780 games where you'll find favourites like Tomb Raider, Jurassic Park, Book of Mrs Claus, and 9 Masks of Fire. If you want a live dealer experience, there are over 70 titles waiting to bring the action straight to your screen.
Obviously, it's not just about the slots. Ruby Fortune provides a great lineup of table and card games too, including roulette, baccarat, blackjack, and sic bo. And if you're after life-changing wins, you can test your luck on 18 progressive jackpot games.
Whether you play on desktop or mobile, you will be pleased to know that the software runs without any problems. But, we wish they offered demo mode so you could test the games and get a feel for the payouts before you play for real money.
Either way, there's plenty to keep you entertained.
Payment Methods - Limited Options, Slow Withdrawals
Ontario players don't have a lot of options when it comes to deposits and withdrawals at Ruby Fortune. You will be restricted to three choices which include Interac, Visa, and Mastercard.
The minimum deposit is $10, while the minimum withdrawal is $50. But here's the catch: there's a weekly withdrawal limit of $4,000, which could be a headache if you land a big win. There may be a way to increase this limit by contacting customer support, but we didn't test this option.
On top of that, the 96-hour pending period is way longer than the industry standard, and there's even evidence from industry forums of payouts taking 8+ working days which isn't ideal when you're waiting on your winnings.
Something to keep in mind before you cash out.
Ruby Fortune Casino Ontario Bonus
Ruby Fortune Casino does provide a signup bonus for newly registered customers from Ontario, but you will need to check the official Ruby Fortune Casino website to get more details on the offer. As per the AGCO, any advertising of promotional offers on a website such as ours is strictly prohibited.
Customer Support - Unresolved Complaints And Service Concerns
The customer support desk at Ruby Fortune can be reached in several ways. This includes a live chat facility with bots, email, and telephone support using the number 1-888-378-1328. The support agents will be available 24 hours a day and 7 days a week to assist with any query or request you might have regarding your account.
The only problem we found with support is that there are loads of unresolved complaints regarding delayed withdrawals[1]. You might also struggle to resolve a complaint or query as the service provided leaves something to be desired. Keep this in mind when playing on the site.
Responsible Gambling - Great Tools And Sites To Help You
Players in Ontario will be pleased to know that Ruby Fortune offers a great range of responsible gambling tools. You can easily set deposit limits, session limits, and loss limits for better control over your spending. Unfortunately, to activate any of these limits on your spending, you'll need to get in touch with a support representative first. It usually takes 24 hours before it's active on your account.
Should you find yourself spending more than you are comfortable with, or you would like to take a break, you are welcome to take a cool off period. This can range between 24 hours and 6 weeks. Should you require a longer break from gaming, you can activate a self-exclusion period that can either be temporary for 6 months or permanent. You will also find links to responsible gambling sites to help combat an addiction, including ConnexOntario, Gamblers Anonymous, and the Responsible Gambling Council.
Final Opinion - Do The Pros Outweigh The Cons?
Ruby Fortune Casino Ontario has a great reputation. This is achieved through fair gaming by eCOGRA, robust security measures, and a large selection of games from leading software providers. The bonuses are attractive with fair T&C's, and if you want loyalty perks, you can climb a six-tier program to unlock even more rewards.
Most Ontarians will have a great time, but there are a few concerns to keep in mind. Withdrawals take longer than expected, and payment delays could cause unnecessary frustration. Plus, if you ever run into issues, the customer support isn't the most helpful.
That said, the good still outweighs the bad. This makes Ruby Fortune Ontario a great pick for players looking for the best casino sites in Ontario.
Sources
- Ruby Fortune Casino Complaints - Withdrawal & Other Problems - askgamblers.com
