Captain Cooks Ontario: More Responsible These Days (Hopefully)
Verdict: SAFE TO PLAY HERE Player Beware ConnexOntario 19+ Only
Captain Cooks Casino was originally established in 2000, with Captain Cooks Ontario being operated by Apollo Entertainment Ltd. In accordance with the law, Apollo Entertainment is licensed and regulated by the Alcohol and Gaming Commission of Ontario and has the approval of iGaming Ontario to conduct operations in the province.
There are definitely some positives to the site, not least of which is affiliation with eCOGRA. This is a respected and independent third party auditor that checks to ensure games are running correctly. In addition, the site has games from some of the biggest names in the industry, such as Games Global and Pragmatic Play.
However, it's not all peaches and cream. Back in 2023, Apollo Entertainment was subject to a fine related to its responsible gambling failings. The firm operates numerous online casinos, and, at the time, was found to have failed to provide the necessary tools for self-exclusion and setting various limits[1].
Players will now find various responsible gambling tools available at the casino, including an assortment of limits, break/exclusion options, and links to third parties[2].
Our Verdict:
While things seem sound now regarding problem gambling, it is nevertheless concerning that Apollo Entertainment was subjected to a fine over the matter. Games and promotions seem decent at Captain Cooks Ontario, but players considering joining will find less information (before signing up) on the specifics than at other Ontario casinos online.
What's Covered In This Review:
Player Beware: Responsible Gambling Fine And High Withdrawal Minimum
Last Updated: Mon. Jun. 09, 2025
As noted earlier, the firm behind the casino, Apollo Entertainment, has been fined in the past for responsible gaming failings. While the casino itself offers tools in this area (see below) the previous fine is not encouraging. In addition, Captain Cooks Casino Ontario has a $50 minimum withdrawal, which is a little on the high side and not helpful for those who like to play with modest stakes. Add into this the possible withdrawal cap and transferring cash out of the casino could be irksome for high rollers and modest players alike.
Captain Cooks Ontario Licensing & Security - AGCO License, eCOGRA Audits
Licensing is a critical aspect of any online betting site, and Captain Cooks Casino Ontario is regulated/licensed by the Alcohol and Gaming Commission of Ontario. It also operates in agreement with iGaming Ontario and is on that organisation's list of approved operators.
Another positive sign is that the casino's RNG (random number generators) are independently audited by trusted third party firm eCOGRA. Security for player information is provided by means of 128 bit encryption.
Games & Software - Games Global Provides Progressive Jackpots
The casino provides players with more than 1,000 games to play. These include many from Games Global (formerly Microgaming), one of the industry's foremost software developers. Among the studio's top games is Mega Moolah, and variants of this progressive jackpot slot make up many of the seven progressive jackpot games available. Beyond slots, the casino is home to blackjack, roulette, and video poker.
There is also a live casino (powered by Evolution and Pragmatic Play), with all the standard fare of blackjack, baccarat, game shows, roulette and poker.
It should be mentioned that there is no casino app for either iOS or Android devices, which may disappoint fans of gaming on the go, but rest assured the mobile site works perfectly without any delays or glitches.
Deposits & Withdrawals - Solid Range Of Payment Options
Canadian players will be heartened to see the nation-specific option of Interac supported for transferring cash. In addition, cards such as Visa and Mastercard can be used. Those who prefer a pre-paid approach can use Paysafecard, and both Apple and Google Pay are also supported. E-wallets such as ecoPayz sit alongside MuchBetter, InstaDebit, and eChecks, with bank transfers also possible. Deposits are a minimum of $10 ($5 for the first time). Withdrawals may be capped to $4,000 per week for players who win far more than their total deposits across Casino Rewards partner casinos.
Captain Cooks Ontario Bonus
Captain Cooks online casino has a welcome bonus for Ontario players, but information on this must be sought from the site itself. This is because of the prohibition AGCO imposes on bonus advertising, preventing us from specifying the details.
Customer Support - Responsive Live Chat, Slower E-mail
Any site can have tech problems, and the first port of call is to check the FAQs section. This is of a middling size, but if it cannot answer a question then it's time to get in touch with the customer support team. This can be reached on a 24/7 basis via live chat. It also seems that the live chat option is nice and responsive. E-mail is another means of contacting the customer service team for concerns that are not urgent, with the casino aiming to respond within 48 hours.
Responsible Gambling - Good Range Of Tools
Responsible gambling is an essential part of modern casinos, as betting can become a problem for some people. The sooner it's solved the better, and the best way is to prevent a problem ever starting. Numerous pieces of advice are presented on the casino's responsible gambling page, as well as a link to ConnexOntario. Players can set limits on login duration on a daily, weekly, or monthly basis. Likewise, limits can be placed on both deposits and losses over those periods. Increasing limits comes with a 24 hour wait to help stop players falling into a cycle of losing, depositing, and losing again. Players may also take a break for a period between a day and three months, or self-exclude for between six months and five years.
Overall, Captain Cooks has a good set of responsible gambling tools to help players stay safe while betting.
Final Opinion - Pretty Good But Not Quite Grade A
While Captain Cooks Ontario doesn't have the biggest gaming library in the world it does have a decent selection. This is augmented by a welcome promo and loyalty program for existing players. The lack of a mobile app is a little disappointing, and the limits (upper and lower) on withdrawals is a drawback. However, customer support is responsive and the responsible gambling tools are a definite plus. The site is pretty good, without being outstanding.
Sources
- Ontario iGaming Firm Hit With Fine for Regulatory Shortcomings - casino.org
- Security : Responsible Gambling at Captain Cooks Casino - captaincooks.casino
