Grand Mondial Ontario: Safe Casino But Outdated & Overshadowed By Chat Bots
Verdict: SAFE TO PLAY HERE Player Beware ConnexOntario 19+ Only
Grand Mondial Ontario has been around since 2006 and was acquired by the Casino Rewards Group in 2011. It's owned by Apollo Entertainment Limited and licensed by iGaming Ontario.
The 850+ game selection from Games Global, the progressive jackpot selection, and fair gaming that is assured by eCOGRA are its biggest attractions.
Even though it comes with a solid reputation and is one of the safest online casinos in Ontario, it does have a few drawbacks. Live chat makes it difficult to chat with a real-life person as chatbots have taken over of late (source). You will also have delayed payments due to the 48-hour pending period before your withdrawal request is handled by the finance team.
The Grand Mondial casino website is starting to show its age, but it still gives you the old-school option to choose between an instant-play version and downloadable software. There's even a mobile site, but even this version is a little dated. Even with outdated software, the game selection is modern and attractive, with new titles added every month.
If you could overlook these small setbacks, you'll still have an amazing time. Loads of promotional offers only require a small deposit. You can also look forward to trusted banking methods, a multi-tiered loyalty program, and responsible gambling tools.
Our Verdict:
There are a lot of positive aspects to Grand Mondial Casino Ontario, but the chatbots, delayed payments, and dated software do cause concern among online players.
Can it compete with the other 80+ Ontario online casinos that are available to players in 2025?
Read our review to find out.
What's Covered In This Review:
Player Beware: High Wagering Requirements And Outdated User Interface
Last Updated: Mon. Jun. 09, 2025
Before you decide to sign up for a new account, there are a few concerns that we need to bring to your attention. When claiming bonuses, you will need to wager your bonus 200 times to meet playthrough requirements. This makes it difficult to convert your bonus funds to withdrawable cash.
You will also face an outdated user interface while using the desktop platform. Seeing as the site has been around since 2006, the software is in serious need of a revamp, and this could impact your gaming experience. Navigation is still a breeze, and all games feature modern visuals and sound effects.
Grand Mondial Casino Licensing & Security - iGaming Ontario, eCOGRA Certification
Grand Mondial Ontario is legit. It is licensed by iGaming Ontario, which means it operates under strict regulations to keep everything secure and fair. It is also tested for fairness by eCOGRA, so you can trust that there aren't any rigged games.
For security measures, you have SSL encryption to keep your personal and financial details safe, and the online casino offers a bunch of trusted payment methods. The operator also follows responsible gambling guidelines to help you manage your bankroll more sensibly while providing resources when gambling becomes a problem.
Games & Software - 900+ Games, Highest Win Rate Guaranteed
Grand Mondial Casino offers over 900 games, which are powered by Games Global and other small, independent software studios. Pragmatic Play was added in February 2025 which has given a much needed boost to the games library.
Those who love slots will find popular games like Thunderstruck II, Immortal Romance, and Mega Moolah. You'll also find the entire series of Big Bass slots from Pragmatic Play which actually has its own category in the slots section. Another huge aspect is the Highest Win Rate Guarantee. This was added in March 2025 and essentially means that all the games you play, you will play on the highest RTP percentage available from the software provider.
Table games, poker, roulette, blackjack, and baccarat games are all there and there's always a huge amount of new releases every month.
Ontario players who like the thrill of a more interactive experience will even find Evolution and Pragmatic live dealer games. They both have a separate room in the live casino section making it easier to choose your preferred live blackjack, live roulette, live baccarat, and live poker tables. There's also a great collection of live game shows.
Payment Methods - Deposits & Withdrawals
You will have plenty of ways to make deposits and withdrawals at Grand Mondial Casino. Whether you want to use e-wallets, prepaid cards, or credit/debit cards, you will find them all while playing at Grand Mondial. Skrill, Interac, Neteller, Paysafecard, Visa, and Mastercard are popular and trusted among online players. You can also use your mobile device to make deposits and withdrawals with ease, thanks to Google Pay and Apple Pay.
The smallest deposit you can make is $10 and your funds will reflect instantly. When you request a withdrawal, you can't go over the $4,000 a week limit. It is worth nothing that there is a pending period of 48 hours on your cash outs. All your personal and financial data will be protected thanks to SSL encryption technology. Just be aware that some players have reported withdrawal delays that take longer than 4 days, even though the site claims to have faster processing.
Grand Mondial Ontario Bonus
Grand Mondial Ontario does offer a welcome bonus with free spins, but to get more details on the promotions, you will need to visit the official site. On a site like ours, we are unable to provide more details on bonuses as we are prohibited from providing such information as per the Alcohol & Gambling Commission of Ontario
Customer Support - Limited To Live Chat And Email
The support desk is on standby 24 hours a day and 7 days a week through various contact channels at Grand Mondial Casino. This means you can get help anytime you need it. The live chat facility is the easiest and the quickest with response time in under 2 minutes. The only downside is it's a bot and not a person.
You can also make use of email support, where you will receive a response in under 48 hours. The only drawback is that the site does not offer telephone support, but you can make use of an FAQ section where you will find answers to most questions without the need to chat to a representative.
Responsible Gambling - Great Tools And Resources
Responsible gambling is taken very seriously at Grand Mondial Casino. The site provides loads of tools to help you stay in control. When you need a break, you can take a cool-off period. You can also set deposit and loss limits for better bankroll management. They even have self-exclusion options which allow you to block access for up to 6 months.
When gambling becomes a problem, the site offers links to various support organisations like Gamblers Anonymous and GamCare to provide help when you need it most. You will even find awareness campaigns to educate you about safe gambling habits.
Final Opinion - Average Casino, Delayed Payments & Chat Bots
Grand Mondial Ontario is a great choice for players as it offers a huge game selection, safe payment methods, and plenty of bonuses. eCOGRA offers fair gaming, and the security measures will make sure that you play in a secure environment. Loyalty perks are also up for grabs with a multi-tiered loyalty program offering six levels.
Most Ontarians will have a great time, but there are a few concerns to keep in mind. Withdrawals take longer than anticipated, and the software needs an update that might frustrate some players. If you run into issues, the chatbots are annoying, and we prefer to speak with live agents. That said, the online casino is still a safe pick for online gaming in Ontario.
