Magic Red Ontario: High Stakes Legal Fights That Cost Millions
Verdict: PLAY WITH CAUTION Player Beware ConnexOntario 19+ Only
Magic Red Ontario gives the impression of a smooth-running gaming platform. Members can scale up a 6-level loyalty program, and games are supplied by known studios like Evolution, Netent, and Games Global. All good aspects aside, the owners have been through court battles that never seem to end.
Registered under Aspire Global Communications, Magic Red Casino cannot separate itself from the legal woes that have plagued the owners[1]. The most recent penalties came from the UKGC in March 2025, where AG Communications was found culpable of failing to protect customers.
Infractions that led to a £1.4 million (C$2.5 million) fine being issued included failing to enforce limits that prevent losses in the thousands within a short period. The negligence caused one player to lose £6,000 (C$11,000) in under 48 hours. Another player fell victim to the company's mishap when a glitch in the system allowed a deposit that exceeded the set backstop limit, resulting in a £7,000 (C$12,900) loss[2].
Surprisingly, a self-excluded member from a casino owned by AG Communications successfully opened 100 user accounts. Then deposited, gambled, and lost huge amounts.
Back in 2022, AG Communications hit the headlines after it was fined £237,600 (C$438,000), this time, for failing to adhere to anti-money laundering(AML) rules[3].
Although none of the cases against AG Communications are linked to Magic Red Casino, this brand has glaring red flags and is probably not going to be one of the best casinos in Ontario to play at in 2025.
Our Verdict:
The homepage shows an approval stamp from iTech Labs and links to BeGambleAware, Gamcare, and Bet Blocker. So, there have been improvements in player protection. Game variety is good, with over 21 live dealer games, gameshows, and a baccarat section.
Read our full review of Magic Red Ontario for more information.
What's Covered In This review:
Player Beware: Prolonged Verification Process Affects Withdrawals
Last Updated: Mon. Jun. 09, 2025
Failures in withdrawal processing via Interac and bank transfers raised the first red flag. Upon further queries, it became evident that players have a hard time cashing out from Magic Red and customer support does little to help.
Woe unto members who win huge sums at this site. The C$7,000 monthly withdrawal limit causes a bottleneck that could have winnings sent in multiple installments.
Chat support availability does not align with Ontario working hours and there are reports of members being blocked after raising questions related to cashouts. Verification procedures take too long, even with the provided document upload buttons.
Magic Red Casino Licensing & Security - Valid Permit With No Infractions In Ontario
Magic Red Ontario launched in 2014 and is listed among brands that have a license from AGCO and iGaming Ontario. It operates under Aspire Global Communications LTD with license number GRSM1252347.
After being dragged to court in the UK and other European jurisdictions, the registered owners learnt the hard way. Operations in Ontario remain untainted by sanctions from licensing bodies.
Efforts to verify if the license issued to Magic Red is nearing expiry hit a dead end. The customer agent who responded to our inquiries did not disclose details regarding their license and the site does not mention it.
Top notch security measures are in place to protect users, with attention drawn to a padlock symbol to indicate encryption is active when using the casino. Anytime information is transmitted, it is first encrypted using 128-bit SSL encryption and sent via a foolproof firewall.
600+ Games From 9 Software Developers - Variety Is Good
Magic Red Ontario partners with 9 software developers. Top brands found in the review were Pragmatic Play with 320 games, Hacksaw Gaming with 93 games and Stakelogic with 75 games.
The spread is good, with many options for slot lovers and RNG table games. Our research team found a total of 21 games for registered members. Prior to registration, the live games tally stands at 37. This could only mean that some of the games are unavailable for Ontario residents.
The live casino has only one game show. The rest of the live dealer titles are 12 live blackjack tables and 8 live dealer roulette games. The site does not have a dedicated section for jackpots.
29 Payment Options Supported - Fast Deposits But Reports Of Withdrawal Issues
Visa, Mastercard, and Maestro are the major banking options at Magic Red Casino. The deposit page further lists over 20 more alternative banking options, whose use is subject to gambling laws in different countries.
Ontario players might be quick to use Interac on this site, but much to our surprise, we found complaints citing failed withdrawals when using Interac[4]. That is no cause for alarm as Skrill, Neteller and MuchBetter are still viable options.
The chat operator we spoke to enlightened us on the maximum monthly withdrawal limit, which is C$7,000. Based on the terms, the minimum withdrawal limit is C$10.
Magic Red Ontario Casino Bonus
New members joining Magic Red Ontario can claim a sign up bonus and free spins on deposits. More details about promos are listed on the casino promos page, so be sure to check that out. (We are not allowed to disclose bonus information by the Alcohol & Gambling Commission of Ontario regulations.)
Customer Support - Starts With Bot, But Human Agents Available
Instant chat was very responsive when we tested Magic Red. At first, we got responses from a bot, which requested our account information. Then a human agent named Olivia took over to give personalized help.
We only asked general questions and found the support quite helpful. So we were taken by surprise by reports of members being blocked on chat after asking for help with withdrawals.
Email support is largely unreliable. We found reports of a "mailbox full" message, which hinders problem resolution. Verification documents can be uploaded directly on the site with the Document uploader feature. But that does nothing to help speed up verification, as we found complaints of long waits on verification on player forums.
Responsible Gambling - Safe Gaming With Easy-To-Use Tools
Magic Red takes responsible gambling seriously and provides members with automated tools to set self-limits, time out, and cool-off periods. You can customize the limits as you like with options for 1 day, a week, or months.
Minors are blocked from using the site and the Betblocker feature comes in handy to control how much impulsive gamblers spend.
The site links to ConnexOntario and The Centre for Addiction and Mental Health (CAMH), which are both trustworthy, responsible gambling sites for Ontario.
Final Opinion - Legit Ontario Casino With Cashout Problems
Since getting a license to operate in Ontario after 2022, Magic Red Casino has maintained a good name with AGCO and iGaming Ontario. Therefore, we give it a partial pass even with the cases plaguing the registered owners in other jurisdictions.
We cannot, however, ignore the numerous complaints by members when withdrawing. We advise you to play it safe by making sure you have completed all verification steps before making huge deposits with this operator.
Sources
- Aspire Global Hit with £1.4 Million Fine for Compliance Failures - worldcasinodirectory.com
- Aspire Global Facing Pair of Legal Battles - europeangaming.eu
- Gambling business AG Communications Limited fined £237,600 - gamblingcommission.gov.uk
- Magic Red Casino - Casinomeister Forum - casinomeister.com
