Wildz Casino Ontario: A Quality Casino Platform, But Occasional KYC & Withdrawal Delays
Verdict: SAFE TO PLAY HERE Player Beware ConnexOntario 19+ Only
Wildz Casino Ontario was established in 2023 by Rootz Limited, a well-established iGaming company originally based in Malta. The casino is fully licensed by the Alcohol and Gaming Commission of Ontario (AGCO), and operates under license #OPIG1242821.
The casino rates as one of the most popular in the province, offering players access to more than 2,400 casino games supplied by over 45 different software providers, including Hacksaw and Big Time Gaming.
For the most part, Wildz Casino has received positive feedback from players in Ontario, with the majority having no major issues with the operator. The casino hasn't received any fines or penalties from AGCO in the two years since its launch, indicating fair dealings and adherence to regulations.
That said, we were able to find more than one instance in which players complained about Wildz Casino Ontario on major forums and sites, such as Reddit[1]. Some players reported withdrawal delays due to extended Know Your Customer (KYC) procedures, while others experienced issues with their bonuses. In some cases, players who had requested self-exclusion from play were allegedly allowed to continue playing, which would constitute a significant breach of the terms and conditions for any online casino.
It is also worth noting that the operator has a very strict policy regarding withdrawal caps. Players can only withdraw a maximum of CAD 25,000 per week and CAD 100,000 per month, which should be enough for most players, but may restrict some big winners from getting their cash in a reasonable time.
Our Verdict:
Wildz Casino Ontario is a safe and reliable online casino with a reputation largely unblemished. While players have made complaints against the casino in isolated cases, there is little reason to accuse this operator of intentionally breaking the rules.
Continue reading to discover how Wildz Ontario compares to the competition in key rating categories.
What's Covered In This Review:
Player Beware: KYC Procedures Can Be A Nightmare
Last Updated: Mon. Jul. 28, 2025
One of the most common complaints regarding Wildz Casino is related to the KYC procedure and withdrawals. Before players can cash out any winnings, they must confirm their identity by completing a detailed KYC. According to some players, this process can be painfully slow.
Some reported the casino returning funds to their balances for undisclosed reasons. Some casinos have used such tactics to encourage players to continue playing with their winnings instead of cashing out. Make sure to pass the KYC procedure before playing, in order to ensure you can cash out your winnings at will and in a timely fashion.
Wildz Ontario Licensing & Security: In Full Compliance AGCO License
Operating under AGCO License #OPIG1242821 since February 2023, Wilds Casino has been one of the most reputable brands in the Ontario iGaming space. Since registration, the casino has not received any fines from AGCO or regulators in other provinces or countries, indicating a commitment to following the rules and maintaining a safe atmosphere for players.
While Wildz Ontario has not been found in breach of any regulations officially, we were able to find a number of player complaints regarding the site. Issues regarding prolonged waiting times on withdrawal requests, slow KYC approvals, and account freezes in relation to bonuses were all sparsely reported, indicating dissatisfaction on part of some players.
Games and Software: Thousands Of Slots & Massive Progressive Jackpots
When it comes to the selection of casino games, Wildz Casino Ontario excels among the competition. More than 2,400 games are available for play, including premium titles from studios like Play'n GO, Big Time Gaming, NetEnt, Microgaming, Pragmatic Play, and Red Tiger.
The slots lobby features almost 2,000 different titles, including popular games like Jammin' Jars, Starburst, Book of Dead, and Bonanza Megaways. Progressive jackpot games like Mega Moolah, and Major Millions give players a chance to play for million-dollar jackpots while playing for limited stakes.
The live casino lobby is packed with well over 100 live tables. Games like roulette, blackjack, and baccarat are well-represented, while unique game shows such as Deal or No Deal, Snakes & Ladders Live, Mega Wheel, and Sweet Bonanza Candyland complete the live dealer experience at Wildz Casino.
Payment Methods: Fast Withdrawals For Verified Players
When it comes to deposits and withdrawals, Wildz Ontario provides players with a decent selection of payment methods. These include Visa, MasterCard, InstaDebit, Much Better, and Payz, among others. These payment options enable instant deposits and fast withdrawals for all players in Ontario.
Withdrawal speed can vary from one method to the other, but most withdrawals are processed within 24 hours of the request. In some cases, withdrawals can take between one and three days. It is essential to note that these timeframes apply only to players who have completed their Know Your Customer (KYC) verification, which can take several days to complete. It is recommended to complete the KYC process as soon as you register, to ensure smooth withdrawals at a later point.
Wildz Casino Ontario Bonus
Like most other online casinos in Ontario, Wildz Casino offers a welcome bonus to its new players. To find out more about the bonus and how to activate it, we recommend visiting the operator's website and getting all the information first hand.
Customer Support: Expect Delays For More Complex Disputes
The customer support department can be reached around the clock via live chat (integrated in the website) or email. Live chat support offers the fastest resolution to any pending issues, while it can take up to 24 hours to receive a reply to any email sent to the support department. Some players have indicated on public forums that customer support was slow when dealing with more complex issues that require escalation to specialist teams.
Responsible Gambling: Wide Selection Of Responsible Gambling Tools
When it comes to responsible gambling, Wildz Ontario offers a comprehensive range of RG tools, including self-assessment tests, reality checks, deposit limits, loss limits, time limits, and self-exclusion options. That said, some players have reported being allowed to play despite requesting self-exclusion, which would indicate a serious breach of the terms of service.
In addition to Wildz's own responsible gambling resources, the casino also provides direct links to reputable external resources, including Connex Ontario, Gambling Therapy, and Gamblers Anonymous. All of these can be helpful to players experiencing problems in controlling their gambling habits.
Final Opinion - Safe Place To Play Despite Limited Player Concerns
While occasional negative reviews and complaints against the casino can be found in various public forums, Wildz Ontario appears to adhere to all regulations imposed by the Ontario regulators. The site offers a vast selection of games, a user-friendly casino platform, and a diverse range of payment methods and responsible gambling tools. Reasonably fast withdrawals after KYC verifications ensure you can claim your winnings smoothly, and a responsive customer support department guarantees timely solutions to any potential disputes.
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