TheScore Bet Ontario Review - Lovely Mobile Casino, Customer Support Sucks!
Verdict: SAFE TO PLAY HERE Player Beware ConnexOntario 19+ Only
TheScore Bet Ontario was launched on April 4, 2022, by Score Media and Gaming Inc, which has been operating online sports betting and casino sites since 2005. I took an interest in the site due to the mobile app, but later learned there's more to it. I'm talking of a game portfolio with 1209+ games, 90 progressive jackpots, and reliable banking options. Details for all these are included in the sections that make up this review, so make sure to read till the end.
Before jumping in, I have prepared an overview of the most important things players should know about TheScore Bet Ontario:
What You Need to Know:
- Operates with AGCO license number OPIG1294141(Expires on Apr 3, 2026)
- Has 1209 games (71 live games and 90 progressive jackpots)
- Provides downloadable Android and iOS mobile apps
- $50,000 maximum monthly withdrawal limit
- 1 business day pending withdrawal period
What I liked: User-friendly mobile apps for Android and iOS (play at your own convenience)
What I Didn't Like: Customer support has received backlash from many players, especially when dealing with withdrawal problems
My Rating: 4/5
Here's my full review of TheScoreBet Ontario.
My Experience - Loved Mobile Apps, Hated Slow Responses From Support Agents
TheScore Bet Ontario casino apps got me hooked! There's an app for iOS devices (iPhones and iPads) as well as an app for Android phones (Samsung, Google Pixel, One Plus, plus many others). These are custom-made for the casino and do not have annoying pop-up ads that often come with third-party apps.
You can opt to stick with the web version of the casino, which opens on any browser (I used Google Chrome and the experience was just as good as the apps). There's a toggle button on the top left, which lets you move between the sports betting and casino games. I checked out the casino, which opens up to a beautiful lobby with a search area at the top and headers for popular game categories like slots, blackjack, roulette, and live games.
Player reviews warn of shady practices from customer support, and from my experience, I concur. Customer support agents are quick to help with most of the problems, but slow to resolve withdrawal issues. It doesn't help that instant chat is only available when using mobile apps, and it is also very slow (I got a response after a 15-minute wait). Web users can request a callback on the phone or send emails, then wait for responses in 1-2 business days.
What's Covered In This Review:
Player Beware: Withdrawal Delays Due to Slow Verification Approval
Last Updated: Mon. Jul. 28, 2025
Withdrawals may not always be processed if the comments I read about this casino on TrustPilot are true. Multiple players report delays that run for more than 72 hours before verification documents are accepted, and a 3-5 day waiting period after approval to receive winnings.
I found similar sentiments on reddit, where one player was pissed off by a request from the casino to send a selfie holding his identification document[1]. Sending copies of identification documents should be enough, in my opinion.
TheScore Bet Bonus Availability for Ontario Players
Hate to disappoint, but my hands are tied by AGCO regulations when it comes to promoting bonuses. They passed a law barring experts like me from marketing bonuses in Ontario and therefore I can't risk this site being pulled down[2]. What I can tell you however is, TheScore Bet Ontario has pretty good bonuses on casino games and sports betting. Go to the site and open the promotions tab to check out the offers.
Games and Software Section - No Provider Filter, But I loved the Bet Range Listed for Games
After opening TheScore Bet Ontario website, I landed on the sports betting page (which was not the one I intended to review), but I used the toggle button in the top left corner to switch to the online casino. The first page contains filters to help you find the most popular game types like slots, live games, blackjack, roulette, and baccarat.
I could not find a filter that shrinks the options displayed to games from one developer. So, I used the search area to look for a game by typing in the name. I have to give TheScore Bet praise for displaying the bet range of each game. This helped me find slots with the lowest minimum bet limits. My favorites during the review were Gonzo's Quest, Jack in A Pot, and Cash Splash, all of which have a $0.20 minimum bet limit.
The lobby has 1209+ games, many of which are slots (that's a plus in my books), 71 live games, and 90 progressive jackpots. Netent and Red Tiger are the major providers, but there are games from 34 others. Evolution has the most live dealer games, and all these are displayed alongside minimum and maximum bet limits.
Payment Methods - Ontario Players Limited to 5 Withdrawal Options
Deposits are instant to help players start placing wagers quickly. Getting a successful withdrawal on the other hand, comes with problems designed by the casino, in my opinion. Many of the reviews I read from players on Reddit and TrustPilot were complaints related to withdrawals. The verification process is slow and the casino sometimes makes absurd requests (such as taking a selfie while holding your ID card).
Withdrawal banking options at TheScore Bet Ontario include Interac e-Transfer, Trustly, PayPal and Visa Debit. This is quite limited compared to other licensed Ontario casinos. My preferred payment method is Interac (for speed, and it aligns with the $10 minimum withdrawal limit for the casino). There's also a $50,000 maximum withdrawal limit each month.
Customer Support - Instant Chat Only on Mobile App, Slow Responses
I wanted to give the customer support agents the benefit of the doubt and not judge them based on the reviews from previous player comments. My first disappointment came from trying to open instant chat on the web version of the casino. Apparently, only users on the web app can open a live chat with support agents. Even then, responses are slow (I waited for over 10 minutes), but I'm glad I got to speak to a human agent and not a chatbot.
You can request to speak to a customer support agent by requesting a call back via 1-855-550-1238 (Slow, but you are not charged for the call). Alternatively, you can write an email to the casino via support@thescore.casino.
Licensing, Security, Responsible Gambling - More Than Enough Tools
TheScore Bet Ontario is licensed by AGCO, under license number OPIG1294141, which expires on Apr 3, 2026. So it is safe to play at the casino till then. The site has a good number of tools you can use to impose self-limits or self-exclusion (up to 5 years). You can as well set loss and deposit limits or take a test to know if you have impulsive gambling habits.
Additionally, the casino provides links to responsible gambling sites for Canadians, such as ConnexOntario, the Responsible Gambling Council (RGC), and the Centre for Addiction and Mental Health.
Mobile - Play Faster on Android or iOS Mobile App
Mobile app users get the best experience at TheScore Bet Ontario. All games load fast and instant chat customer support is available. The web version is just as good, but you have to bear the long wait to speak to a support agent on the phone or by email.
FAQs
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What's the legal gambling age in Ontario?
Only adults aged 19 years and above are allowed to gamble on sites regulated by iGaming Ontario and AGCO. -
How do I get in touch with customer support?
It depends on the version of the casino in use. Instant chat is only available if you are in the mobile app, while phone and email are available on the app and the web casino. -
What's the fastest way to cashout my winnings?
Interac e-transfer is the fastest payout method for your winnings. -
Does TheScore Bet Casino accept PayPal?
Yes. Paypal is accepted by this casino for deposits and withdrawals. -
Is there a TheScore Bet Casino app for my iPhone?
Yes. There's an iOS app, which works on iPhones, and an Android app available for download.
Final Verdict - Impressive Mobile Casino But Support is A Letdown
I loved TheScore Bet Ontario mobile apps (both Android and iOS are great). Game variety is good too, with over 1209 games to choose from, 90 jackpots, and 71 live dealer tables. Although banking options are limited, I like that Interac withdrawals are allowed. (You will hardly find a better option in Ontario.) My only issue is with the slow responses from support and instant chat not being supported on the web version of the casino.
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