Stardust Casino Ontario Review - Top Desktop & Mobile Experience, But Some Customer Support Glitches
Verdict: SAFE TO PLAY HERE Player Beware ConnexOntario 19+ Only
Stardust Ontario is an easy-to-use and highly intuitive casino platform. The site offers more than 2,000 games, including a number of unique and original games you won't find elsewhere. With plenty of bonuses and perks for the players and a great reputation, the site got my attention so I decided to give it a go.
I spent a few days playing at Stardust to ensure I have seen and tested everything before writing this review. There are some of the key things I believe you should know:
What You Need to Know
- Founded in 2023 and fully licensed by iGaming Ontario
- Solid game selection from top software providers
- Easy navigation and intuitive design
- Fully available on iOS and Android mobile devices
- Same-day withdrawals after the KYC process is done
What I Liked: Easy navigation to my favorite games and a unique site design that sets the casino apart from others.
What I Didn't Like: The 12 hour pending period on all withdrawals and the somewhat slow customer support process.
My Rating: 4 out of 5
Let's get into more details about my experience playing at Stardust Ontario.
My Experience - Unique Online Casino With Quirky Customer Support
After playing at dozens of other online casino sites, I was happy to see that Stardust Ontario features a truly unique design that sets it apart from other sites. Upon joining the casino, I did a quick tour through the main menu, which gave me quick access to slots, table games, jackpot games, and other major areas of the site, including the VIP club section. The navigation was quick and simple, game selection was admirable, and the site even had a few unique games like the Stardust Starburst, which is very cool.
I wanted more clarification on the bonus terms, but was a little irritated to find I could only speak to a chat bot or open a support ticket. The bot was not too helpful with my particular questions, while the ticket meant I would have to wait some hours for a response.
Still, there wasn't much to complain about during my early days at Stardust, which is why I give it an 4 out of 5 rating for the overall performance.
What's covered in this review:
Player Beware: Some Cashout Delays Are Possible
Last Updated: Wed. Jul. 30, 2025
One area where Stardust Casino Ontario may not perform as well as you would like it to is withdrawals. On paper, the casino promises to complete all withdrawals within 12 hours in most cases, but that's not always true in practice. The 12 hour pending period may be extended to as long as 7 days at times[1], as reported by some players on trusted forums.
My personal experience was not as bad, as a withdrawal request I made was processed the same day. Yet, you should also keep in mind that withdrawals are only processed after the KYC process is complete, and that may take up to a few days. You will also be required to submit your KYC documentation within 30 days of requesting a withdrawal, or all bonus funds and winnings you got from them will be forfeited.
Stardust Casino Ontario - A Welcome Bonus Is Available
I would love to share the details of the Stardust Ontario welcome bonus and promotions with you, but AGCO rules make it impossible for me to discuss these. If you want to find out more details about these, head over to the operator's website and you will find everything you need.
Games & Software - Top Software Provides And Unique Games
Game selection is one of the areas in which Stardust excels. With just over 2,000 games on offer, the casino has something for every type of player. The games are split into major categories like slots, live dealer, and table games, and an integrated search function also allows you to search for particular games by full or partial name.
The list of software providers is not too long, but is loaded with the biggest names in the industry. Companies like NetEnt, Pragmatic Play, Playtech, IGT, Play 'n GO, and others supply their most popular titles to the site. This means you will find games like Big Bass Bonanza, Cleopatra, Starburst, The Dog House Megaways, and other hits, along with new releases that are constantly being added to the library.
The extensive variety of games and the simple navigation meant I could enjoy my favorite games in a very convenient way. I was also happy to see that the range of stakes for each game was very wide, allowing me to play for cents when I wanted to unwind and up the stakes if I wanted to take the action up a notch.
Payment Solutions at Stardust Ontario - 12 Hour Pending Period On All Cashouts
When it comes to deposits and withdrawals, Stardust offers several easily accessible solutions. Credit cards like MasterCard, Visa, and AmEx are accepted in full, along with PayPal, Instadebit, and Trustly, all Canada-friendly payment options.
I was able to make a deposit from my Visa card instantly, and the withdrawal request I made a few days later was resolved within 24 hours. Keep in mind that a pending period of at least 12 hours applies in all cases, and that withdrawals can take longer than that if your KYC process is not resolved. Make sure to submit your documents as early as possible if you want to ensure your cashouts come through in the shortest possible timeframe.
Customer Support At Stardust - The Chat Bot Is Not Very Useful
I already touched on the issue of customer support earlier, and it's worth repeating that it is one of the weaker points of Stardust Ontario. The casino provides a fairly extensive FAQ list, which is enough to answer most common questions. However, if you have a more serious issue to handle, you may be in a bit of trouble.
The customer support at Stardust Ontario is mostly handled through email. You can open a support ticket through the client, and will have to wait for someone from the support department to get back to you. While this typically happens the same day, instant resolution is not possible. A live chat bot is also available, but it is not able to resolve more serious concerns in a timely fashion.
Licensing, Security, And Responsible Gambling - Fully Licensed, Very Secure Casino
Another key area you should have no concerns about is security. Stardust Casino Ontario was founded in 2023 and was issued a license by iGaming Ontario, a subsidiary of the Alcohol and Gaming Commission of Ontario (AGCO), which handles all online gaming licensing in the province. As such, the casino is licensed in full compliance with the provisions of its license. To date, there have been no reported incidents regarding Stardust or its parent company Pala Interactive Canada Inc.
The complete list of security measures in place is complemented by responsible gambling tools like self-imposed deposit and time limits, reality checks, cool-off periods, and self-exclusion. If you have trouble controlling your gaming habits, Stardust Ontario has a way of helping you stay in full control.
If these don't work, I recommend looking for help with professionals at Connex Ontario or The Responsible Gambling Council, who are trained to help individuals suffering from addictive gambling behavior.
Stardust Mobile Casino - Fully Supports iOS And Android Play
If you are anything like me, you probably enjoy playing casino games on the go. The ability to play on mobile means you can play from anywhere and aren't tied to a computer, and Stardust Casino Ontario makes that possible with its downloadable iOS and Android mobile apps. You can find each app in the corresponding app store, download it to any device you own, and instantly access the full suite of games. The mobile experience is quite thrilling and complete, as the entire platform is completely optimized for mobile gameplay.
FAQS
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What is the fastest way to cash out my winnings?
The fastest way to cash out your winnings is via an e-wallet such as PayPal, but all withdrawals have a 12 hour pending period before they can be processed. -
Does Stardust Ontario accept PayPal?
Yes, PayPal is an available payment method for both deposits and withdrawals. -
How do I know the games are fair and the casino is legit?
The casino is licensed by iGaming Ontario, the main gaming regulator in the province. This ensures both the operator's legitimacy and the fairness of all the games. -
Is there a Stardust Ontario app for my iPhone?
Yes! You can download the mobile casino app for your iPhone directly from the App Store. -
How can I tell if I am playing at a regulated Ontario casino?
Look at the footer of the operator's casino for the iGaming Ontario logo. Click the logo to get more information about the operator's license.
Final Verdict - Fun Online Casino With Few Negative Sides
I have tried most of the licensed online casinos in Ontario, and I can honestly say that Stardust Ontario is one of the best gaming experiences I've had. A great selection of games, rewarding VIP benefits, and intuitive user interface on both desktop and mobile devices ensure a great time for all players.
The slight hiccups with the customer support and withdrawal processing can be a little annoying at times, but once you get how the process works, you should have very little downtime and very few negative experiences.
Sources
- Stardust casino : r/gambling - reddit.com
