Spin Genie Ontario - Brimming With Games But Has A Few Weak Spots
Verdict: PLAY WITH CAUTION Player Beware ConnexOntario 19+ Only
Spin Genie Ontario launched in 2022, and at the time of writing it has a pretty staggering number of games put together by over a dozen top software developers. The live casino's on the large side too, and mobile gamers can use apps for iOS/Android devices. I've gone through the site to check out its games, banking, terms, and more.
What You Need to Know:
- Established 2022
- Interac Payments Supported
- Minimum $10 Deposits
- 'My Levels' Loyalty Program
- Independently Tested by iTech Labs
What I liked: Broad slots range and impressively large live casino.
What I Didn't Like: Complaints are rarely resolved satisfactorily.
My Rating: 3 out of 5
For more details on the casino and why I delivered the rating I chose, read on.
My Experience - A Curate's Egg Casino
Browsing around SpinGenie casino Ontario I found a few navigational weaknesses. It could be easier to search/filter games, of which there are many (3,832 slots alone), and the customer support telephone number isn't in the Contact section. While mobile apps are available the average review rating could certainly be better.
There is a great deal of choice when it comes to not only slots but also the live casino (around 500 games, making it more than twice as large as the average). I can't detail bonuses but these are present for both existing and new players, and there's some degree of diversity in the banking section. My overall impression is of a casino that's got a lot to offer at its core but there are rough edges that need sanding off.
What's covered in this review:
Player Beware: Numerous Unresolved Withdrawal Complaints
Last Updated: Wed. Jul. 30, 2025
At the time of writing, the casino has a number of unresolved complaints on AskGamblers, which is a pretty awful. The majority of the complaints relate to payment problems and withdrawal difficulties[1], and this is going to negatively affect my view of the casino.
Another downside is that the wagering requirement for bonuses can be up to 60x, which is well above average. This might not sound too bad but trust me, the higher the WR the longer the time and lower the chances of making real cash profits.
Spin Genie Ontario Bonuses & Promotions
Spin Genie Ontario does offer bonuses that often include free spins. I'd love to go into detail about the bonuses of this casino, but can't because that would contravene the AGCO's prohibition on this (deeming it advertising). All I can say is that you should always check the fine print before deciding whether a promotion is worth your time.
SpinGenie's Games and Software - Impressive Slots/Live Casino
Gaming's the beating heart of online casinos, and there's a very large array at this casino with over 4,000 in total. Software developers include Games Global, Playtech, and Play'n Go, meaning many of the industry's top games are on offer (such as Big Bass Splash, Book of Dead, and Thunderstruck II).
Navigation could be better, though. Within Slots the subcategories are All, Megaways, Jackpots, and Slingo, with no direct way to filter by provider. Six of these do appear on the front page but that's not the full list and there's no direct link to a developer's own games section.
The live casino is divided into All, Roulette (80), Blackjack (268), Baccarat (62), Game Shows (47), and Live Games (48 - many of which are varieties of keno/poker). And there are 21 more games in the Casino category (roulette/blackjack).
Casino Banking Methods - Good Low Thresholds
While I don't think anyone can consider half a dozen options a huge list, there is a nice variety to the available methods at the casino. These cover old-fashioned cards (Visa/Mastercard), e-wallets (Payz), pre-paid (Paysafecard), and Canada's top choice of Interac, plus Apple Pay.
Minimum deposits stand at $10 with minimum withdrawals of $20, making this a good casino for players who like small bankrolls. There is a monthly withdrawal limit of $50,000.
Customer Support - Live Chat/E-mail But Also Some Complaints
I've checked plenty of Ontario online casinos over the last few months and when it comes to customer support Spin Genie looks pretty average on the face of it. Live chat (24/7) and e-mail are both ways to get in touch but there's neither a phone number or physical address. (I later found a contact number via the Responsible Gaming page but it's missing from the Contact page, rather unhelpfully). There is a reasonably large Help section that can answer some common queries, though.
However, in addition to complaints mentioned above, there are plenty of negative views on TrustPilot, often around bonus/withdrawal problems[2]. Some reviewers also complain of poor customer service.
AGCO Licensing, Independent Auditing and, Great Responsible Gambling Tools
SpinGenie Ontario is operated by SkillOnNet Ltd and licensed by the AGCO. Furthermore, the site employs encryption to protect personal data and has been independently certified as fair by iTech Labs. I'm always encouraged by independent auditing conducted by firms such as iTech Labs, as it's a very good sign games are being run fairly.
I was also heartened by the comprehensive responsible gambling tools available. Players can set limits for themselves for deposits, login times, and losses, or take a break/self-exclude from 24 hours to five years. In addition, the SafeMate tool tracks money spent, profit/loss, and time spent gambling over the last six months. Players can also take a self-assessment test or make use of the links to external third parties, such as the RGC, GamTalk, or ConnexOntario.
Spin Genie's Mobile Casino Apps - Poor App Store Ratings
Spin Genie Ontario offers apps for both iOS and Android devices, but it must be said the ratings could be better. The App Store, at the time of review, has 53 ratings for the casino's app, with an average of just 1.4 stars, with complaints of glitches and freezing. The Google Play version has 229 reviews with a 3.9 star average. It's worth noting the site is optimised to work with all devices, including mobile, when accessed via a browser.
FAQS
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What's the minimum deposit accepted at this online casino?
Players can make deposits as low as $10. -
I'm not based in Ontario; can I still play at Spin Genie Ontario?
The brand has a separate Canadian site for players outside of Ontario. -
What's the legal gambling age in Ontario?
Players in Ontario must be 19 or older to bet online at casinos. -
How do I get in touch with customer support?
Customer support can be reached by e-mail or live chat (a telephone number is available in the Responsible Gaming section too). -
How do I know the games are fair and the casino is legit?
Players can have a high degree of confidence in the games being run fairly thanks to independent testing by iTech Labs.
Final Verdict - Great Games Undermined By Weak App And Complaint Resolution
With great games and a decent banking section, plus independent auditing and excellent responsible gambling tools there's a lot to like about Spin Genie Ontario. But there's also a fair amount in the negative column. The app is not well-rated and the resolution rate of complaints (primarily about withdrawals) is very poor.
It would be nice if navigating the slots were easier, especially as there are so many of them. I'd like to rate it higher than 3 and hopefully the rough edges will be smoothed out in the future, but right now the drawbacks mean I can't give it a higher mark.
Sources
- Spin Genie Casino - Complaints Unsolved - AskGamblers - askgamblers.com
- spingenie.ca Reviews | Read Customer Service Reviews of spingenie.ca - trustpilot.com
