Royal Panda Ontario - Superb Games But Customer Service Spoils The Fun
Verdict: SAFE TO PLAY HERE Player Beware ConnexOntario 19+ Only
I had the pleasure of testing the Royal Panda Ontario casino recently, after which I wrote this review. The site has over 2000+ games on one platform with variety from 30+ software providers. It launched on April 4, 2022, and is owned by TigerGen Limited, a Maltese-based company that opened the Royal Panda Ontario branch after iGaming Ontario and AGCO took charge of gambling regulation.
My exploration covered the banking section, customer support page, the lobby and promotions section.
I have put together a comprehensive review with details of my findings for each section. Before I dive in, here's a quick overview:
What You Need to Know:
- 2000+ games in the lobby (sorted well and filters available)
- Licensed to operate in Ontario (license number OPIG1337313)
- Withdrawals in 24 hours (delays of up to 5 days in case of problems)
- No mobile apps you can download for Android or iOS
- Provides many responsible gambling tools
What I liked: The game collection is well sorted, and filters are built in to find Megaways, feature buy, and jackpots.
What I Didn't Like: Poor ratings from gambling forums with reports of denied withdrawals.
My Rating: 3.5/5
Keep reading the next sections where I share my experience with Royal Panda.
My Experience - Great Game Filters, But Has A Bad Reputation
Slots do it for me. So, you can understand my delight on finding the Royal Panda lobby stocked with 2,000+ games, the majority of which are slots. And, it gets even better. The games page has filters to help you find slots with specific features. I'm talking Megaways, feature buy slots, jackpots, table games and new releases.
I have previously won a good amount on Hacksaw Gaming's Bouncy Bombs - currently my most favorite slot. So, I wanted to find whether it was offered on this site. Finding it was easy peasy using the search window placed next to the game filters. I opened it and started typing 'Bomb'. Even before I typed out the full name, results showing games with similar names like Bomb Bonanza, Joker Bombs, and, of course, Bouncy Bombs showed up.
Customer reviews help me get the opinions of other players and it looks like Royal Panda Casino Ontario doesn't have a good reputation. I was shocked to read multiple reports of players who have had their accounts closed after requesting help with withdrawals. Customer support responded to my questions fast, but it seems they only change for the worse when you inquire about withdrawals[1].
What's Covered In This Review:
Player Beware: Withdrawal Complaints by Members
Last Updated: Sun. Jul. 27, 2025
Ask Gamblers provides a forum for players to praise or hate on Royal Panda, which I checked and found 65 complaints. All are related to withdrawals and range from accounts being closed after requesting cashouts, delayed withdrawals for up to 7 days and players being asked to send copies of identification documents multiple times.
I can't fault the casino for denying processing withdrawals if they have valid reasons. But I think 65 players complaining about the same thing is reason enough to doubt Royal Panda Ontario[2].
Royal Panda Casino Ontario Bonuses
I can say that Royal Panda Ontario does offer bonuses, but AGCO put in place laws gagging reviewers like me from providing you with the details. But be assured that new and existing players are well catered for in this casino with deposit matches and free spins. Check out the site for yourself to know what is in store.
Games and Software Section - Good Variety From 30+ Game Studios
I love that you can view the entire game collection of 2000+ games before registering an account. Demo and real money modes on games become active after you have registered.
Filters and the search button make it easy to search for game categories or specific games. The filters built in include Megaways, Table games, feature buy, and jackpots. I think a filter to search games by developer would come in handy for players who are devoted to certain developers.
Variety is a key consideration at this casino, with 30+ studios contributing games. I found slots from Relax, OnAir Entertainment, Push Gaming and PlayTech.
The live casino has 209 games, including exclusives only found on this casino. Big names in live dealer games like Evolution and Pragmatic partner with the operator to widen the variety.
Payment Methods - 5 Deposit And Withdrawal Options
Ontario players have 5 banking options to choose from at Royal Panda Casino Ontario, namely, Interac, Interac e-transfer, Visa, Mastercard and Apple Pay. I find the $20 minimum deposit to be quite high (I have played on Ontario online casino sites with deposits starting $1, $5 and $10), but that could be a strategy to attract high spenders.
A section of the withdrawal terms claims the casino processes withdrawals in a maximum of 24 hours. (up to 5 days in case of delays). So, I doubted if the casino's claims hold any water when I came across players' reviews on gambling forums complaining about unfulfilled withdrawal requests[3].
I did not find any withdrawal limits set by Royal Panda, but transaction limits vary for each banking method. You stand to lose 5% of your deposit if you withdraw before wagering 1x.
Customer Support - Fast Responses, But Player Reviews Inconsistent
Customer support channels at Royal Panda include live chat (which I tested) and a help center with frequently asked questions. I spoke to a friendly gentleman named Alex, who was quick to respond to my questions.
Other players report a similar experience - fast responses that address the problems raised. But there are also complaints about withdrawal issues not being resolved. I can only presume they give members a hard time, hoping they give in to temptations to place more wagers instead of withdrawing. (Not the best practice, but they have to turn a profit somehow.)
Licensing, Security, Responsible Gambling - Everything Checks Out
Royal Panda is licensed by iGaming Ontario, and TigerGen Limited, the owners, hold license number OPIG1337313. So, it is safe to play here. I noted that the site only allows players above 19 years to create user profiles. (Tough luck for underage gamblers!)
Responsible gambling tools on the site include time-out sessions ranging from 1 month to 3 months and self-exclusion periods of up to 5 years. The casino directs you to Ontario-based professional gambling sites like ConnexOntario and LeoSafePlay.
Mobile - Optimal Performance on My Phone, No Apps Needed
There's no mobile app listed on the Royal Panda Ontario site or Google's Play Store. But that is no cause for worry because mobile performance was great on my Samsung S25. (I used Chrome, the default built-in mobile browser) Since I was only testing the casino, I did not feel the need to create a quick access button for it on my homescreen, but that's an option you might want to consider.
FAQs
-
Can I claim a Royal Panda Ontario no deposit bonus when I sign up for an account?
No. This casino does not offer no deposit bonuses for new players. -
Can I play free slots in demo mode?
Yes. Free mode games are available after you sign up. -
What's the minimum deposit accepted at this online casino?
$20 is the minimum deposit amount that is accepted across all banking options. -
I'm not based in Ontario; can I still play at Royal Panda Casino?
Yes. But ensure you use the URL for the casino's site built for players outside Ontario. -
Do I need to pay taxes on my gambling winnings?
No. Players do not have to pay taxes on gambling winnings in Ontario.
Final Verdict - Great Games, But Support Agents Need Training
Royal Panda Ontario has a great collection of games. I loved how they are presented, with filters and a search option that lets you find a specific game. The choice of banking options is great too, even if the $20 minimum deposit limit is on the higher side. My experience with customer support was not bad, but I cannot ignore the many complaints of players who did not get the help they needed. My hope is that the owners take note of the complaints about withdrawals and train their agents to serve customers better.
Sources
- Royal Panda Casino - Delayed verification, followed by confiscation of funds and account closure with no reason - Complaint Rejected - AskGamblers - askgamblers.com
- Royal Panda Casino Complaints - Withdrawal & Other Problems - askgamblers.com
- Royal Panda complaint - can't withdraw - Casinomeister Forum - casinomeister.com
