Mr Vegas Ontario: Good Games, But Poor Support and Withdrawal Delays
Verdict: SAFE TO PLAY HERE Player Beware ConnexOntario 19+ Only
Mr Vegas Ontario is licensed by the AGCO and has an exclusive Wheel of Vegas jackpot as well as competitive slot challenges. In this review, I have detailed my highs and lows while playing at Mr Vegas Casino Ontario to help you decide if it's worth your time.
I'll start with a brief summary from my review of Mr Vegas Ontario and what I feel you should know.
What You Need To Know
- Fully licensed and regulated by the AGCO
- Hosts top progressive jackpots
- Interac not accepted
- Unhelpful support (during my test)
What I liked: Good range of games with detailed filtering tool.
What I didn't like: Doesn't accept Interac and many players complain about unhelpful support and slow withdrawals.
My rating: 2.5 out of 5
The attractive games and multiplayer slots challenges are the only reasons I would choose to sign up at Mr Vegas Casino Ontario. The limited payment options and reports of slow withdrawals as well as unhelpful support scream red flag. Plus, while the operator has no AGCO penalties, its parent company, VideoSlots Ltd. has been fined $1.3 million by the Swedish Gambling Authority (Spelinspektionen) for failing to prevent excessive gambling[1].
Continue reading my full review to find out more about Mr Vegas Ontario.
My Experience - Solid Game Range, But Withdrawal Delays & Unresponsive Support
One thing I liked about this casino, apart from providing the best options in terms of game variety, was how easy it was to get around. The search tool let me pick out games based on title, unique features, popularity, and provider. Plus, no signup was necessary.
But, for such a reputed international brand to offer only seven payment methods and not include popular Canadian choice, Interac, is highly disappointing. Pair this with the negative reviews related to poor support and slow withdrawals and that's how I arrived at my 2.5 out of 5 rating. Perhaps if the operator increases its payment options and improves support, I would consider reassessing this rating in future.
What's Covered In This Review:
Player Beware: Drawn Out Withdrawal Process, Non-Responsive Support
Last Updated: Sat. Aug 16, 2025
While doing my research on this casino, a few things stood out. First is the multiple unresolved complaints about unresponsive support, especially when claiming the free spins bonus on the Wheel of Vegas jackpot[2]. Plus, support is of little to no help as one player mentions it has been over 10 weeks since they queried support with no response[3]. Definitely not what I want from an online casino.
Other players have also complained about slow withdrawal and processing times, meaning accessing your winnings could be a bit of a hassle. I'd advise you to consider other more reliable online casinos in Ontario. If this casino has ignored such serious complaints, I don't have much confidence in it.
Mr Vegas Ontario Bonus
Unfortunately, I cannot give you more info about the bonuses available at Mr Vegas for Ontario players. According to AGCO regulations, it's illegal for a site like this one to share bonus details.
Games & Software - Massive Collection From 133+ Top Providers
After a positive start to my review, it was disappointing not to be able to play any games before completing verification. When you first visit the website, you'll see all 3,488+ games, including 306+ live games and about 50 progressives, without creating an account. I enjoyed using the advanced filter tool as it made it extremely easy to get around.
I also found categories like New Games, Featured, Hot, Popular, and Last Played, on the main page. These grant you a look at what's available because once you tap 'Play Now,' you'll be redirected to the registration form. Unless you register and complete verification, proceeding further is impossible.
The good news is I completed sign up and verification to do a proper review. Software providers used at this casino include Playtech, Pragmatic Play, Wishbone, On Air, and Push Gaming.
After logging in, you'll find the same games and categories. I did a search for some of my favorites and was even more impressed to find newer options like Big Bass Boxing Round as well as exclusives like Twisted Toy Tales. Some of the most rewarding progressives like Temple Rush Dream Pot and Immortal Romance Maple Moolah are there too.
Banking Options - Limited to 7 for Ontario Players
I was a little disappointed to find Mr Vegas only has 7 payment options for Ontario players. More disappointing is that Interac is not listed. For me, my options were Visa, MasterCard, Skrill, Neteller, EcoPayz, Instadebit, and Bank transfer. While there is no mention of maximum deposit limits in the T&Cs, the minimum limit is $10.
For withdrawals, the options remain the same. The minimum withdrawal amount is $20, with a chance of withdrawing less if you pay a 3.95% processing fee. Also worth noting is you only have one free withdrawal per 24-hour period, otherwise a 2.5% fee applies.The maximum withdrawal for winnings is $30,000, with no other mentions of maximum cashouts in the T&Cs.
I should also say that while Mr Vegas Ontario promises 48-hour withdrawal processing times, tons of player reviews have complained of lengthy withdrawal processing times with some taking months.
Customer Support - They Responded After a Day!
Mr Vegas Casino Ontario offers 24/7 live chat, email (support@mrvegas.com), and phone support from the header of every screen. The live chat icon is also at the bottom right of every screen, where you'll chat with an AI-powered chatbot.
Although phone support suggests chatting with a real person, my experience was contrary. After filling in the contact form, I received a canned response after almost 36 hours. Also, I didn't find any FAQ section, making me even more discontent.
Licensing & Security - AGCO License, Bare Minimum Responsible Gambling Tools
All legit online casinos in Ontario must hold valid licensing. That way, if issues arise, you remain protected. Mr Vegas Ontario holds an AGCO license (license number OPIG1273101) issued on 20 June 2023. The site also employs operational, physical, and electronic safeguards to ensure player information stays safe.
Under the responsible gambling page, accessible from the footer, you'll find the player protections like individual limits, which you'll have to contact support to enforce. Players can also set short term breaks (up to 3 months) and long term breaks (up to 5 years). You'll also find links to useful tools like Netnanny and Gamblock, alongside external support group resources like ConnexOntario, Gambling Therapy, and Gamtalk.
In my opinion and based on the thin RG section with few player protection measures and limited support resources, it seems the operator did the bare minimum to get clearance to operate in Ontario.
Mr Vegas Mobile - No Dedicated App, Instant Play Only
While I didn't find any mention of a mobile app, the casino does work well on mobile devices. Accessing the site on my iPhone was simple, and the experience was an exact replica of the desktop casino, pretty common in 2025 though.
FAQs
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Is there a Mr Vegas Ontario no deposit bonus for new players?
No. New players can only claim welcome bonuses, which require a first deposit. -
Is it possible to play free slots?
Unfortunately, all games at Mr Vegas are available for play after a real money deposit. -
What is the easiest way to cashout winnings?
The easiest, and fastest, options are e-wallets like Skrill, Neteller, and Ecopayz. -
How can I contact support?
This casino offers support via live chat, email (support@mrvegas.com), and phone where you'll fill in a contact form. -
Do I have to pay income tax from gambling winnings?
Provided your gambling winnings are not from business or employment related activities, there's no obligation to pay income tax.
Final Thoughts - Flaws Greatly Outrank the Strengths
Mr Vegas Casino Ontario has a great games collection from the best developers around and I give it a good rating based on that. But the multiple claims of problems with withdrawals and unresponsive support are a major concern. Plus, when the Spelinspektionen sanctioned its parent company, VideoSlots Limited, its reputation took a major knock as it shows the brand has little regard for its customers.
In all, I advise you to check out better sites for Ontario players. But if you're still interested in signing up, start with small amounts to see if you can stand the possible withdrawal delays and unhelpful support.
Sources
- Videoslots receives $1.3m penalty for breaches in duty of care - gamblinginsider.com
- Mr Vegas and their support team - Casinomeister Forum - casinomeister.com
- Mr Vegas Reviews | Read Customer Service Reviews of mrvegas.com - trustpilot.com
