Luxury Casino Ontario: Multiple Millionaires, But Delayed Payments
Verdict: SAFE TO PLAY HERE Player Beware ConnexOntario 19+ Only
Luxury Casino Ontario is one of the most popular sites for high rollers and VIP Players. The reason for this has to do with the great selection of progressive jackpot games.
Even with the progressive jackpots and solid reputation, there have been a few issues, namely delayed payments. This is something that can quickly ruin a brand's reputation, regardless of the promotional offers, VIP treatment, and huge jackpots.
Established in 2000 and part of the Casino Rewards Group, Luxury Casino has faced some harsh challenges, including a delayed payment of $10,000[1].
As a result, the player had to wait several weeks to receive his winnings. At the same time, it's also behind some of the most impressive millionaires, thanks to Casino Rewards[2], Luxury's marketing arm.
One lucky player won over $1 million on the Major Millions 5 Reel progressive jackpot slot using his mobile phone, while another walked away with more than $1.8 million after playing the 12 Masks of Fire Drums slot.
While Luxury Casino currently holds the most outstanding Trustpilot reviews in Canada[3], its efforts to process winnings promptly could be better. A handful of players have also complained about bonuses. Thankfully, the response time from customer support on AskGamblers.com averages under 24 hours, which remains an incredible turnaround time in 2025.
Our Verdict:
Luxury is a licensed and regulated Ontario online casino, but it's advisable to verify your account as soon as you register to avoid payment delays. We also recommend using the fastest payment methods, such as e-wallets, to further speed up the process.
Continue reading to find out how Luxury compares to the other 80+ licensed Ontario casinos.
What's Covered In This Review:
Player Beware: 200x Wagering Requirements Await
Last Updated: Mon. Jun. 09, 2025
Ontarians who want to play at Luxury Casino Ontario should be aware of the high wagering requirements. You will be subject to a 200x playthrough requirement initially, and only by your third deposit will this be reduced to a 30 times playthrough. When you compare this to other online casinos in Ontario, you'll notice that this is quite high. Please consider this before activating any offers on your members account.
Luxury Casino Licensing & Security - AGCO License, eCOGRA Certification
Apollo Entertainment Limited owns and operates Luxury Casino, a site that is fully licensed by iGaming Ontario, the Kahnawake Gaming Commission, and the Alcohol and Gaming Commission of Ontario (AGCO). As you would expect, these regulatory bodies guarantee a safe environment with secure transactions at all times.
Your personal and financial information will also be kept safe with the use of SSL encryption technology. Even fairness in games is guaranteed through eCOGRA. This independent auditing company tests all games for fair payouts. You are more than welcome to click on the eCOGRA seal of approval on the homepage to view the payout percentages each month.
Games & Software - 850+ Games From Pragmatic Play, Games Global, And Evolution
Over 850 games are on offer for players in Ontario from multiple software developers. You can play titles from Games Global, Pragmatic Play, and Evolution, to mention but a few. You'll also find smaller software studios that supply games to Luxury Casino, such as All41 Studios, Neon Valley, Sling Shot, and Triple Edge, among others.
The library of games ranges from online slots and table games to video poker and speciality games. But the biggest attraction is the progressive jackpot titles and live dealer games. There are currently more than 70 live dealer games, along with 10 progressive jackpot games. You'll even find exclusive titles from the Casino Rewards Group.
Payment Methods - Good Options, Delayed Payments Are A Concern
You'll find quite a few reliable payment methods at Luxury Casino. You can choose between debit/credit cards, bank transfers, mobile payment options, e-wallets, and even prepaid cards. The smallest amount you can deposit is $10.00, and the funds are usually credited instantly.
When it comes to withdrawals, you won't be able to withdraw less than $50.00. You will also need to practice patience as there's a 48-hour pending period before your winnings will be processed. We even found complaints linked to payment delays that pose a concern. This is something to keep in mind when playing from Ontario.
Luxury Casino Ontario Bonus
You can claim a multi-tiered welcome bonus at Luxury Ontario, but you will need to visit the official website to learn more about the sign up offer. We are prohibited from providing details about the bonus as per the Alcohol and Gambling Commission of Ontario.
Customer Support - 24/7 Via Email And Live Chat
Friendly and responsive casino representatives are on standby whenever you have a query, request, or complaint at Luxury Casino. You can get in touch with a casino representative by either sending a quick email or by using the built-in live chat option. The response time on emails is up to 48 hours. Live chat is a much faster option which we've tried, responses take no more than 2 minutes.
You will also have access to frequently asked questions on the official site. Here you can browse through helpful tips to get started, like registration and login. Useful information is also made available for banking, loyalty, games, and other common questions. The only downside to the support services is the lack of a toll-free telephone number, although this is starting to be more common with most online casinos in Ontario and beyond.
Responsible Gambling - Set Multiple Limits With Tools
Responsible gambling is taken seriously at Luxury Casino. Not only will you find tips to avoid a gambling problem on the official site, but you will also have control over your spending. This can be activated by contacting support. Too bad you cannot just click a button to activate these options. You can set daily, weekly, or monthly limits for better control over your spending. Just be aware that the limits will only be active after 24 hours of approval from customer support.
If you find yourself spending too much and want to take a break, you can easily take a cool-off period, ranging from 24 hours to 6 weeks. Should you feel that you need a longer break, you can opt for a 6-month self-exclusion period. You will need to contact support for a cool-off period and a self-exclusion as well. The site even offers filtering programs to get rid of underage gambling, along with free support resources.
Final Opinion - Is It Worth The Hype?
As a popular site for VIP players (high rollers) in Ontario, Luxury Casino gives you a complete package in a safe environment. eCOGRA guarantees fairness at all times, and there are loads of payment methods at your fingertips. You can play tons of progressive jackpots and climb a loyalty ladder for extra perks. The delayed payments are a concern, but support responds to complaints within 24 hours. For this reason, it's still an excellent choice in 2025.
Sources
- Luxury Casino - Refusing to pay €10,000 withdrawal - askgamblers.com
- The Casino Rewards Millionaires Club - casinorewards.co.uk
- Canadian casinos with outstanding trustpilot reviews - businessinsider.com
