Golden Tiger Ontario - 6-Figure Penalty & Chronic Withdrawal and Support Issues
Verdict: SAFE TO PLAY HERE Player Beware ConnexOntario 19+ Only
Golden Tiger Ontario is a good casino that was launched in 2022. It offers 1000+ games, a good selection of banking options, and a loyalty program. In this Golden Tiger Casino review, I have touched on everything new players should keep in mind as they start their gambling journey. I'll provide an in-depth look into the casino's games, banking alternatives, its mobile version, and more.
I'll start with a quick summary of Golden Tiger Casino Ontario.
What You Need to Know:
- Fully licensed casino (Thanks AGCO and iGO)
- A reasonable collection of games
- Free withdrawals
- Live chat available
- 1000+ casino games
What I liked: One aspect that stood out at this casino is the ability to withdraw my winnings without incurring any charges.
What I Didn't Like: I wish the casino had over 10 banking options, including E-wallets, Direct Bank Transfers, etc, so that it can be easy for me to use my favorite option, which is DBT.
My Rating: 3/5
If I were you, I would consider reading this in-depth review to learn everything you should know about Golden Tiger Casino.
My Experience - Limited Banking Options, No Mobile App
While using this casino, I did not like the fact that it has about 1000 games. This is a small game collection that may not satisfy players who require a huge variety of games. Also, the site has had legal problems with the AGCO for violating responsible gambling practices.
I must say that the available banking options were quite limited. I wish they could introduce more options to ensure players have over 10 options to pick from. Notably, the casino played well on my mobile device, and I could access all of its features.
What's covered in this review:
Player Beware: Operator Fined CAD 100K For Violating AGCO Regulations
Last Updated: Mon. Jul. 28, 2025
Before joining any online casino, I always research to ensure the operator has a good reputation and has not been involved in shady deals or violated any gambling regulations. Remember, if the casino has frustrated a former player, it can also disappoint you in various ways.
In this regard, I am afraid to let you know that Apollo Entertainment Ltd, the operator behind Golden Tiger Casino Ontario, was fined CAD 100,000 in 2023[1] for violating responsible gambling requirements. The AGCO revealed that the operator failed to do a proper intervention for gamblers who were likely experiencing problem gambling. The commission highlighted a case where a certain player lost over $2 million in less than four months, yet Apollo Entertainment Ltd did not intervene.
According to the AGCO, the operator failed to provide proper self-exclusion features. As a result, players were unable to set loss and deposit limits, which could help them gamble responsibly.
On top of the AGCO penalty, the casino has also received negative reviews from multiple users. Some users claimed that they experienced frustrations when trying to withdraw winnings from the casino. Another user said that their withdrawal status showed 'processed,' yet they had not received any winnings from the casino[2]. The customer support is also slow, so getting this issue resolved could take weeks or even months which is quite disappointing.
Golden Tiger Ontario Bonuses - Available + Casino Rewards Loyalty Program
Even though Golden Tiger Casino Ontario has a welcome bonus and regular promotions via the Casino Rewards loyalty program, I cannot share further details because the AGCO prohibits sites like ours from sharing bonus details. Upon signing up on the Golden Tiger Casino website, you can check out the bonus.
Games and Software - 1000+ Games & Evolution Live Dealers
My love for slots was met with a good selection at this casino. The casino offers more than 1000 games, including table games, online slots, live casino games, and jackpot games. The games are supplied by top software providers such as Games Global and Pragmatic Play.
However, I couldn't find the exact number of live casino games on the site, but there is enough to enjoy and they are provided by industry leader Evolution as well as Pragmatic Live. One thing that was very disappointing was the fact that I could not play demo games at this casino. So, I navigated straight to real money online slots and popular table games like blackjack and roulette.
Deposits & Withdrawals - Free Withdrawals, But Limited Banking Options
After creating my account at Golden Tiger Ontario, the next step was to fund my account so I could start playing my favorite slots. Luckily, the casino allowed me to deposit from C$10, even though this is a bit high compared to other casinos, like Jackpot City Ontario, which offer low deposits of C$5.
Withdrawals at Golden Tiger start from C$50, which is also high, considering some Ontario casinos, such as 888 Ontario, allow users to withdraw from as low as C$5.
Golden Tiger has 4 banking options, which is quite small because other Ontario sites have over 10 options. So, I could use either MasterCard, American Express, Visa, or Interac. According to the casino, cashouts take about 48 hours to be processed, depending on the option.
Even though the casino promises smooth transactions, some have had an unpleasant experience while trying to withdraw their winnings. A good example is a user who complained that the casino has slow withdrawals.
Also, some payment processors unexpectedly stopped allowing players to withdraw from the casino while allowing them to deposit. This is weird, considering that I have to withdraw winnings every time I win. So, it's a bit frustrating being forced to switch to alternatives such as bank wires, which demand high minimum withdrawals. I suggest you try your initial withdrawals with low amounts before you request your huge winnings from the casino.
Support at Golden Tiger Ontario - Live Chat With Long Queues
Anytime I face a problem, the best option for me would be live chat. I first had a little chat with a bot before I could get connected to a support agent. If this does not help, I can opt for email support@crhelpdesk.com, even though this may take longer than expected. Please note that some users stated the customer service was helpful and polite.
However, multiple users reported lengthy queues when trying to get their issues resolved via the live chat method. Imagine having to wait for more than 30 minutes before you can get help, only to be informed that your session has expired! This is awkward.
Even when the support team responded, the players received unhelpful replies, leaving them with no other reliable option other than email, which could take days to get a reply.
Licensing & Responsible Gambling - Operator Fined For Violating Gambling Regulations
Apollo Entertainment Limited has operated this casino since its inception in 2022. Golden Tiger Ontario is regulated by the AGCO and has a gambling license from the iGO, which makes it a legitimate casino. I wish I could reveal the license number and the license's expiration date, but I couldn't find any of them on the website.
On security matters, the casino uses SSL encryption to protect user data and all transactions in and out of the site. But of course, I had to create a robust password to secure my account.
When it comes to responsible gambling, I noticed the casino has tools that can help me limit my gambling and keep my spending in check. For example, if I want to set daily, weekly, and monthly limits, I can do so using the logged-in duration limits.
While playing at Golden Tiger, I can get in touch with ConnexOntario to help me with problem gambling issues. Also, when I have a withdrawal issue the operator doesn't seem to care about it, I can always contact AGCO and iGO for help.
In 2023, the operator of this casino was fined for failing to adhere to responsible gambling practices and other violations. This AGCO fine shows how strict the regulators are in ensuring players get the best gambling services.
Golden Tiger On Mobile - No Apps, Fully Responsive Website
Even though Golden Tiger does not have mobile apps, I could access it through my mobile browser. When I opened the official website on my phone, it was responsive, and I could also use all the features of the casino.
FAQS
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What's the minimum deposit accepted at this online casino?
With only C$10, you can start playing online slots or table games at this casino. -
I'm not based in Ontario; can I still play at Golden Tiger Ontario?
Users outside Ontario can access the Golden Tiger Canada casino which holds a Kahnawake license. -
Do I need to pay taxes on my gambling winnings?
No, gambling winnings are not subject to taxes in Ontario. -
What's the legal gambling age in Ontario?
According to the AGCO, the minimum gambling age in Ontario is 19 years. -
How do I get in touch with customer support?
Golden Tiger Casino offers live chat and email support for all players who may need help.
Final Verdict - Play Games, But Expect Slow Customer Service And Cashout Delays
Golden Tiger Ontario is a legit casino with a license, a good game collection, and about 4 banking options that can serve you well. However, the casino has its fair share of negative reviews that highlight its delayed withdrawals, slow customer chat support, and a fine imposed by AGCO.
Therefore, after joining this casino, you should try withdrawals with small amounts. Expect zero charges on your withdrawals unless you opt for the DBT option. Also, when you have an issue that demands the attention of the operator, you can contact Apollo Entertainment Limited. If they fail to resolve the matter, contact AGCO and iGO for help.
Sources
- Ontario iGaming regulator issues $100,000 penalty to Apollo Entertainment - Gaming Intelligence - gamingintelligence.com
- withdrawal at golden tiger ... wheres the money gone? - Casinomeister Forum - casinomeister.com
