FireVegas Ontario: A Reputable Casino With No Major Complaints
Verdict: PLAY WITH CAUTION Player Beware ConnexOntario 19+ Only
FireVegas Ontario launched in 2022 and is owned by White Hat Gaming. It is licensed and regulated by the Alcohol and Gaming Commission of Ontario (AGCO). It also has an MGA license for its international site. The site is modern with more than 3,000 games which makes it seem like a good choice, but is it?
After a little digging we noted that the majority of player reviews for FireVegas casino Ontario are positive and there haven't been any regulatory infringements.
Still, there were a number of negative reviews on Trustpilot.com[1] where dozens of players filed complaints about things like poor customer support and unpaid withdrawals. A similar unpaid withdrawal claim was made at AskGamblers.com[2], but FireVegas did respond and presumably resolved the issue with the player in question (this is positive).
Over at lcb.org, FireVegas has a positive rating. The overall feedback seems to be mixed, but what we do know is that FireVegas casino does seem to be operating in accordance with the rules set out by the AGCO (this is important).
Our Verdict:
FireVegas Casino Ontario appears to be a reputable site with no major scandals or fines to report. It has a good selection of games including a live dealer section and popular software providers including Pragmatic Play and Play'n Go. We do advise that withdrawals are checked and that you read all the terms and conditions.
For more, continue reading our full FireVegas Ontario review.
What's Covered In This Review:
Player Beware: Reports Of Withdrawal Delays And Predatory Terms
Last Updated: Mon. Jun. 09, 2025
Withdrawal processing requires full verification (KYC checks). The pending period on all withdrawals is 2 days. Once approved, cashouts are processed within 5 days.
During our research we found that some Ontario players at Firevegas casino raised concerns about the verification processes. There are numerous complaints about tactful stalling when you send documents for verification[3]. The casino repeatedly asks for documents and support gives generic responses.
Also, we found reports indicating that the loyalty program could be problematic. Our review of gambling forums found reports from Canadians who claim to have been blocked from redeeming their loyalty points.
Firevegas Casino Is Licensed And Has No Sanctions
Firevegas Ontario is listed with iGaming Ontario. It is registered under TWHG Inc. and holds a valid license from AGCO for regulated gambling within the province.
Efforts to get the specific license number bore no fruit. Likewise, we could not establish the exact expiry date of the license. (Normally, Ontario licenses are valid for 2 years, after which operators must renew their license to keep offering services.)
AGCO and iGaming Ontario have not issued any sanctions against the operator since taking over the regulation of gambling in the province in 2022. Access to the site is strictly limited to Ontario residents. So, you cannot access it via VPN if you cross borders.
1200+ Games Collection - From 81 Software Providers
Firevegas Ontario features a well-stocked lobby with 1208 games based on a manual count by one of our researchers. Each of the 81 studios is listed alongside the number of games they offer. Tallying these brought the count to 1787, with the difference being in games offered in international markets.
Pragmatic Play and Play N' Go have the most number of games at this casino, with 340 and 260 titles, respectively. Evolution, too, appears among the software providers and has about 20 live dealer games listed in the live casino. This is a good enough selection for most casual gamers with 1175 slots and 33 table games available.
We loved that the casino included smaller game developers like Fortune Factory Studio, Buck Stakes Entertainment, and Flip Five Gaming in the game portfolio. Having a mix of big names and new studios gives members a great selection of games to choose from every time they log in.
The site lacks a dedicated jackpot section, but the customer support agent we spoke with was happy to tell us about the jackpot slots that were available. She explained that games like Live Roulette, Moon Princess and Golden Princess have good opportunities for jackpot hunters.
Deposit & Withdrawals for Ontario - Limited to 5 Options
A chat support agent by the name Alice shed light on the banking policy of Firevegas Ontario. Banking options are available based on the region a player is located. Ontario players have only 5 options, namely Interac, Paysafe, Mastercard, Visa, and Apple Pay.
Deposit limits are set at C$10 per transaction, and the minimum cashout limit is C$20. As for maximum transaction limits, all the information we got was that a C$10,000 maximum weekly limit applies by default. Players can request to have the weekly limit increased, with formal writing needed for approval to be valid.
Firevegas Casino Ontario Bonus
Firevegas Ontario rewards new players with a sign up bonus, but more details are only available if you head over to the site and check things out for yourself. (We strictly adhere to the gambling rules of Ontario, which prohibit us from highlighting casino promos on this page.)
Customer Support - Limited Options Available
Support agents are available via live chat and we noted that they are great for helping with general issues such as opening a player account, making deposits, and playing games. We chatted with Alice, who answered our questions about banking options, availability of mobile apps, and progressive jackpots. She was very polite and friendly and we had no issues.
But, we did find that when it comes to getting help with withdrawals, it's a different story. Ontario players have complained about delays in processing withdrawals, pegged to repetitive requests to send documents for account verification. Even when sent, support agents issue generic delays, further delaying cashouts up to weeks.
Alternative support options include the FAQ section, which only has limited options, and the email support@firevegas.com, where responses take too long.
Plenty of Responsible Gambling Tools Present
Firevegas Casino provides many tools to help players manage their gambling habits. You can set daily limits (calculated as 24 hours), weekly limits (over a 7-day period), or monthly limits (over 28 days).
There are options to set periodic loss limits over 1 week, 1 month, or 3 months and useful self-exclusion tools for periods spanning 1, 2 and 5 years.
Only adults living in Ontario can access the online casino. To prevent minors from getting access the site suggests tools like Netnanny, Cybersitter, and Betterinternetforkids.
If a member develops impulsive gambling habits when playing at Firevegas Casino, they can use the direct links provided to seek help from Connex Ontario, Responsible Gambling Council, and Betblocker.
Final Opinion - Many Games And Features, But Frustrating Cashouts
Firevegas Ontario has done well not to break any gambling regulations as an Ontario online casino. The game collection is impressive and the agent pointed out they have apps for Android and iOS phones.
Player complaints about delayed withdrawals, however, made us have reservations about recommending this casino. Our advice: Test the site with a small deposit and play games with low volatility until you win a small amount. Then, try to withdraw, and if successful, only then should you fully trust Firevegas Ontario.
Sources
- Fire Vegas Reviews | Read Customer Service Reviews of firevegas.online - trustpilot.com
- Fire Vegas Casino - Withdrawal funds not received - askgamblers.com
- Reviewing Deposit/Cash-Out process at FireVegas Casino - lcb.org
