DraftKings Ontario Review - Great Game Selection but Tedious Customer Support Experience
Verdict: SAFE TO PLAY HERE Player Beware ConnexOntario 19+ Only
One of the biggest iGaming brands in North America, DraftKings was first launched in Ontario in 2022, among the first sites to receive a license from AGCO. I reviewed DraftKings and discovered a highly intuitive casino platform with thousands of games to pick from, lucrative player promotions, and plenty of cool features.
While my experience was mostly satisfying, dealing with the customer support chat bots was a nightmare at times, and the overly aggressive KYC verification process made my time at DraftKings Casino Ontario a bit stressful.
What You Need to Know
- One of the early sites in the Ontario market, founded in 2022
- Licensed by iGaming Ontario and AGCO, and fined $100k for breach of marketing rules
- Live chat support can be useless, as it's entirely powered by AI
- Downloadable mobile apps for iOS and Android are available
- Thousands of high-quality casino games are offered
What I Liked: Instant deposit via PayPal and an enjoyable experience picking from nearly 3,000 unique casino games.
What I Didn't Like: Live chat support is useless, while the KYC procedure takes longer than it should.
My Rating: 3.5 out of 5
Now, let's take a closer look at the operator and my experience playing at DraftKings Ontario.
My Experience - Reputable Online Casino With Customer Support Issues
As popular as it is, DraftKings Ontario is the first online casino most players stumble upon. My experience with the casino started off on a positive note, as I joined the site and started browsing around. I found a great variety of games, easy navigation to different categories, and fast loading times for games across the board.
I was able to enjoy some of my favorite games for several hours, before I needed some help from the customer support regarding my KYC verification. Things got a bit messy here, as I was being asked for a variety of personal documents, and the customer support directed me to a chat bot, which was not able to answer all my questions.
While I definitely had a lot of fun playing at DraftKings Ontario, the lack of real human customer support and the prolonged waiting times to complete the KYC procedure left a bit of a sour taste in my mouth. I gave DraftKings a rating of 3.5 out of 5, which could be fixed with a few simple improvements.
What's covered in this review:
Player Beware: Regulatory Breaches and Player Complaints Galore
Last Updated: Tues. Jul. 22, 2025
DraftKings Ontario is a very popular casino with thousands of users, so it is no wonder to find a lot of different complaints in various sources. Yet, many of the complaints against this casino point in the same direction as my experience. The site simply lacks proper customer support[1], and uses chat bots to resolve player complaints. This can get especially frustrating when trying to resolve the overly complicated KYC procedure[2], which can take several days to complete.
It is worth noting that DraftKings Ontario was also fined by AGCO for a direct breach of the marketing rules. A fine of $100,000 was levied against the operator[3] for promoting its bonuses on national TV and social media, contrary to the regulations. Further complaints against the operator were filed by many players, claiming service outages and lack of ability to access accounts[4] and real money balances for prolonged periods of time.
DraftKings Ontario Bonus
Like most regulated online casinos in Ontario, DraftKings also offers a welcome bonus to its players. However, the AGCO rules clearly state that I am not allowed to discuss any bonuses in further detail, which is why I recommend visiting the casino's website to learn more about promotional offers.
Games & Software - Great Selection of Popular Casino Games
When I first joined DraftKings Ontario, it came as no surprise to me that the site was loaded with nearly 3,000 casino games, including many of the most popular titles out there. I was able to find over 2,500 slots powered by studios like NetEnt, Microgaming, Red Tiger, and others. Some of my personal favorites like Cash Eruption, Huff 'n Puff, Blazing Bison, and Wolf It Up were only a few of the numerous slot titles on display.
Away from the slots lobby, the live casino platform features over 100 tables, including various versions of blackjack, poker, craps, baccarat, and roulette. Game shows like Adventures Beyond Wonderland, Crazy Time, and Marble Race are also available, bringing a unique new perspective on the world of gambling.
Deposits and Withdrawals - PayPal & Interac, But Withdrawal Times Vary
The selection of payment options at DraftKings Ontario is quite comprehensive. I was able to make my first deposit instantly using PayPal, and was pleasantly surprised to see that a deposit as low as $5 can be made. Other payment methods on offer include Debit and Credit Cards, Interac, and Checks, while some of the other e-wallets are not available.
While all deposits are instant, withdrawals are a different story. A minimal withdrawal as low as $1 can be made via PayPal or debit card, but the minimum waiting time is always at least 24 hours. The operator promises to process all withdrawals within 5 business days, but this is only the case once your KYC procedure is completed, which can take several more days to take care of.
I was able to get the KYC and withdrawal processed within a couple of days, but it took a lot of effort and reaching out to customer support via multiple channels before the withdrawal was finally released.
Customer Support - Terrible Chat Bot Support Ruins The Experience
As I already mentioned, the customer support is one of the most frustrating areas of DraftKings Ontario. While live chat is generally considered the most convenient support option, DraftKings uses an AI chat bot to take care of customer support requests. The bot is often unable to provide any real answers and is a very slow way of resolving any issues.
If you want more help, you can try the operator's call back service, but it can take hours for an agent to actually reach out to you via telephone. Alternatively, sending an email with details of your problem can be a solution, but not a quick one, as email support is generally not one of the faster ways to go about things.
Licensing, Security, and Responsible Gambling at DraftKings Ontario
DraftKings Casino Ontario is fully licensed by iGaming Ontario, a subsidiary of the Alcohol and Gaming Commission of Ontario (AGCO). This means the operator has to adhere to a strict set of rules, which include providing safe and random games, and taking good care of all player deposits. However, DraftKings was already found in violation of these rules when it was fined $100,000 by AGCO for advertising its promotional offers against the rules set by the regulator.
While DraftKings is generally a reasonably safe platform, and all the games here use fair random number generators, platform outages are a very real issue. A number of players reported such issues on different platforms, ranging from being unable to access their accounts for prolonged times, to seeing a balance of $0 in their account despite having funds with the operator.
It is worth noting that DraftKings has responded to such requests on various support platforms, and also given out plenty of free spins, tickets, and free bets in compensation to affected players. DraftKings is definitely not the most reliable of the 77+ online casinos in Ontario, but it is licensed, secure, and offers RG tools for those who want to enjoy safer gambling.
DraftKings Mobile Casino - iOS & Android Apps Are Available
If you enjoy playing on the go, you will be happy to hear that DraftKings Ontario offers downloadable apps for both iOS and Android users. The apps are available in the App Store and Google Play, and are completely free to download. I downloaded the DraftKings mobile app to my iPhone and found it to be quite player-friendly, and highly intuitive to use. All the casino games found on the desktop version are also available in the mobile app, guaranteeing plenty of action and entertainment.
FAQs
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Can I play free slots in demo mode?
Yes! DraftKings fully supports demo play, with all games available for free play on desktop and mobile devices. -
I'm not based in Ontario; can I still play at DraftKings Ontario?
If you are not physically present in Ontario, you can't play at DraftKings Ontario. However, DraftKings is available in some other regulated markets as well. -
How do I get in touch with customer support?
At DraftKings, you can reach out to customer support via email, social media, or call back service. An integrated AI chat bot is also available, but it doesn't offer any real human interaction. -
Is there a DraftKings Ontario mobile app for my iPhone?
A downloadable DraftKings mobile app is available for both iPhones and Android devices in the respective app stores. -
What's the fastest way to cashout my winnings?
The withdrawal pending period is the shortest for PayPal withdrawals (24 hours), while other payment methods have longer pending periods in place.
Final Verdict - Decent Casino, But Technical Glitches Are Real
DraftKings is a major brand in online gaming, and it delivers a fairly solid product. My experience playing at DraftKings Ontario was enjoyable, with plenty of games, no lag or long loading times, and a very intuitive lobby. The real issues arise with customer support, KYC procedures, and other technical issues reported by hundreds of players. While these technical problems are cause for some concern, I can still say that the DraftKings experience for Ontario is a net positive, and most issues that do arise can be resolved with patience and time.
Sources
- Draft Kings shocking response times - Casinomeister Forum - casinomeister.com
- DraftKings Customer Service Phone Number (855) 357-2377, Email, Help Center - pissedconsumer.com
- AGCO issues $100,000 in monetary penalties to Draft Kings Canada for alleged advertising and inducement infractions | Alcohol and Gaming Commission of Ontario - agco.ca
- DraftKings Experiences Hours-Long Outage for Undisclosed Reason - actionnetwork.com
