Conquestador Ontario: An International Operator Dealing With AGCO Fines
Verdict: PLAY WITH CAUTION Player Beware ConnexOntario 19+ Only
Conquestador Casino Ontario is owned by Mobile Incorporated LTD (Mobinc), a private limited company based in Malta that generates annual revenue up to $5 million[1].
First established in 2018, Conquestador went live in Ontario on January 2, 2023, making it the 41st online casino brand to enter the market.
While Conquestador has grown to become a well-known brand among Ontario players, it has not all been peaches and cream.
In April of its debut year, Mobinc fell foul of AGCO regulations for providing uncertified slot games, leading to a $30,000 fine[2]. At the same time, its affiliate arm, Conquestador Affiliates, showcases several promising perks for both partners and players within Ontario and the rest of Canada. With such a contrast, the question still remains: is it a credible brand for Ontario players?
The Conquestador brand is fully regulated in Ontario and Malta. It also runs on software from Netent, Inspired, and other trusted providers. Players in Ontario have noted its well-stocked game library, alongside its value-packed sports betting section, but customer response times on AskGamblers average 96 hours -- a worrying scenario for those dealing with serious issues like withdrawal troubles and in need of urgent help.
Our Verdict:
Conquestador is safe to play at and the game variety looks good. But since casino gaming odds are always in favor of the house, it may be wise to set spending limits and use other responsible gambling tools featured in the casino as soon as you sign up.
Read our full Conquestador Casino Ontario review below to see how this operator stacks up against other licensed online casinos in Ontario.
What's Covered In This Review:
Player Beware: Excessive KYC Document Requests and Withdrawal Friction
Last Updated: Thurs. Jul. 24, 2025
Conquestador has received repeated customer complaints for their endless cycle of KYC documents and source-of-funds requests. While it is understandable to request for KYC documentation prior to withdrawals, as required under AGCO guidelines[3], excessive requests of these documents often lead to an unnecessarily long and frustrating gaming experience.
Despite a 4.4 star rating on Trustpilot, potential players should know that several concerns about unprofessional and non-helpful support staff at Conquestador have been raised. Research shows responsive and insightful customer service results in better customer experiences[4].
Conquestador Ontario Licensing & Security - Fully Licensed, But AGCO Fines
Under AGCO license OPIG1241834, Conquestador operates legally in Ontario and in partnership with iGaming Ontario. This means the casino adheres to all internet gambling laws and regulations in Ontario. Further solidifying its legitimacy, Mobinc also holds a Type 1 casino license as well as a Type 2 betting license from the Malta Gaming Authority (license MGA/B2C/818/2020).
While Conquestador has done a remarkable job in maintaining its AGCO license, its compliance efforts could be better. In 2021, AGCO noted the casino was offering virtual slots from two uncertified suppliers, resulting in a heavy $30,000 fine. No other red flags have surfaced since.
To help ensure the safety of player data, the site employs encryption, firewalled data centres, and recommends players use passwords to secure their information. KYC/AML checks are also very thorough, to the extent of some players complaining of a never-ending redocumentation cycle.
Games and Software - 2,200+ from 17 Providers, Overload or Just Right?
The large catalogue of 2200+ games gives Conquestador an edge over many other licensed casinos in Ontario. But remember, although a wide variety may appear attractive on the surface, the ultimate goal is to encourage participation and boost engagement, which can result in unnecessary spending.
Just because a casino offers a higher games count doesn't mean they are automatically a good casino. Although not exceptional, the generous breadth of high RTP games, ranging from slots, jackpots, virtual table games to live casino products, is a green flag for Ontario players as it's more likely to stock your favorites. The casino also runs on high-quality software from 17 providers, the most popular being Netent, Betixon, Red Tiger, 4 the Player, and Inspired.
Payment Methods - Lots of Options, But $3 Withdrawal Fee
Supporting 11 payment options, including Visa, MasterCard, Neosurf, Jeton, Interac, Flexepin, MuchBetter, Ecopayz, AstroPay, Mifinity, and ApplePay, Conquestador Ontario holds its ground pretty well.
There are only 7 withdrawal methods available which are Visa, Mastercard, Jeton, MuchBetter, Ecopayz, Interac, and ApplePay.
Instant deposits and cashouts for MuchBetter, Jeton, Ecopayz, and Interac make the casino's payment options competitive, especially since minimum deposit is $20 while for payouts is just $10. Withdrawal times for other methods average up to five days, with Visa payouts taking 1 - 3 days while inPay requires 3 - 5 days.
Featuring a 97.09% payout percentage and a generous $50,000 maximum withdrawal cap, some things you should be aware of when transacting with Conquestador include:
- There's a mandatory $3 fee for all cashouts - unlike in most licensed casinos in Ontario.
- Players seeking to withdraw more than $2,000 must complete further Anti-Money Laundering(AML) checks.
- Visa, Mastercard, Jeton, MuchBetter, Ecopayz, ApplePay have a $5000 transaction cap.
Conquestador Ontario Bonus
Conquestador Casino Ontario has a sign up package with free spins, but you will have to visit the official website for more details. According to Ontario's Alcohol and Gambling Commission, publicly advertising bonuses on a website such as ours is forbidden.
Customer Support - Has Received Lots of Negative Feedback
While the operator has live chat and email support, a few players in Ontario have noted its terrible customer service. Some have even gone further to label the staff 'disrespectful and condescending', stating that the staff didn't offer timely and helpful support during KYC verification.
Other players on Trustpilot have applauded the brand's live support for its nice and quick responses, despite their withdrawal troubles. That goes to show that although the casino may have 24/7 live chat support and 24-hour email response window, it doesn't mean you'll get the help you need every time.
Responsible Gambling - Set Limits with Tools From the Start
In line with AGCO responsible gaming guidelines, Conquestador features a full suite of tools to protect its players, both on mobile and desktop. Through its rigorous safety checks, the operator ensures no person under 19 years old signs up on the website. It also encourages new sign ups to set a deposit limit, right after logging into their new accounts.
Conquestador Casino Ontario has also partnered with ConnexOntario to offer professional support and materials to those in need. But, as a general tip, casinos are profit-oriented businesses at the end of the day. It's always beneficial to set limits before depositing or starting to play a game, whether it's mandatory or not.
Final Opinion - Flawed Support and Withdrawal Complaints
Conquestador Ontario has its perks, particularly its thousands of titles and the full suite of responsible gaming tools. The complaints around poor support, excessive requests for KYC documents, and withdrawal issues, as cited by lots of previous players on Trustpilot and other forums, make it an unappealing option for those who value quick cashouts, responsive support, and a smooth verification process.
With over 80+ licensed casinos in Ontario offering seamless withdrawals, prompt yet helpful support, as well as quicker verification processes, there are far better options available. Also, as a general tip, fast payouts and responsive support lead to greater player satisfaction, that's a fact.
Sources
- Mobile Incorporated Limited - Overview, News & Similar companies | ZoomInfo.com - zoominfo.com
- AGCO fines three Ontario igaming operators over alleged breaches - canadiangamingbusiness.com
- Funds Management | Alcohol and Gaming Commission of Ontario - agco.ca
- Impact of Customer Service on Customer Experience: How to Improve it - supportyourapp.com
