Casumo Casino Ontario: Plenty of Games, But Limited Banking Options
Verdict: SAFE TO PLAY HERE Player Beware ConnexOntario 19+ Only
Casumo Casino was founded in 2012 and has since grown steadily to become one of the world's top online casinos. It holds gambling licenses from top gaming commissions, including the Malta Gaming Authority (MGA) and the United Kingdom Gambling Commission (UKGC). Recently, it has been approved to operate by the Alcohol and Gaming Commission of Ontario (AGCO) under Pret Play Limited and launched a Casumo Casino Ontario online site in 2022[1].
It's important to note that while the Casumo brand globally has faced a substantial amount of fines, including penalties from the UKGC for anti-money laundering failures and other breaches[2], these actions do not apply to Casumo Ontario. The Ontario site operates under distinct licensing and oversight, with no public record of regulatory penalties as of today.
The Casumo brand, regardless, manages to remain a force in the iGaming industry and was recently shortlisted for the Operator of the Year - Large Organisation Award in the 2024 SBC Awards. It has also bagged big deals like the one with Wembley, where it won the 2016 Marketing Campaign Award at the annual EGR awards.
Casumo Casino won the award again in 2021 and closed a massive deal with SYNOT Gaming[3], a year later, which has helped provide Ontario players with more games and increased its online presence.
Our Verdict:
Casumo Ontario is one of the 50+ legal gambling operators in Ontario and has distinguished itself by its layout and style. It's colourful, simple, and playful. You just know you're going to have fun when you open the online site.
Even better is that it offers sportsbook betting in partnership with Kambi. Would we want to play there? Possibly. The game selection stands out, but the wagering requirements and banking limits are hard to ignore. If you want to weigh the good against the bad, read our full Casumo Ontario review below.
What's Covered In This Review:
Player Beware: Read between the Lines!
Last Updated: Tues. Jul. 08, 2025
Casumo Ontario requires players to wager both their initial deposit and bonus cash 30x each, which could be frustrating. Usually, casinos only require you to wager your bonus and not the initial deposit. Wagering your initial deposit for such a ridiculous amount may defeat the purpose of giving out bonuses in the first place, as you're more likely to lose the whole stake than win when chasing a 30x wager.
There have been claims of a player being denied $8,850 despite meeting the wagering requirements[4]. Top casinos shouldn't allow players to place bonus bets if it's less than the minimum amount required to meet the wagering requirements, but Casumo Ontario doesn't warn players and uses that loophole to void winnings. It has a meagre rating of 2.4 on Trustpilot.
Casumo Ontario Licensing and Security - Fully Licensed by AGCO
Ontario opened its regulated online market on the 4th of April, 2022, and Casumo Ontario obtained a license from the Alcohol & Gaming Commission of Ontario (AGCO) to operate in the region just two months later. It was initially licensed to operate for just one year, but soon proved itself and got an extended license.
This strict regulation means that the online site is fair and secure. Should you experience any dispute with the casino, you can always escalate it through eCOGRA, as Casumo is also certified by this agency.
With an AGCO and eCOGRA certification, Casumo meets the standard regulatory requirements, but certain privacy breach allegations leveled against it leave room for doubt in its security measures.
Games and Software - Extensive Library, Smart Filter Options
You've probably been told not to judge a book by its cover, but Casumo's catchy graphics and simple layout might cause you to do a double-take. Casumo Ontario offers over 3300 games, which easily places it among the top options for players in the province. There are various categories of slot games, from the classic three-reel slots to video slots, jackpots, bonus buys, and megaways.
These games are also hosted by over 70 software providers, including top developers like Novomatic, Red Tiger, Microgaming, NetEnt, Blueprint Gaming, and Play'n Go.
Lovers of table games are not left out either, as the casino offers various versions of Poker, Blackjack, Baccarat, and Roulette. The best thing is that you can easily filter through the vast number of games using the search button, filter option, or my personal favorite, the special smart filter.
I particularly liked the smart filter option, since it already helps to arrange the games to specific categories, either by gaming provider or feature. Just click the one you want, and you get the games!
If you visit Casumo, you should try its live dealer games. These games are hosted by providers like Evolution Gaming and Scientific Gaming, and allow you to place a wager against a real-life dealer in another location. Aside from these, Casumo also has its own studio.
Payment Methods - Limited Options, But Good Processing Time
Unfortunately, if there's one place Casumo underdelivers, it's in its payment methods. You can only make deposits using traditional bank transfers, VISA and MasterCard, Interac, and MuchBetter. The good thing, deposits made are processed instantly.
There are just two options available for withdrawal: Bank Transfer and MuchBetter. It may take up to 5 days for your first withdrawal using a bank transfer to get processed, but subsequent transfers are processed instantly. MuchBetter withdrawals are also processed instantly.
It is important to note that there's a $50,000 limit on withdrawals per month, but players who have deposited above that may be allowed to withdraw more. VIP players also have a higher withdrawal limit.
In essence, the payment systems are efficient but not flexible. For those who prefer wide withdrawal or deposit options, Casumo may fall short of expectations and we suggest you take a look at our other online casino reviews for Ontario.
Casumo Casino Ontario Bonus
Casumo Ontario offers various bonuses and promotions available for both new and old players in the form of a welcome bonus and other free spins. You may check out the casino's bonus page for more information. (The Alcohol & Gambling Commission of Ontario prohibits websites such as ours from bonus advertising.)
Customer Support - Is Helpful and Responsive
I found the FAQ section at Casumo Ontario to be comprehensive. It already has answers to most questions you might want to ask. And if it doesn't, you may proceed to contact a customer support agent through the responsive 24/7 live chat feature. You'll speak first with a bot, and if it doesn't have a solution to your needs, you'll be redirected to a customer care agent.
But if you have time on your hands, you can easily contact them through email at hey@casumo.support. Unfortunately, Casumo doesn't offer phone support.
Responsible Gambling - Dedicated Effort With RG Tools
There is a dedicated webpage from Casumo Ontario for responsible gaming. First, following AGCO rules, if you aren't up to 19 years of age, you can't create an account with the Casumo online site.
Casumo takes player welfare seriously, as there are various solid measures put in place, called Play Okay tools[5], to help those who develop gambling problems. You can set a limit on the amount you spend or limit the time you spend playing at Casumo Casino Ontario. The types of limits include:
- Logged-in time limit, to limit the time you spend gaming.
- Login time block, to stop you from playing at a particular time.
- Deposit limit
- Spending budget
- Loss limit
- Wager limit
You can select one or multiple limits at once to help your gambling habits. Players can activate this by speaking to the customer care staff either through the 24/7 live chat or sending them an email at hey@casumo.com.
Final Opinion - Great Games Collection, Limited Payment Options
Casumo Ontario offers a wide range of games from the top gaming providers in the iGaming industry. The site loads quickly, the design is simple, and it's fully licensed by relevant authorities, which means it operates legally for players in Ontario.
However, the payment options are limited, and the 30x wagering requirement on both deposit and bonus amounts may frustrate players who aren't familiar with strict bonus terms. There are also complaints about unclear rules surrounding its minimum bets for bonuses, which have led to disputes over winnings.
Casumo delivers when it comes to its game variety (especially for slots and live dealer games enthusiasts). But the narrow payment options and unclear bonus terms mean it won't suit everybody. If you prefer more flexibility or can't be bothered to read between the lines, you might want to consider other options.
Sources
- PokerStars and Casumo approved for Ontario licences - Licensing - iGB - igamingbusiness.com
- Gambling Commission fines Casumo £6m amid player interaction failings - Legal & compliance - iGB - igamingbusiness.com
- SYNOT Games Announces Strategic Agreement with Casumo - European Gaming Industry News - europeangaming.eu
- I attempted to withdraw 8.85k from Casumo but they won't send it. Need advice : r/legal - reddit.com
- Play ok tools - CA - ON » CasumoCares - casumocares.com
