Caesars Casino Ontario: $5BLN Empire's Misleading Promotions
Verdict: PLAY WITH CAUTION Player Beware ConnexOntario 19+ Only
Caesars Casino is owned by Caesars Entertainment Inc., a globally acclaimed brand with a jaw-dropping net worth of about $5.39 billion. The company was established in 1937, which makes it one of the oldest casino operators still standing.
Caesars Casino Ontario has the privilege of being in a partnership with the Ontario Lottery and Gaming Corporation (OLG). It has been the operator of the OLG-owned Casino Windsor (now known as Caesars Windsor) since 1994, and it recently secured a new deal that allows it to continue operating the landmark casino for another 20 years[1]. The question is, does this ringing endorsement from OLG make Caesars Casino a reliable brand for Ontario players?
Reviews from actual players prove that this is not the case. Caesars Ontario has a poor 3.4 rating on AskGamblers and a dismal 1.9 rating on TrustPilot. Users claim they find it difficult to reach customer support and the wagering requirements on bonuses are nearly impossible to fulfill (up to 75X on non-slots).
Caesars Casino is also not the best at maintaining stringent Responsible Gambling measures. In December 2019, a compulsive gambler sued Caesars Windsor hotel casino for allegedly encouraging his gambling despite knowing he was a problem gambler, leading him to lose about CA$260,000 - $342,000 in just two visits[2].
On the bright side, the casino offers a wide variety of games and pays out well, albeit rarely - it famously paid out a large $436,898 jackpot to a US resident recently[3].
Our Verdict:
Should you play at Caesars Casino? In terms of safety, it is licensed by iGaming Ontario, so you have little to worry about there. But don't count on the customer support, and we'd recommend skipping the bonuses altogether. Their high wagering requirements make them too much of a hassle.
Read on for a deeper look at Caesars Online Casino.
What's Covered In This Review:
Player Beware: Glitchy App and Unresponsive Customer Support
Last Updated: Tues. Jul. 22, 2025
We found multiple complaints from players regarding the mobile app, which Caesars unceasingly encourages mobile users to download. The app reportedly crashes unexpectedly, especially in the sportsbook section, making it an unnecessary pain to use.
On top of this, players also complain that customer support is difficult to reach, and even more difficult to get real help from. Many users lament on TrustPilot and Reddit that the casino sometimes refuses to process withdrawals or allow them to claim VIP benefits, and customer support is often not forthcoming with solutions.
Caesars Casino - Fully Licensed and eCOGRA Certified
Caesars Online Casino Ontario obtained its AGCO license on July 14, 2023, and has since renewed it for 2025. The license is set to expire by April 3, 2026. So far, apart from individual player complaints (which there is no shortage of), Caesars Casino hasn't received any disciplinary measures whatsoever from AGCO.
In fact, this casino is the private service provider under contract responsible for managing Caesars Windsor, owned by the Ontario Lottery and Gaming Corporation (OLG). It recently beat two other casinos for the honour of operating Caesars Windsor for the next 20 years, so we think it's fair to say that Caesars Casino is in the good books of the Ontario Government.
Regarding its games, it uses eCOGRA-certified Random Number Generators (RNGs) to ensure fairness.
1,957+ Games From 34+ Software Providers: Overkill or Just Enough?
In the two years since it was established, Caesars Online Casino Ontario has amassed nearly 2000 games from over 34 software providers. The 1,957+ titles on this gambling site are divided into:
- 1784 slots (including progressives)
- 88 live games (game shows included)
- 65 table games
- 10 video poker titles
- 10 keno games
Don't go looking for bespoke games on this online casino though as you'll be sorely disappointed. Although Caesars Casino in New Jersey recently launched its premier proprietary online casino game[4], the Ontario branch is yet to have any bespoke games.
In terms of game variety, we have to give props to Caesars Casino Ontario, as it gets its games from over 34 different game providers. These include well-known, trusted casino game developers such as:
- Red Tiger
- Pragmatic Play
- Blueprint
- NetEnt
- Konami
- IGT
- High5 Games
- Games Global
- Gaming Realms
- 1x2 Network
- Reel Play
- Red Rake
- ELK
- Rising Digital
- Playtech
- Hacksaw
- Gamecode
- Inspired Gaming
- Wazdan
- NoLimit City
- Slotmill
Payment Methods - Few Options With Delayed Withdrawals
At Caesars Casino Ontario, you're presented with about 7 payment options, including popular options like:
- Visa
- MasterCard
- Neteller
- eCheck
- PayPal
- PayNearMe
We found the range of available payment options quite limiting. For a casino as large as Caesars, we expected to see more banking methods. For instance, iDebit is not an available option, which can be pretty inconvenient for players that prefer that method. Interac is not on the list either which is usually a staple at Ontario online casinos.
The minimum deposit is $10, while the minimum for withdrawals is $20, which is fair enough. The official withdrawal processing time is 1 to 2 days, but some players have reported having to wait for up to two weeks, especially for larger amounts. The payout percentage is 97.65%, meaning most of the games have a decent RTP.
Caesars Casino Ontario Bonus
Caesars Casino Ontario offers a signup bonus which includes a no-deposit offer but no free spins bonus. We cannot disclose the details of this promotion due to the Alcohol & Gambling Commission of Ontario's restriction on bonus advertising on websites such as ours. However, feel free to check the Caesars Casino website for all the information you need.
Customer Support - Lots of Negative Comments and Complaints
In Caesars Online Casino Ontario, you can contact support through 24/7 live chat, phone (not toll-free) and email. According to players, customer support is far from satisfactory. The live chat has long queues and is reportedly unhelpful most of the time. It is also not always timely, and some people have complained about rude agents. Certain players have also reported better customer support through social media like Twitter.
Caesars Casino - Award-Winning Responsible Gambling Pioneer
Caesars Entertainment, the parent company of Caesars Online Casino Ontario, was the first commercial casino operator to formally address problem gambling in 1989. 35 years later, this casino continues its crusade for responsible gambling, recently introducing a state-wide exclusion program[5].
In fact, at the National Conference on Gambling Addiction & Responsible Gambling, Caesars Entertainment was awarded a Corporate Responsibility Award for its policies which encourage responsible gambling. Some of those policies include self-exclusion, employee training in problem gambling awareness, bet limits, and cool-off periods.
Unfortunately, none of this means Caesars Casino Ontario has not had its fair share of responsible gambling controversies. One notable instance was a class action lawsuit in which a compulsive gambler claimed the establishment failed to prevent him from losing over $260,000 in a couple of days[6].
Final Opinion - Good, But Slow Withdrawals and Poor Support
It is evident at this point that Caesars Casino Ontario has its pros and cons. On the one hand, there is a wide variety of games and an impressive dedication to responsible gambling. The games are also fair and eCOGRA certified. On the other hand, there are constant complaints about slow withdrawals and poor customer support, the app glitches constantly, and the TrustPilot rating of the casino sits at a dismal 1.6.
One thing is certain: wagering at Caesars is a risk. Now, armed with the information we've provided, it is up to you to decide if the benefits outweigh its risks.
Sources
- Caesars Extends Service Agreement with Windsor Casino - ggbnews.com
- Canadian Gambler Says Caesars Windsor Owes Him For Losses - Top Class Actions Canada - topclassactions.com
- Jackpot Alert! Caesars Rewards® Member Wins More Than $400,000 Jackpot on Caesars Palace Online Casino | Caesars Entertainment, Inc. - caesars.com
- Caesars Entertainment Debuts its First Proprietary Online Casino Game, Caesars Palace Signature Multihand Blackjack Surrender | Caesars Entertainment, Inc. - caesars.com
- Caesars Entertainment Marks 35 Years of Leadership in Responsible Gaming | iGaming Future - igamingfuture.com
- Caesars casino in Canada sued by compulsive gambler for failing to stop him | Fox News - foxnews.com
