BetRivers Casino Ontario Review - Great Lobby, Bad Player Reviews
Verdict: SAFE TO PLAY HERE Player Beware ConnexOntario 19+ Only
BetRivers Ontario is quite the controversial site. Some players love it, while others can't stand it.
I finally decided to try out this casino to see what the fuss was all about and what did I find? A casino with over 3,000 games, various bonuses, multiple payment methods, and a seemingly robust customer support service. As I researched further, the red flags started showing up. I found several complaints online about unhelpful customer support, slow withdrawals, and crashing games.
Want to know more? My BetRivers Ontario review has all the details. Here's a summary to get things started:
What You Need to Know:
- 3,162 games are available
- 337+ live games
- 2 software providers
- there is a welcome bonus
- $10 minimum deposit and withdrawal amount
- 8 payment methods to choose from
What I liked: I loved the extensive game lobby and mobile app.
What I Didn't Like: Slow withdrawals and poor customer support
My Rating: 2.5/5
In this review, I'll be breaking down my experience playing at BetRivers Ontario to help you determine if it's worth your time.
My Experience - Great User Interface, But Slow Loading Times
I'll start by saying I love the design of the BetRivers website. The colours pop in the most beautiful way, and the intuitive user interface makes navigation pretty easy.
Unfortunately, my impression of BetRivers Casino Ontario changed once I visited the lobby. First, I noticed that the games were not available to play in demo mode. I felt disappointed because it meant I had to create AND fund my account before I could play any game. What ticked me off further was the long time it took to load some games and how much the games randomly froze.
Now let's talk about the multitude of bad player reviews BetRivers Casino has. I mean, a 1.3 on TrustPilot?[1] Terrible! Surprisingly, I found the bonuses fair, and I didn't have any issues with my withdrawals. That's not saying much, though, considering that a lot of the poor reviews were about the slow withdrawals.
What's Covered In This Review:
Player Beware: Complaints of Account Freezing, Withdrawal Difficulties, and Gameplay Interruptions
Last Updated: Thurs. Aug 14, 2025
While doing my research on this site, I noticed that if there's one thing BetRivers Casino Ontario has no shortage of, it is complaints from users. From Pissed Consumer to Reddit, TrustPilot, and Better Business Bureau, aggrieved users are seemingly always complaining about their withdrawals (and in some cases deposits too!) being withheld[2][3][4].
To make matters worse, customer support allegedly proves unhelpful in these cases, either going around in circles or flat-out refusing to budge[5]. Talk about aggravating.
Another complaint a lot of players have is of the games freezing and logging them out, sometimes in the middle of a win. I experienced a bit of this myself while playing as some of the games lagged or closed unexpectedly.
BetRivers Ontario Bonuses
I wish I could tell you all about BetRivers Casino bonuses, but thanks to Ontario's rules (and AGCO keeping sites like ours on a tight leash), I'm legally not allowed to get into the details. What I can say is that, just like every other legit Ontario casino, it offers good bonuses. Curious? You'll have to check it out for yourself.
Games and Software - I Enjoyed The Games But Could Use More Variety
You probably read the title of this section and thought, "More variety? What are you talking about? You said the site has 3,162 games!" Here's what I mean: Truly, there are a lot of games to choose from at BetRivers Ontario, and I appreciate that. But these games all come from Octoplay or Pragmatic Play with some BetRivers exclusive titles also included, and that's it. I couldn't find a bunch of my favourite slots like Mega Moolah, simply because these two developers didn't make them.
The lobby layout is not much to write home about. Although the games are divided into sections like Slots, Tables, Live Dealer, and Hot, I expect a casino with over 3000 games to do more in terms of subcategories. For example, all the slots are grouped together, so finding progressive titles or the Bonus Buy variants is quite difficult. Your only option is to use the search tool, but this only works if you already know the name of the game you're looking for.
BetRivers Casino Ontario offers 337+ live games, so that's a positive. The live games span different genres from common table games to specialty games and live shows like Monopoly, Balloon Race, and Crazy Time.
Payment Methods - Good Range of Payment Options
BetRivers offers 8 payment methods, including Visa, Discover, MasterCard, American Express, Trustly, PayPal, Interac, and Wire Transfer. The minimum deposit amount is C$10, which I think is fair. The payment options are the same for withdrawals, and the minimum amount you can withdraw is also C$10. This is pretty good and lines up with a lot of the top Ontario online casinos I've reviewed in 2025.
The casino owns a proprietary system called RushPay that enables it to auto-approve about 80% of withdrawals regardless of a player's loyalty level. Withdrawals not approved by RushPay are typically processed manually within 24 - 72 hours, but it can take up to 5 business days for the funds to reach your account, especially with Interac and Wire Transfer. The maximum monthly withdrawal amount is C$20,000.
Customer Support - Slow Responses And Unhelpful Support Agents
If you need help with anything at BetRivers Ontario, your first stop should be the Help Center. Click the "Help Center" button at the top of the homepage, and you will be directed to a new screen that provides solutions to a lot of problems you may encounter on the platform.
The "Support Chat" button is right beside the Help Center's, and it first connects you to a bot that can handle a few inquiries. If you need further assistance, you can transfer to a live agent to speak to a real person. There is also email (onsupport@betrivers.ca) and telephone support (1(800) 604-9756), painting the picture of a robust customer support system. However, the reality tells a different story as there are numerous player reviews lamenting about how unhelpful and slow the customer support is.
Licensing, Security, Responsible Gambling - AGCO License With Comprehensive RG Page
We do not joke about licensing and security around here, and neither should you. BetRivers Ontario obtained a licence from the AGCO in 2022 under the licence number OPIG1233054. The platform uses industry-standard encryption technology to protect player information and guarantee confidentiality. You can also check out some tips on how to keep your account secure on the Privacy Policy page.
BetRivers has a dedicated Responsible Gaming page with all the tools you need to stay in control. The page shares details on how to identify problem gambling with links to support organizations like ConnexOntario, Gamblers Anonymous Toronto, Gamtalk, Credit Canada, and Credit Counseling Canada. BetRivers Casino Ontario also lets you set limits on your deposits, spending, and gaming time.
Mobile Apps - Easy Download, Smooth Gaming Experience
If you love playing casino games on the go, you'll be pleased to learn that BetRivers has mobile casinos apps for Ontario players that you can download for iOS and Android devices.
The app is available for download on the App Store and Google Play Store. It looks very similar to the desktop site, except the layout fits the smaller screens of mobile devices, so you quickly access all its features without the navigation feeling clunky.
FAQs
-
Can I play free slots in demo mode?
No, BetRivers Ontario does not offer demo mode on its games. So you need to register and deposit some cash before you can play slots. -
What's the minimum deposit accepted at this online casino.
The minimum deposit accepted at BetRivers is C$10. -
What's the legal gambling age in Ontario?
The legal gambling age at online casinos in Ontario is 19 years. -
Does BetRivers Casino Ontario accept PayPal?
Yes, PayPal is one of the available payment options at BetRivers. It is also the fastest way to cashout your winnings on the platform. -
Is it really possible to win money from casinos that operate online in Ontario?
Yes, it is possible to win money from Ontario online casinos. Sites like BetRivers offer real money games, and players can withdraw their winnings into their bank or e-wallet accounts.
Final Verdict - Underwhelming Casino With Few Positives
BetRivers Ontario did not impress me at all. Sure, the site has 3000+ games, decent bonuses, multiple support channels, and up to 8 payment methods. However, the games are known to take a long time to load or randomly freeze. There's also no demo mode for players to test out titles. On top of that, several players have reported unreliable customer support and delayed withdrawals, with some even claiming their withdrawals were blocked altogether.
While BetRivers has its positives, these issues make it hard to recommend, especially when there are way better options online.
Sources
- Betrivers Reviews | Read Customer Service Reviews of betrivers.com - trustpilot.com
- Betrivers Reviews and Complaints | betrivers.com @ PissedConsumer Page 5 - pissedconsumer.com
- Bet Rivers stole my deposit and winnings - help! : r/gambling - reddit.com
- Betrivers.com | BBB Complaints | Better Business Bureau - bbb.org
- DON'T PLAY BET RIVERS THEY BLOCK YOUR WITHDRAWS : r/betrivers - reddit.com
