Bet365 Casino Ontario - An iGaming Giant With 6,000+ Employees Worldwide
Verdict: PLAY WITH CAUTION Player Beware ConnexOntario 19+ Only
In operation since 2000, Bet365 (original site of Bet365 Ontario) employs no fewer than 6,000 people worldwide.
The company was established by Denise Coates. It is the main sponsor of soccer club Stoke City FC since May 2023.
With more than 80 million customers in 200 countries, Bet365 Casino Ontario is unquestionably one of the world's largest iGaming operators. Its main marketing argument for attracting such an impressive audience? Its annual coverage of 1.2+ million sporting events, topped by some 600,000 live streams.
The brand's clear success accounted for sales of £1.73 billion (C$3.19 billion) in 2016[1]. This success may conceal the bad faith of the operator, which seems to be sacrificing players' well-being for its own interests.
In April 2024, the company was fined £582,120 (C$1,074,372) by the UK Gambling Commission. This was for its lax approach to anti-money laundering and protection of vulnerable players[2][3].
Our Verdict:
Bet365 Ontario operates with a license obtained from the Alcohol and Gaming Commission of Ontario under number OPIG1232411. Despite its license, the operator is facing a number of scandals that cast doubt on its transparency. The poor rating of 1.3/5 resulting from the 5,574 reviews posted on Trustpilot is another negative point that suggests you need to be careful with this site[4].
Read our full analysis to learn all about Bet365.
What's Covered In This Review:
Player Beware:Fines, Poor Support, App Glitches
Last Updated: Sat. Jul. 19, 2025
While Bet365 Ontario may be operating within the regulations of the AGCO, players should still be aware of the fact that fines have been issued against this operator. These relate to a rather lax approach to anti-money laundering in the UK where sister brand Bet365 Bingo was fined in relation to socially responsible causes in March of 2022. An Early Risk Detection System was not effective and the KYC process wasn't effective in managing money laundering risks.
Poor customer support is also something to be aware of with many reviews on Trustpilot complaining about unprofessional support agents and not getting the help they required. One reviewer complained of having to wait 10 minutes for live chat.
The mobile app gets frequent bad reviews also with many stating that it's the worst app they've every used, stating glitches and freezing as well as it not loading. One reviewer also complained that the app wouldn't allow them to use the bonus. These are all things to be aware of it you are considering playing here.
Bet365 Ontario Licensing & Security - A Legal, But Somewhat Dubious Casino
Bet365 Ontario is licensed by the Alcohol and Gaming Commission of Ontario and iGaming Ontario, with license number OPIG1232411. It is operated under the control of Hillside (International Sports) ENC.
The casino also employs Thawte SSL encryption certificates to secure players' confidential data and banking information. Further, it has a "Know Your Customer" verification program that is supposed to enable it to protect underage players and combat fraud.
Except that the last security provision seems not to be put into practice. At least, if the £582k (C$1,074,372) fine imposed on the operator in the UK in 2024 for its lax anti-money laundering and underage player protection is anything to go by.
1370+ Games From 43 Suppliers - A Satisfactory Game Library
Bet365 Casino Ontario's game library is equipped with some 43 software providers, including Playtech, Hacksaw, NetEnt, Pragmatic Play and Play'n Go. Together, they provide a library of more than 1,370 games, most of which are slots (1,091 titles).
Our team has counted 31 progressive jackpot games, which represents an interesting selection for those attracted to the biggest jackpots. With 50 table games including baccarat, craps and blackjack variants, players attracted by this type of titles should not be bored.
We only found 10 arcade games and one roulette variant (that's pretty limited). The brand makes up for this with a Live section, offering access to 116 live games, including numerous roulette tables. The exclusive Bet365 Boost Roulette title is particularly appealing for its minimum stake of just $1, ideal for those on a tight budget.
Payment Methods - Low Min Deposits and Withdrawals
On this site, players can choose from more than 6 payment methods to make their transactions. They include credit cards (Mastercard and Visa), PayPal e-wallet and Apple Pay mobile payment service. It is also possible to operate with the Paysafecard prepaid card, as well as from local InstaDebit and Interac services, which are adapted to Canadian realities.
Bet365 Casino Ontario is designed to be accessible to players of all levels. In fact, the minimum deposit and minimum withdrawal is just $10, whereas this limit is much higher at some casinos.
Withdrawals are processed between 1 and 5 working days, depending on the payment method. This timeframe is somewhat long, but fortunately, Interac offers an alternative to long waits, as withdrawals with this method take less than 24 hours. Another positive point is that there are no transaction fees.
Bet365 Ontario Bonus
Every week, Bet365 Ontario offers its users a range of bonus offers. To find out more you have to visit the casino website. (We are bound by the laws of the Alcohol and Gaming Commission of Ontario, which prohibits us from promoting casino bonuses on our site).
Customer Support - Unqualified Agents, Long Wait Times
The customer support service is open 24/7. You can join the agents via email, live chat or social media. The phone option is not available, unfortunately. Support seems to be shoddy, as at least 3 players complain on Trustpilot that the agents are unprofessional.
The good news is that players don't necessarily need to contact customer service to get answers to some questions. There's a help center that has already resolved a number of concerns relating to account opening, deposits, withdrawals and so on. This seems to us to be a good alternative to direct assistance.
Responsible Gaming - A Policy Just for Show?
Bet365 Ontario features responsible gambling tools that include deposit limits and loss limits. Self-Exclusion, another modern responsible gaming tool that allows to voluntarily stop gambling for a given period is also provided. Responsible gambling tools are mandatory for Ontario online casinos.
Despite these preventive tools, which at first glance seem to reflect the operator's concern to guarantee responsible gambling, the reality is nothing of the sort. In addition to the fine imposed by the UK, the operator has faced other similar sanctions which have tarnished its reputation for responsible gaming.
In 2 months, they have been found guilty of 2 offenses, according to the regulators of the US state of New Jersey. The company was sanctioned by the state to pay $33,000 ($45,210 CAD) for organizing events and then unfairly canceling them. These scandals suggest that the operator's responsible gaming policy is just for show, and does little to protect vulnerable players.
Final Opinion - A Multi-Service Site, But Be Wary
Bet365 Ontario makes a good attempt to comply with iGaming industry standards, with a license, a varied selection of games and secured payment methods. Its game library isn't the biggest on the market, but it's enough to satisfy Ontario's players. The availability of an on-site sportsbook is a definite plus for players wishing to try out sports betting as well.
On the other hand, the brand's reputation is dubious in the face of numerous recorded financial scandals and negative player feedback. Players complain of poor customer support, blocked accounts, delayed payouts and outright unpaid winnings. So be cautious if you're still considering playing on this site.
Sources
- bet365 Stats | Latest Statistics on bet365 July 2025 - britishracecourses.org
- Bet365. £582,120 fine for failure to apply AML and to protect vulnerable customers. | Comsure, Jersey - comsuregroup.com
- Bet365 sanctioned for £582,120 by Gambling Commission - igamingbusiness.com
- bet365 Reviews | Read Customer Service Reviews of www.bet365.com - trustpilot.com
