Amazon Slots Ontario: Poor Customer Support, Live Dealers Lacking
Verdict: PLAY WITH CAUTION Player Beware ConnexOntario 19+ Only
Amazon Slots Ontario was launched in September 2023, and Six Gaming Limited is the operator behind its success. The casino is regulated by the Alcohol and Gaming Commission of Ontario and holds a gaming license from iGaming Ontario. However, there have been complaints from various players. Certain players complained about slow withdrawals and account verification delays.
We searched players' reviews on TrustPilot only to come across tons of negative reviews. Some players say they could not withdraw their winnings, while others were heavily charged for cashouts.
What's more, the site has over 1000 games from top software providers like Games Global and Pragmatic Play, with slots being its main focus. However, players can also enjoy a few table games and jackpot games. Unfortunately, this casino offers a small number of live dealer games, which may not suit high-stakes players who prefer gaming at sites with a huge variety of such games.
Amazon Slots Ontario offers a few banking options, which the site says are safe and secure. But honestly, the casino could offer more payment options to ensure players have a dozen or so banking alternatives to choose from.
Unfortunately, the casino lacks a mobile app, but players can use its mobile version.
Its customer support is a bit unreliable...its live chat is exclusive to members and only available for half a day. We could only get quick answers through email or Facebook. Notably, the FAQ section is also too shallow, meaning players can't rely on it to solve technical issues.
Our Verdict:
Amazon Slots Ontario is a legitimate casino. However, it could get better if it launches a mobile app for iOS and Android devices. Also, the casino needs to work on increasing the number of live casino games to ensure gamers have a variety. The large volume of complaints is a concern and something you should be aware of.
What's Covered In This Review:
Player Beware: Withdrawal Delays And Inactivity Fines
Last Updated: Thurs. Jul. 17, 2025
Although this casino has good games, customer support, and security, players have so far reported multiple issues. The site claims cashouts are processed within 48 hours, but Ontario players have reported withdrawals pending for up to 14 days[1].
Instead of resolving the cashout issue, the support team advises the player to cancel the withdrawal without giving clear reasons. In addition, each cashout from this site incurs a fixed C$2.50 transaction fee that cannot be waived, therefore reducing all withdrawal amounts.
Ontario players have also reported high wagering requirements. If players fail to use their accounts for 12 months, the site charges a C$10 inactivity fee, which will continue until the balance is fully depleted. The casino has also faced criticism for withholding bonuses and their winnings if it detects multiple accounts or when they're not utilized within six months.
Licensing & Security - AGCO License and SSL Encryption
Amazon Slots casino holds a gambling license (no. OPIG1229310) from iGaming Ontario and is also regulated by the Alcohol and Gaming Commission of Ontario. The site's license expired in May this year, but it is assumed to remain valid until May 3, 2026.
Even though the casino has a valid license and claims to adhere to all gambling regulations, Ontario players have raised multiple complaints, as shared in our player beware section.
On security matters, the casino uses SSL encryption to protect user data. It also advises players to consider using strong passwords to protect their accounts. On top of that, the site requires all players to complete its Know-Your-Customer (KYC) to verify their identity.
Lastly, the casino's games are certified by eCOGRA to make sure players enjoy fair gaming.
Games and Software at Amazon Slots Ontario - 1000+ Games, 51 Live Dealer Tables
Six Gaming Limited has ensured that Amazon Slots Ontario Casino has over 1000 games from which players can choose. The operator has partnered with less than 10 software providers, Games Global, Playtech, Pragmatic Play, and Play'n GO, which explains the relatively small games library.
Remember, most online casinos in Ontario have over 2,000 games, meaning this casino's game library needs a boost. Even though this number seems low, players can still find online slots and table games that suit their budget. Sadly, the casino does not reveal the number of progressive jackpots it offers.
Players seeking a more thrilling gaming experience can enjoy the 51 live dealer games available on the site (this is low compared to other sites). These games are often seen as more interactive than slots or table games because they involve live croupiers, live chat, and higher stakes, which can also lead to bigger wins.
Payment Methods - Few Options and Delayed Cashouts
While playing games at Amazon Slots Casino, players can use any of the following payment options: Visa, Mastercard, Skrill, Bank Transfers, Neteller, and Paysafecard. Notably, players shouldn't worry about security since the site uses advanced SSL encryption to protect all transactions.
On this site, minimum deposits and withdrawals are C$10. Unfortunately, the site does not specify the maximum amount players can withdraw, but there is a C$2.50 withdrawal fee. The casino claims that withdrawals are processed within 48 hours or up to 72 hours.
However, there have been complaints from multiple players saying cashouts may be reversed if they fail to submit KYC documents within 7 days. After the 7 days, players are asked to re-verify their account, which could lead to further delays.
Amazon Slots Ontario Bonus
Amazon Slots Ontario has bonuses for its players; however, players should visit the casino website for more information. (NB: The Alcohol & Gambling Commission of Ontario prohibits the advertising of bonuses and promotions on platforms like ours.)
Customer Support - Several Negative Reviews
Amazon Slots Ontario advises players to seek help through email (at support@thesixgaming.ca) or live chat, which is available 24/7. However, the live chat is available only to registered members. Notably, a kinda lazy bot runs the live chat, making it unreliable, especially for complex issues.
Player reviews on Reddit and Resolver show the site doesn't respond to complaints, and when it does, it only issues a form-letter response without further follow-up. AskGamblers reviews also stated that the site has bad customer service[2].
Responsible Gambling at Amazon Slots Ontario - Set Limits With RG Tools
Players who wish to control their gambling can use the site's responsible gambling tools, such as loss limits, time limits, and self-exclusion. For example, a player can decide to 'Take a Break' from playing or set time limits of 4 or 8 hours per day using the responsible gambling tools on the site.
All players who wish to seek professional help can reach out to responsible gambling sites in Ontario, which include the Centre for Addiction and Mental Health, ConnexOntario, Ontario Problem Gambling Helpline, and Gamblers Anonymous.
Final Opinion - Slots & Live Games, But Cashout Delays, Verification Hurdles
Players seeking to enjoy casino games find Amazon Slots Ontario worth joining. However, players should expect about 1000 games, unresponsive customer service, and high wagering requirements. The casino does not offer a mobile app for playing games on the go. However, they can also use the casino's mobile version, which may not be reliable.
Besides withdrawal delays[3], players should also expect charges on all cashouts. Additionally, players should use the funds in their casino accounts to avoid the C$10 dormancy fees, which the site applies after 12 months of inactivity.
Sources
- AMAZONSLOTS[dot]COM should I be worried?? - Casinomeister Forum - casinomeister.com
- Amazon Slots Casino - Bad customer service & delayed payment - Complaint Unsolved - AskGamblers - askgamblers.com
- Amazon Slots Casino - Casino Disregarding Withdrawal Attempts - Complaint Unsolved - AskGamblers - askgamblers.com
