Bet99 Ontario - Diverse Casino With Problematic Withdrawals
Verdict: PLAY WITH CAUTION Player Beware ConnexOntario 19+ Only
Bet99 Ontario started offering its services to residential players in September 2022, but the platform was established in 2019. It features progressive jackpot games, and Ontario residents can use local payment methods to deposit and withdraw.
This gambling site caught my attention, which is why I wanted to test its services. You can find out more in my review, starting with some basic information.
What You Need to Know:
- Licensed and regulated by iGaming Ontario and AGCO
- Over 2,000 games
- Interac is accepted
- Low minimum deposit and withdrawal limits (CA$20)
What I liked: The library was diverse, and there are apps for Android and iOS.
What I didn't like: The games didn't have demo versions, and the table games section also had live dealer variants.
My rating: 3.5/5
My Experience - Decent Game Selection, But Web Design Isn't User-Friendly
One of the things I liked most about Bet99 Casino Ontario was the game library. There are quite a lot of games to choose from (2,000+), but demo mode isn't available.
The web design isn't the best. Menus are difficult to find. Slots don't have a specific category. The live chat button is hard to find (it took me ages to talk to the support team). The table games section was also a bit confusing. I was hoping to find standard table variants, but this section also included live games. I always say that it's unnecessary to put both types in one category, especially if the casino features two sections (one for table games and one for live games).
What's covered in this review:
Player Beware: Cancelled Bets & Payout Complications
Last Updated: Fri. Jul. 25, 2025
An important part of every review I write is to search the Internet for player experiences and potential law breaches of casinos. Bet99 doesn't have any specific breaches, but I came across a few player complaints that you should be aware of.
I checked out Reddit and found that several players complained that Bet99 Casino Ontario froze their accounts[1] and withheld their funds for several days without any explanation. A few complaints were pointed towards the sportsbook section where certain bets were cancelled and irregularities cited.
Players also complained that the verification process can take several days and is the complete opposite of effective. The verification team at Bet99 may require multiple document uploads and in doing so, it prolongs withdrawals.
Bonuses and Promotions - Are Available at Bet99 Casino Ontario
Bet99 Ontario offers bonuses and promotions for registered players. However, AGCO regulations state that I can't share any specific details about them. As such, you need to visit the casino's website and go to the bonuses page to get the specifics.
Games and Software - Decent Diversity But No Free Play
While testing the game library of Bet99 Casino, I was pleased with the fact that there's decent diversity. There are over 2,000 games created by a few reputable providers. Microgaming, Play'n GO, Pragmatic Play and Playson are a few that deserve a mention.
As entertaining as they sound, I wasn't quite a fan of the fact that Bet99 doesn't support demo gaming. I've always considered demo games a great option for Ontario players who want to try games before playing for real money.
I was a bit overwhelmed with the slots. There's a lot of them but no specific category.
Bet99 features the following categories: jackpots, progressive jackpots, table games, instant win games and live casino games. Two additional filters are available (Megaways and Drops & Wins).
I played a few games and my top choices are Poseidon Ancient Fortunes Megaways, Sugar Rush 1000, Blackjack Neo and Bet99 FlyX.
Payment Methods - Canadians Friendly, But Limited Options
If you're looking to make a deposit or withdrawal at Bet99 Ontario, you'll have access to payment methods that are pretty much standard at online casinos in Ontario - Interac, INSTADEBIT, Visa, Mastercard, bank transfers and PayPal. The minimum deposit and withdrawal limits are $20.
After signing up at Bet99, I had to fully verify my account and email to gain access to the payments section. Even though the process takes a few extra minutes, I liked the fact that Bet99 implemented it. Verification before making a deposit is a good way to prevent minors or problem gamblers from playing for real money.
Every deposit at Bet99 Casino Ontario is instant, while withdrawals have a processing period of around 7 business days. I looked through the terms and conditions section, but couldn't find anything about maximum withdrawal limits.
Customer Support at Bet99 - I Was Confused With Live Chat
While reviewing Bet99, I wanted to test the customer support to check whether it's responsive and how good it is. I clicked the "Contact Us" button in the footer and all I saw was the email.
I sent an email and I received a response the next day, but here's where I got a bit confused. The page states that Ontario players can choose whether they want to reach out to support via email or live chat. Live chat wasn't even available. I searched for about 10 minutes before I found it.
The top right menu has a few categories. Live chat is among them. It would be better if this stood out and players didn't have to waste time searching for it.
Bet99 Ontario does have a help centre page where you'll find answers to commonly questions about accounts, payments, verification, responsible gaming and more.
Licensing, Security and Responsible Gambling - Bet99 Checks Out On All Fronts
I can confirm that Bet99 Ontario holds a licence from iGaming Ontario and its operations are regulated by AGCO. It's able to protect all Ontario players and their data by using SSL encryption software.
When you start the registration process, the casino requires you to set your deposit and loss limits. Deposit, gaming and loss limits can be set on a daily, weekly or monthly basis. Time-out periods and self-exclusion are also featured.
If you want to enrol in the self-exclusion program, you can choose between 6 months, one or two years, five years or permanently. The responsible gambling page offers contact information to local responsible gaming agencies like ConnexOntario and the Responsible Gambling Council.
Bet99 on Mobile - Dedicated Apps for iOS and Android
Bet99 Casino Ontario has a dedicated app for both Android and iOS devices. It's free to download, and you can find it on the App Store or Google Play Store. The iOS app has over 880 reviews and an average rating of 4.3, which is pretty decent.
The Google Play Store app is a bit less reputable in terms of its rating. It has an average rating of 3.5 out of 190+ reviews. To download it, you need an Android 6 or higher.
FAQS
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Can I claim a Bet99 no deposit bonus when I sign up for an account?
AGCO regulations prevent third parties from talking specifics about bonuses. Hence, you need to visit the promotions page at Bet99 to see if you can claim a no deposit bonus after registering. -
Can I play free slots in demo mode?
Bet99 doesn't support demo mode. If you want to access any of its featured slot games, you need to deposit money and play them for real cash. -
Do I need to pay taxes on my gambling winnings?
You're not required to pay taxes on your winnings from online casinos in Ontario. -
How often are free spins bonus codes offered?
According to AGCO rules, I can't mention any specifics regarding bonuses, including free spins. You must access Bet99's official website to see how often free spins bonus codes are offered. -
Is the Bet99 Ontario legit?
Bet99 is a legitimate online casino. It holds a licence from iGaming Ontario. Ontario players should be aware of the fact that there are quite a few concerns among players regarding payouts and withdrawals.
Final Verdict - Legitimate Operator But Suspicious With Withdrawals
Bet99 Ontario has all the required credentials in terms of security and legitimacy, but I'd like to point out the fact that the casino has quite a few complaints regarding payouts. Players have had trouble with verification and some even had their accounts frozen without any reason.
Even with my rating of 3.5/5, you should proceed with caution. My advice is to register, but don't let your cash balance be too high.
Sources
- Experience with bet99? : r/sportsbook - reddit.com
