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Jackpot City

Jackpot City Casino Review

Does not accept players from United States

Since 1998, Jackpot City has been offering a great selection of casino games to players in Canada, New Zealand, and worldwide and the site is licensed and regulated to ensure a safe and secure experience with each and every visit. It is a popular and trusted online casino that offers a great welcome bonus and ongoing promotions for new and existing players. With our 2024 review, new players can learn how to get started with free spins bonuses and collect fast payouts to keep winnings from Mircogaming casino games on the mobile and desktop software. Get ready to engage in one of the best real money online casinos in the world at JackpotCity.

Sign-Up Offer 100% Match Bonus Up to $1600
Pros and Cons
  • Best of Online Gaming Award winner
  • Mega Moolah Jackpot Available
  • Super-fast cashouts
  • eCOGRA Certified
  • High signup bonus wagering requirements
  • High # of country restrictions - No USA, UK, or Germany
  • Microgaming's best-known, Award-Winning casino now offers new Pragmatic Play slots and live dealers to boost it's impressive collection of hot online casino games.
  • Top10Casinos.com now offering an exclusive free spins no deposit bonus for new players using our special link below.
Top Software: Microgaming
Top Payment Methods:
Visa Mastercard Neteller
How we rated Jackpot City
  • Bonus (4.5)
  • Games (5)
  • Software (4)
  • Banking (5)
  • Fair Play (5)
  • Support (5)
  • Name: Jackpot City
  • Launched: 1998
  • Licenses: Malta
  • Live chat: No
  • Minimum Deposit: $10
  • Withdrawal: $50
  • Email: [email protected]
  • Payout Rate: 94.6%
  • Sofware(s): Microgaming
  • Payment Options: Visa Mastercard Neteller Paypal Skrill Interac Echeck Paysafecard Wire Transfer Instadebit Click2Pay ClickandBuy Ecopayz Entropay EZIPay Moneybookers Ukash Belifus DotPay
More Information on Jackpot City
Jackpot City website screenshot Jackpot City software screenshot Jackpot City cashier screenshot
Written by James Donnelly 25 minute read

This international casino site offers instant play access, which is perfect for players using a Mac. The site also supports mobile play and features an exciting live dealer casino that has amazing reviews. In our Jackpot City casino review, players will find out about new releases and the various types of gaming options that can be played and they will also discover the amazing promotions that can be enjoyed when they register a real money account. With free spins and other bonus codes, players at Casino JackpotCity will always have ways to boost their account balance so they can keep placing wagers on some of the hottest game titles anywhere online. While the casino does accept players from most locations, those that reside in the USA and the UK will not be able to create a real money account (if this affects you, head on over to our homepage to find some great alternatives). Read our review below to discover more about what this Canada and New Zealand-friendly casino has to offer.

Recognized for Excellence Awards and Seals of Approval
At Jackpot City, players will benefit from fair and tested games as the site is eCOGRA certified. It has also won the Best of Online Gaming award multiple times.
Top Paying Progressives World-famous Mega Moohlah
At Jackpot City Casino, players will be able to enjoy 21 games that feature progressive jackpots, with the most popular being Major Millions, King Cashalot and Mega Moolah.
Jackpot City Casino Bonus

Jackpot City Casino Sign Up Bonuses and Promotions Reviewed

Casinos bonuses are a marketing incentive and Jackpot City casinos offers a range of excellent offers for both new are regular players. Our 2024 review includes a look at all the bonuses including Canada and New Zealand no deposit and free spins offers as well as the special offer given to new players who sign up for a real money account.

JackpotCity $1,600 Welcome Package for New Players

When new players from Canada, New Zealand and other countries choose to engage in real money play at Jackpot City, they will be rewarded with a four-tier casino welcome bonus. Here, we review all the details of that offer. This bonus is only for those that have not held an account at the site in the past and it can be worth as much as $1,600 in free casino cash. While you will not find free spins attached, each of the four deposits that are made will receive a 100% match bonus and players from Canada and New Zealand just have to add a minimum of $10 and a 70x wagering requirement is in place and must be met before withdrawing any bonus winnings. There is no maximum cashout limit on your winnings.

  • First Deposit: 100% match bonus up to $400 with no code required.
  • Second Deposit: 100% match bonus up to $400 with no code required.
  • Third Deposit: 100% match bonus up to $400 with no code required.
  • Fourth Deposit: 100% match bonus up to $400 with no code required.

All Microgaming slots count towards 100x of the WR, except re-spins slots which count towards only 10% and progressive jackpots like Mega Moolah that are not valid to play with the Jackpot City signup bonus. Netent slots count towards 50% of the WR and all roulette, blackjack and video poker game count towards 8%, except Classic Blackjack, All Aces and Jacks or Better Video Poker that only count towards 2%. Basically, its recommended to play non-progressive Microgaming slots BEFORE playing other games with the Jackpot City Casino sign-up bonus.

Ongoing Promotions for Existing Players at Jackpot City

We have done a complete review of all available promotions and found the site to offer a number of daily, weekly and monthly deals. Players who are loyal to the site can collect free cash, free spins, deposit bonuses and even have the chance to win prizes and gadgets. The casino also has an incredible loyalty program that can offer free spins and cash as players collect points earned by playing different titles at the site. As soon as you join the JackpotCity casino you are rewarded with 2,500 loyalty points which puts you at bronze-level on the VIP program and you earn 1 loyalty point for every $1 you wager on the site. You can use your loyalty points at Jackpot City's sister sites Spin Palace, Ruby Fortune, and Mummy's Gold.

All Bonuses for New and Existing Players

Our review didn't find a JackpotCity no deposit bonus, but we did find plenty of other great offers including. If free spins are your thing you can claim the special $1 free spins sign up bonus. It is worth noting that you can't access this bonus from the Jackpot City website. To get this offer you need to use the link on our Jackpot City $1 bonus page.

Bonus FAQs

  • Are the wagering requirements fair? Our review did look closely at the wagering requirements attached to the Jackpot City sign up bonus and we felt there were a little high when compared to other sites. The standard tends to be 35x but this is often based on the bonus and deposit amount, whereas for JackpotCity the playthrough is only on the bonus. When you weigh it up this way it works out the same. The terms are clearly stated and we do feel that they are fair.
  • Is it worth claiming the JackpotCity welcome bonus? Yes it is and we especially recommend the $1 free spins offer as this allows you to play slots and win real money with minimum risk. On top of that, you also get to claim the $1,600 welcome package on your next deposits too.

JackpotCity Bonus Opinion & Rating

The bonuses and promotions offered at Jackpot City online casino are excellent and there's plenty to choose from. Our reviewers were disappointed with the high wagering requirements associated with the welcome bonuses, but the good thing is that the wagering is only on the bonus and not your deposit. There are plenty of offers for players to choose from including the $1 deposit free spins as well as daily, weekly and monthly promotions. As well as this, players earn loyalty points for all the games they play. We give the bonuses a rating of 4.5/5.

4.5 / 5
Jackpot City Casino Terms

Terms and Conditions

Every operating online casino has terms and conditions that are to be followed by all players and at Jackpot City, there are key things that players need to know. We have taken time to review some of the major terms that will apply when an account is created and players are urged to review and read through the complete terms and conditions section before they start placing any real money wagers at the site.

  • Wagering Requirements: Bonus amounts are subject to a minimum wagering requirement of at least 50 times ("Play-Through Requirement") before it can be transferred from your Bonus Balance to your Cash Balance. All bonuses at Jackpot City Casino will have specific wagering requirements. For free spin and no deposit bonuses, the requirement remains 70x. Before withdrawing any bonus funds, these stated requirements must be met. Players will forfeit any bonus winnings or the remainder of any bonus if they negate to meet stated requirements. All wagering requirements are met by placing bets on supported casino games using funds that have been deposited to the account.
  • Account Closure: The Casino reserves the right to cancel the Your account for any reason whatsoever at any time without notice to You. Players are not allowed to have more than a single active account and the name on that account must match the credit card used for deposits. A review of an account will be performed randomly. Player accounts can be terminated for any breach of terms and conditions or if players allow someone else to play on their casino account. If players reside in a restricted jurisdiction such as the US or UK, the account will immediately be terminated. Terminated and closed accounts will lose access to all areas of the site.
  • Withdrawals: The Casino reserves the right to ask You for verification documents upon deposits made via credit or debit card and/or prior to executing a withdrawal. All initial withdrawals must go through a verification process where they are reviewed by the site. This can extend the time of processing. Withdrawals are limited to 5x the amount of lifetime deposits and can only withdraw $4000 per week. UK players cannot play for real money and will not be able to generate payouts or withdraw from the site.
Jackpot City Casino Games

Jackpot City Casino - 630+ Games from Games Global & Pragmatic Play

Our 2024 review of Casino JackpotCity shows that all of the supported titles are powered by Games Global (formerly Microgaming), one of the leading software companies in the gambling industry. With Games Global, players can enjoy a wide range of slots, table and card games and other titles and there are always great betting options that are supported. The casino offers instant-play access, software download and a mobile casino app. you will find the best slots offered here along with other titles that have earned great reviews from current players. You can even play free slots without deposit thanks to the fun play option.

Players will find over 630 top casino options including more than 450 slots and 100's of mobile slots. Jackpot City casino even offers country specific titles such as Australian pokies. There are over 70 different table games including a huge collection of blackjack titles. Our review also found baccarat, poker, roulette, scratch cards, keno, and more. The latest titles and the ones you play most often are saved in the casino lobby making them easy to access on both mobile and desktop.

Featured Games Global Slots

Games Global (previosuly Microgaming) is one of the world's leading and most well-known casino software provider. It is the power behind JackpotCity casino and one of the most awarded software developers. Over the years they have won numerous EGR Awards and their constant innovation and high quality software makes them stand out in the gambling industry. The company ensures the best safety measures and all their casinos are safe and secure. Games Global's slots are popular with players around the world and Jackpot City offers the best of these as well as all the latest releases. You'll find 3 reel classics, 5 reel video slots, branded titles, and progressive jackpots. The slots are packed full of bonus features for even bigger wins and more entertainment. These include free spins, multipliers, scatters, wilds, and bonus games. Our review noted that Jackpot City casino has all the popular slots and below are our top 3 real money slots for 2024.

  • Mega Moolah Slot

    Mega Moolah Slot

    Mega Moolah is Games Global's flagship progressive jackpot, released in November 2006, and has created numerous millionaires over the years. It has 5 reels and 25 paylines and bets range from 0.25 up to 6.25. The maximum win is 75,000 coins but this goes up to 225,000 coins during the free spins bonus round where all wins come with a 3x multiplier. Mega Moolah is all about the progressive jackpots and there are four of them. The highest payout on record is €19.4 million which was won in April 2021. The progressive jackpot feature is random and can be triggered on any spin. Once it is activated, you get to spin the Progressive Jackpot Wheel where you can win the Mini, Minor, Major, or Mega Jackpot. The Mini seeds at $10. The Minor seeds at $100. The Major seeds at $10,000 and the Mega Jackpot seeds at $1 million.

  • Game of Thrones Slot

    Game of Thrones Slot

    The Game of Thrones slots sees players delve into the dark fantasy world created in the popular TV series and is one of the top casino slots at Jackpot City according to player feedback. This is a 5 reel, 15 payline slot or a 5 reel 243 ways to win slot. The betting ranges from 0.15 up to 37.50 on the 15 payline game and 0.30 up to 15 on the 243 ways to win version. Both games are medium variance. There are 4 free spins features based on the houses of Westeros. Each has its own characteristics with multipliers and stacked symbols. You can win up to 20,250x your bet per free spin. The RTP for the Game of Thrones slot is 95.03% for the 15 payline version and slightly higher at 95.07% for the 243 ways to win. The logo is the wild symbol and you can get in on all the action on mobile and desktop.

  • Immortal Romance Slot

    Immortal Romance Slot

    This is a 5 reel, 243 ways to win slot released in 2011 with a vampire theme. Betting limits range from 0.30 up to 30.00 and it is playable on mobile and desktop. There are a number of bonus feature including randomly triggering up to 5 wild reels in the base game. Free spins are given in the Chamber of Spins feature with up to 5x multipliers. There is also a Vampire Bats feature with 6x multipliers, and a Rolling Reels feature with up to 5x multipliers. You can win up to 12,150x your wager on each Troy free spin. This is a high variance slot with smaller frequent wins. The RTP is 96.86%. If vampires are your thing, you'll love this Microgaming slot available at Jackpot City casino.

All the Mega Moolah Progressive Jackpots

Progressive jackpots are a popular choice and at JackpotCity players can induldge in the complete Mega Moolah series. These mulit-million jackpot games have featured in the Guinness World Records for the biggest jackpots paid out on both desktop and mobile. There are 20 different Mega Moolah titles to try your hand at including the original title, Mega Moolah Isis, Atlantean Treasures, Absolootly Mad, Fortunium Gold, and more. There all offer 4 progressive jackpots; Mini, Minor, Major, and the Mega Jackpot that awards you the huge prize. The jackpot can be triggered randomly on any spin so you never know when you could win.

Most Popular Table and Card Games

Our review discovered some of the best blackjack and roulette games at Jackpot City with plenty of variations to choose from. There are free games offered that will allow players to preview titles and learn rules of new games or have practice time and once they start betting, they can enjoy many wagering options. Below are our top 3 table and card games to try your hand at.

  • Double Exposure Blackjack : In this game, both of the dealers card are dealt face up and the dealer wins on all ties. The house edge is higher than other variants, but it is a fun choice if you want to up the ante.
  • Roulette Royale : This European roulette game comes with a progressive jackpot that is offered as a side bet. Neighbor bets and autoplay are also included in the features. To win the progresive jackpot you have to hit the same number 5 times in a row.
  • Atlantic City Blackjack : This game uses 4-8 decks and has the option of a late surrender. The dealer also has to stand on a soft 17 which is often what makes this a popular option.

Live Dealer Games at Jackpot City

While the standard games that are found at online casinos are appealing, enjoyable and quite rewarding, there is nothing like playing a live dealer game. These games are simulcast live from a land casino or a casino studio and they are all played in real-time with other players and professional dealers. Live dealer titles are just like playing at a land casino and with some great games like blackjack, roulette and more, players will have one of the best online gambling experiences possible.

At Jackpot City Casino there is a great selection of live dealer games that are powered by Evolution Gaming. You can easily interact with the live dealers or chat with the other players around the table using the live chat function. The sound quality is excellent and everything is streamed in stunning HD to your desktop or mobile device. Here, we review the popular titles that can be enjoyed for real money and will provide players with endless action and the most exciting way to engage in gambling online. Get ready to start a live dealer experience and watch for special live dealer bonus codes to be offered.

  • Live Baccarat: Any player that appreciates the action and intense gameplay of Baccarat, the offering of Live Baccarat is a great choice. This casino offers a standard version of the game that is played with live dealers and with multiple camera views and many bet amounts supported, it is a game that can please any player. Bet start at just $1 per hand and players can place side bets for the chance to win extra payouts. This is the only live baccarat option we found during our review.
  • Live Blackjack: With the live blackjack tables that are supported at the site, players can enjoy a 7 seat live game of classic blackjack. Our review of betting options shows the game to support bets starting at $1 and there are great side bets and payouts that can be enjoyed. The live blackjack game also offers Bet Behind, so even those who do not have a seat at the table yet can still place wagers and win.
  • Live Roulette: At Jackpot City Casino, players will enjoy a great offering of live dealer roulette. These are European games for the most part and they offer a great array of betting options, starting at just $0.50.
  • Other Table Games: Unfortunately, the live dealer section at this casino only offers blackjack, roulette and baccarat. There are no other titles to enjoy when we performed this review and we also noted that these live casino games are not valid to play with the new player sign up bonus or any exclusive no deposit bonuses.

Games & Software FAQ

  • How many software providers does Jackpot City have? For RNG games such as slots, Games Global and Pragmatic Play are the only options for players. That's not a bad thing considering both of these are among the best in the industry and offer some of the most popular games in 2024. The Live dealer section is powered by industry leader Evolution Gaming. While the number of software providers may seem low compared to other sites with 50+ providers, we firmly believe that JackpotCity offers qualtiy over quantity, and sometimes that is better.
  • Can I play live slots? Live slots are still relatively new, but Pragmatic Play and Evolution offer a couple of options and yes, you can play them at Jackpot City. Titles include Sweet Bonanza Candyland, Crazy Time, and Extra Chilli Epic Spins.

Our Rating and Option on the JackpotCity Software and Games

Games Global (formerly Microgaming) is one of the world's leading software providers and they offer hundreds of choices which can be found at Jackpot City casino. They have also recently added Pragmatic Play games which has increased the number of slots and allowed for slots tournaments. Our reviewers were impressed with the range of games including the live dealer offering from Evolution Gaming. Everything is included for both mobile and desktop gaming. Our overall opinion is very good and players can expect several new game releases every month. We give this a rating of 5/5.

5 / 5
Other Online Casinos
Jackpot City Casino Mobile

Jackpot City Mobile Casino App

The mobile platform offered at Jackpot City is quite appealing and it is a no download option, so players using any device can access their account or sign up to take advantage of the welcome bonus we have reviewed. This mobile casino offers many of the same Microgaming games from the main online casino and players will also be able to engage in live dealer action. There is no need to download an app and everything is protected using SSL encryption technology.The mobile site is available in no download instant play in your browser and everything adapts seamlessly to suit the size of your screen. We reviewed the Jackpot City mobile casino on iPhone, iPad, and the Samsung Galaxy and Huawei Android devices with no issues.

If players have not completed the signup process, they can create an account through their mobile device and cash in on the four-tier welcome package. Players can then enjoy any of the promotions discussed earlier in our review. They will then gain access to all of the games that are presented as well as any bonus codes. The game selection is not a complete copy of the online site, but players will always find great slots, table and card games and much more, all of which have super reviews. Several of the big progressive jackpots are available to play on iOS and Android devices as are all the live dealer games. Just as with the main site, players from the UK and US are not accepted at Jackpot City mobile.

Feature Android iOS HTML5 Yes Yes Overall Navigation Excellent Excellent Games Navigation Easy Very easy Dedicated App Yes Yes

Compatibility FAQs

  • Does Jackpot City casino have a mobile app? Yes. The mobile app is designed to offer a seamless experience for both iOS and Android users. It offers easy navigation, access to all bonuses and promotions, customer support, and more for smartphone and tablet users.
  • Do I have to download the app to play on my smartphone? No. You can use the no download instant play platfrom to play on your iOS or Android smartphone or tablet. All you have to do is visit the casino using your browser and you have access the fully responsive mobile casino site.

Compatibility Opinion and Rating

With the option to play using the no download instant play platform in your mobile browser or download a dedicated app from the Apple or Google Play store, Jackpot City offers mobile players a lot of choice. All the games run smoothly and you have access to all the features whether using the app or the mobile site. As such, we give this a rating of 5/5.

Jackpot City Casino Banking

Available Banking Methods at Jackpot City

Once players go through the signup process, they will want to make a deposit to an account so they can claim any bonus codes we have reviewed and get started winning real money payouts. Without a reviewed no deposit bonus, players do have to fund an account to enjoy real money games. This site supports some of the most trusted payment methods in the industry and players will benefit from secure processing with each and every transaction that is conducted. All deposits and withdrawals are passed through encryption software for the best levels of player protection. Banking is quick and easy payment methods include Qiwi Wallet, Web Money, eKonto, Bank Wire Transfer, MasterCard, Visa, Neteller, PayPal, AstroPay Card, iDebit, Paysafecard, GiroPay, Interac, Skill, and Trustly. The payment methods offered will depend on your country of residence. This is a $10 minimum deposit casino so you deposit as little as 10 bucks and it will appear instantly in your account.

How to Deposit at Jackpot City

Deposits can instantly be made at Jackpot City Casino by visiting the casino cashier. Players can select from any of the supported options based on their location and can also choose from different supported currencies. There are no fees incurred when adding funds to the casino account and all transactions are posted immediately. The following methods can be used: ClickandBuy, EcoPayz, Maestro, MasterCard, Neteller, Paysafe Card, Postepay, Visa Debit, Visa Electron, instaDebit, Visa, Entropay, iDEAL, iDebit, PayPal, Interac, PayPal, Neteller, Sofortuberwaisung, POLi, Envoy, EZIPay, Lobanet, UseMyFunds, eChecks, QIWI, Skrill, Direct Bank Transfer, Instant Bank, and Citadel Direct. No deposit fees are charged for using any of these deposit methods.

    • Step 1 - Visit the Cashier: Log into your new JackpotCity account and visit the cashier section.
    • Step 2 - Choose Your Deposit Method: Select the payment method that you wish to use to make your deposit. The options given will vary depending on your country of residence.
    • Step 3 - Add Deposit Amount: Input the amount you wish to deposit into your account.
    • Step 4 - Complete the Details: Add any additional details required to use the specificed payment method and then confirm the deposit amount and details are correct.
    • Step 5 - Go the Games Lobby and Choose your Game: You deposit will automatically be added to your account and you can begin selecting the games you wish to play.

How to Withdraw

Withdrawals are securely conducted through the cashier and will all pass through a pending period of 24 to 48 hours. The casino will automatically use the same method used for deposit and if this is not an option, players can choose to use ACH, Check, ClickandBuy, MasterCard, Neteller, Pay Spark, PayPal, instaDebit, Visa, EcoPayz, EZIPay, eChecks, QIWI, Skrill, iDebit, iBanq orEasy EFT. The site will review and process withdrawal quickly. The fastest Ewallet withdrawals can take as little as 24 to 48 hours, credit and debit cards from 2 to 6 days, bank transfers from 3 to 7 days and checks from 14 to 21 days. The minimum withdrawal amount is $10.

    • Step 1 - Open the Banking Section: Visit the cashier section. It is important that all wagering requirements are cleared (if you've played with a bonus) before requesting a payout.
    • Step 2 - Choose Cashout Method: Select the payment method that you wish to use. You may be required to withdraw your winnings using the same method you previously used to deposit (unless this method is not available).
    • Step 3 - Add Amount: Input the amount you wish to withdrawl from your account.
    • Step 4 - Confirm: Confirm all the details are correct.
    • Step 5 - Wait for your Winnings: You withdrawal request will end the pending process. If it is your first cashout, you will be required to complete KYC checks, and this means that your payment will take a little longer to reach you.

E-wallets like PayPal, Neteller, and Skrill offer the Fastest Withdrawals

If you are looking for the fastest withdrawals, e-wallets are the best option at Jackpot City. PayPal is the preferred choice for players in Europe. For Canadians we recommend using Interac which is a trusted payment processor that works with your bank. Skrill and Neteller are two additional options for international players. E-wallet payments are processed within 48 hours (usually a lot sooner) once the pending process has been cleared. This site ranks high alongside casinos like Zodiac Casino and Playamo Casino which also offer a great range of safe and trusted payment methods.

Deposit and Withdrawal FAQs

  • Does Jackpot City casino required verification checks before approving withdrawals? Yes. You will be required to complete KYC checks before your first withdrawal request will be processed and approved. The documentation you will be required to submit including proof of address and a copy of a valid ID.
  • Is Interac available for deposits and withdrawals? Yes. Our Canadian readers will be delighted to know that Interac is available and can be used for both deposits and withdrawawls.

Jackpot City's Deposit & Withdrawal Rating

Our review of the banking process at Jackpot City casino was positive. The payment methods offered vary based on where you live, but there are numerous choices. There are no deposit or withdrawal fees added by the casino and a short pending time. At the time of this review, no cryptocurrency options were available. We give it a rating of 5/5.

5 / 5

How to Sign Up for an Account at Jackpot City in 2024

  • 1. Click on Sign Up: At the top of the screen you will see a large sign up button. Click on this and fill out the registration form.

  • 2. Enter Your Personal Details: You will be required to input your country of residence, create a username and password, add your email, mobile number, and your personal information. You will also be required to confirm that you are 18+ and that you agree to the terms and privacy policy. You will also have to tick the box to opt into the welcome bonus before you click the Register button at the bottom.

  • 3. Check Your Emails: You will need to activate your account. You will recieve an email notification and a link to activate your account. Click this and login.

  • 4. Have fun: Try out the game for free using the fun play option and when you're ready follow the steps to make a deposit and claim the Jackpot City welcome bonus.

Player Trust & Fair Play

Player protection is assured with the use of the latest 128-bit SSL encryption technology. This means that all player data, both personal and financial, is kept secure at Jackpot City casino and safe from potential hacks at all times.

Responsible Gambling Options for Players

Responsible gambling is taken very seriously and players are given a number of options to ensure they can get help should they need it. This includes the ability to set deposit limits to help place a limit on losses. There is also a player self-exclusion feature that can be set for a week or up to six months. During the self-exclusion period no bonus offers will be sent to you. There is a self-assessement test you can take to determine if you should seek help along with links to helpful agencies. Underage gambling is prohibited and all real money player must complete the verification process before they can request a withdrawal.

Who is the Licensing Authority?

Jackpot City takes great pride in offering a safe and secure environment for all who signup at the site. The casino and its mobile app are licensed and regulated by the Alderney Gambling Control Commission and it is also an eCOGRA certified casino. This means it meets or exceeds all industry standards and offers audited and fair games for every player.

JackpotCity Player Complaints and Resolutions

As part of our review, we searched different sites to see what players at Jackpotcity thought of the site and what it offers. In the table below you'll find details of the positive reviews and complaints that have been received.

Site Ranking on Site # of Positive Reviews # of Complaints Summary of Complaints Trust Pilot 1.2 36 526
  • long pending period on withdrawals
  • not winning at the site
AskGamblers 5.1 50 68 (12 resolved)
  • unpaid winnings
  • withdrawal taking too long
  • account closure

If you wish to make a complaint about JackpotCity you can do so by email the customer support team and placing the word 'Complaint' in your subject line.

Security & Fair Play FAQs

  • Is Jackpot City a trusted site in 2024? Yes. This operator is fully licensed and regulated by the Alderney Gambling Commission and has held this e-gaming license since December 2020. The site also uses the latest SSL encryption technology and is eCOGRA approved making it a very safe choice for players.
  • Can I trust the payouts on this site? Yes. JackpotCity is eCOGRA approved and this means you can publicly view the payout rates for all the games.

Trust & Fair Play Rating at Jackpot City

Trust and fair play scored high on our review. The site is eCOGRA approved, licensed by the AGCC, and uses the latest SSL encryption technology. There are responsible gambling features available for all players and underage gambling is prevented. As such, it is a safe and trusted brand for players in 2024. We give this a 5/5 rating.

5 / 5

Customer Support Reviewed

Those who have any questions or concerns can access the support team at any time. With our review, we found the site to offer live chat, email and phone support and the team of professional agents are very helpful with all matters that pertain to account management, mobile app installation, access and no deposit free spins bonus code redemption. Customer support is available in 11 languages so you can get help in your native language.

  • Live Chat: Available 24/7 once you are logged into your account.
  • Email: Available 24/7, [email protected].
  • Phone: Canada: 1-800-768-1946 (Toll-Free), International: 44-800-917-8547.

Customer Support FAQs

  • What's the fastest way to get help? Live chat is available 24/7 and is the fastest way to get help. You can also check the support centre questions and answers sections where you will find a lot of information.
  • Is the live chat AI or an actual person? We can confirm that during our review and testing of the customer support at JackpotCity, we spoke with an actual person using the live chat option. There was no chat bot used.

Overall Opinion and Rating on Jackpot City's Customer Support

During our review process we reached out to the customer support team at JackpotCity. We used the live chat feature and found Sarah to be very helpful and knowledgeable. The response time for the live chat was really quick and we recommend using this option if you wish to get personalized help with your queries. We found the support to be responsive and efficient and give it a score of 5/5.

Sister Sites

Jackpot City is owned and operated by Bayton Ltd and has a number of sister sites which we have also reviewed. These include Royal Vegas, Gaming Club, Cabaret Club, 7Sultans Casino, Lucky Nugget, Ruby Fortune, and Spin Casino. All offer excellent bonuses and promotions for both new and existing players and we recommend the amazing $1 minimum deposit deals found at a number of these sites.

Alderney Gambling Control Commission

The AGCC was founded in May 2000 and has been a leader in eGaming licenses ever since. They oversee online gambling activities and offer two different categories of license. In terms of reliability, this licensing body ensures its regulations are strict and they have partnerships and agreements with other regulatory authorities such as the Danish Gaming Authority.

Their mission is to ensure that all online gambling is conducted honestly and fairly and in compliance with good governance. They seek to ensure that all activity is monitored and that underage gambling is not permitted. There are 28 companies with Alderney licenses and this is approximately 200 gambling sites.

Our Verdict of Jackpot City

Our Overall Rating & Recommendation for Jackpot City in 2024

At this site, players will find hundreds of the best and most popular games from Games Global. Jackpot City is highly recommended for real money players, even though it does not accept those from the USA, UK or other big European countries. The signup process is fast and simple and the site presents an impressive $1600 welcome package along with our exclusive no deposit free spins bonus and other offers for existing players. New players are bound to have a positive experience and enjoy playing popular casino games.

Top Reasons for our Recommendation
  • Best of Online Gaming Award winner
  • Mega Moolah Jackpot Available
  • eCOGRA Approved
  • $1 Deposit Free Spins Bonus
Sign-Up Offer 100% Match Bonus + Up to $1600 Play Here
 James Donnelly
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James Donnelly - Content Writer

James has been a part of Top10Casinos.com for almost 4 years and in that time, he has written a large number of informative articles for our readers. James's keen sense of audience and unwavering dedication make him an invaluable asset for creating honest and informative casino and game reviews, articles and blog posts for our readers.

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