Winzter is another new online casino for 2024 and we completed a thorough review in November alongside reviews for Robocat Casino and Kinbet Casino.
Most Memorable Moments at Winzter Casino
Bonuses and Promotions at Winzter Casino: What to Expect?
Winzter Casino features a Promotions section we explored during our Winzter casino review to uncover the bonuses available to both new and returning players. A $3,000 welcome package and 3 weekly bonuses are the highlights on this online casino. We also noted mentions of tournaments and a VIP program. Are these available? We provide all the details in this section.
$3,000 Welcome Package for New Players
When you create a player account at this casino, you qualify for a $3,000 welcome package without any free spins bonus. This Winzter bonus begins with a 200% match bonus on your first deposit and is detailed below. We were disappointed that a Winzter no deposit bonus is not offered to new players and hope this is something that might be added at a later date.
- 1st deposit: 200% up to $500
- 2nd deposit: 100% up to $1,000
- 3rd deposit: 150% up to $1,500
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Key Terms and Conditions to Follow
This bonus from Winzter Casino is subject to terms and conditions you should know before claiming it. Here are the most important ones.
- Minimum deposit: $50
- No minimum bet
- Wagering requirements: 30x
- Validity period: 7 days
- Eligible games: Slots
- Maximum withdrawal: 10x the bonus amount awarded
Three (3) Promotions for Returning Players
New players aren't the only ones rewarded at this online casino. Returning members can benefit from 3 weekly bonuses outlined below. Unfortunately, slots enthusiasts won't find any Winzter free spins promos in the weekly offers, but again, we anticipate that these will be added.
Are Tournaments and Loyalty Programs Available?
In the Promotions section of the Wintzer online casino, we noticed a section dedicated to tournaments, prize draws, and loyalty programs. Unfortunately, the casino hasn't provided detailed information about these offers. Therefore, we cannot share the names of ongoing tournaments or disclose the benefits of the prize draws or loyalty program. We will update this section when the casino releases more details.
Key Terms and Conditions of Winzter Casino You Should Know
Before creating a player account at an online casino, it's essential to review the general terms and conditions governing its services. To make it easier for you regarding Winzter, we've outlined the most important aspects to keep in mind. Here they are:
- Account Management: After creating your account, you must not share your login credentials with third parties. Your account, including all associated assets, cannot be transferred, sold, or pledged to anyone. You can block your account at any time, with the closure period lasting 30 days.
- Data Management: You may request the deletion of your personal data when the casino no longer has a legal basis to retain it.
- Software Errors: The casino is not responsible for downtimes, server interruptions, slowdowns, or any technical or political disruptions to the game. Refunds may be granted at its sole discretion.
- Know Your Customer (KYC): At any time, the casino may request additional KYC documents to verify a player's identity and location when using its platform. These include: a government-issued photo ID (front and back may be required depending on the document); a selfie holding the ID; a bank statement or recent utility bill for address verification; a document proving the source of funds (photo of the card used for deposit); or any other reasonable document needed to comply with anti-money laundering regulations.
469+ Games Found at Winzter Casino
On its homepage, the casino claims to feature a library of 4,000+ games from 30+ developers. However, during our tests, we discovered only 469 online games from 10 providers. Players can try some for free before real money sessions. We explored this catalog to provide an overview of the available casino game categories.
A Selection of 450+ Online Slots
The slots are available under the Casino section. Upon reviewing it, we found 450+ games developed by renowned providers such as NetEnt, Wazdan, and Platipus. Below are some of the most popular titles you can try for free or real money.
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Starburst - NetEnt
- Grid: 5 x 3
- Paylines: 10
- RTP: 96.09%
- Volatility: Low
- Bets: $0.10 - $100
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Vegas Hot - Wazdan
- Grid: 5 x 3
- Paylines: 5
- RTP: 96.05%
- Volatility: Medium
- Bets: $0.20 - $10,000
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Lucky Fortune - Wazdan
- Grid: 5 x 3
- Paylines: 20
- RTP: 96.3%
- Volatility: Medium
- Bets: $0.20 - $10,000
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Gonzo's Quest - NetEnt
- Grid: 5 x 3
- Paylines: 20
- RTP: 95.97%
- Volatility: Medium-High
- Bets: $0.20 - $50
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Extra Gems - Platipus
- Grid: 6 x 4
- Paylines: 2,304 to 21,600
- RTP: 95.01%
- Volatility: High
- Bets: $0.05 - $5
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Atlantis - Apollo
- Grid: 5 x 3
- Paylines: 5
- RTP: 85% - 99%
- Volatility: High
- Bets: $0.10 - $35
Blackjack, Roulette, and Baccarat: 5 Games Available
Just like online slots, table games can be accessed through the Casino section. After reviewing this area, we found: 1 blackjack game, 3 roulette games, and 1 baccarat game. For those looking for a bigger selection of table games, we recommend reading our Blackjack Ballroom casino review where you'll find the very best table games from Games Global and all their subsidiary studios. Below are the table games you'll find at Winzter online casino:
- Blackjack Classic - NetEnt
- French Roulette - NetEnt
- American Roulette - NetEnt
- Gold Roulette - Wazdan
- Baccarat - NetEnt
23+ Live Games Provided by Evolution Gaming, Ezugi, and TvBet
Browsing the "Live Casino" section, we found that Winzter offers its members 23+ live games across various categories, created by Evolution, Ezugi, and TvBet. The catalog includes game shows, roulette, blackjack, baccarat, and poker games, all featuring live dealers. Those who prefer a larger selection of live dealer tables with VIP tables for high rollers would probably prefer LeoVegas casino where you can also receive a special live dealer welcome bonus. Below are some of the most popular options you can play for real money at Winzter:
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Roulette Lobby - Live Roulette
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Crazy Time - Game Show
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Blackjack 3 - Live Blackjack
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Baccarat Lobby - Live Baccarat
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Fast Keno - Live Keno
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Dragon Tiger - Live Baccarat
Is Winzter Compatible with Mobile Devices?
After checking, we found that the Winzter casino does not offer a mobile app or downloadable shortcut. However, the operators have ensured its compatibility with smartphones and tablets by leveraging HTML5 technology. We accessed the casino via a web browser and tested its functionality on iOS and Android devices. Here are our main findings:
- Games available in demo and real money modes
- Welcome package of up to $3,000
- 3 weekly bonuses available
- Supports over 14 cryptocurrencies
- Customer service accessible via two channels
- Minimum deposit of $50
Guide to Making Deposits and Withdrawals at Winzter
By clicking on the "+" sign next to the balance, we accessed the Deposit section to explore the payment methods available for this operation. However, since we were not yet eligible for withdrawals, the casino did not allow us to view the processors available for that transaction. Nonetheless, some specific requirements are worth noting. Discover all the details in this section.
Limits, Payment Methods, and Steps to Deposit
The minimum deposit allowed at Winzter Casino is $50, and the maximum goes up to $50,000. Paysafecard, MiFinity, and +14 cryptocurrencies, including Bitcoin, Tether, Ethereum, and Litecoin, are accepted payment methods. Follow the steps below to deposit funds at Winzter Casino.
- Click on Deposit: At the bottom of the homepage, tap on the yellow Deposit icon.
- Select a Payment Method: Choose a payment method from the options provided.
- Enter the Deposit Amount: Specify the amount you wish to deposit in the designated field and provide personal details if required.
- Provide Payment Details: The information to be entered at this stage depends on the chosen payment method. For Bitcoin, for example, you will need to log into your crypto wallet and follow the instructions.
- Confirm the Transaction: Click the Deposit tab after entering the necessary payment information to finalize the transaction.
No fees or commissions are charged by the casino for this type of transaction. Processing times vary depending on the chosen payment method but are generally instant.
Withdrawal at Winzter Online Casino
At the time of testing Winzter Casino's services, we did not have access to available withdrawal methods as we did not yet meet the eligibility requirements. However, the casino specifies withdrawal limits for standard players using e-wallets and cryptocurrencies in its Terms and Conditions. Various other requirements are also outlined. Here are the details:
- E-wallets and cryptocurrencies may be available.
- The minimum withdrawal amount is $50, and the maximum is $2,500 per week.
- Only one pending withdrawal per payment method is allowed at a time.
- Players can request only one withdrawal within a 24-hour period.
- Withdrawal requests are processed within 3 business days, unless otherwise notified.
- Funds labeled as "Bonus" or from forfeited games cannot be withdrawn.
- Withdrawal requests will only be processed after fulfilling the wagering requirements.
- For the first withdrawal request, you may be required to submit KYC documents.
- The casino does not apply any fees or commission charges on withdrawals.
To initiate the withdrawal process, click on your profile icon, then Deposit, and select the Withdrawal section.
The 4 Steps to Sign Up at This Casino
Creating a player account at Winzter Casino takes only about 2 minutes. Follow the steps below.
- Visit the Casino's Website: Search for Winzter Casino in your device's web browser and select the official link https://winzter5.com.
- Click on Sign Up: From the casino's hamburger menu, click on the Sign Up button to start the process.
- Fill in the Required Information: At this step, provide details such as your first name, last name, email address, phone number, and account password. Then, review and accept the Terms and Conditions by checking the corresponding box.
- Create your Account: Once you have provided the required information and accepted the Terms and Conditions, click on Create Account to complete your registration.
How to Log In to Your Player Account?
Logging in to your player account at Winzter Casino is a quick and straightforward process, taking no more than a minute. Follow these steps to log in:
- Click on Log In: From the hamburger menu on the casino's homepage, click on the Log In icon.
- Provide your Credentials: At this step, enter your account login details: email address and password.
- Access your Account: Click on the yellow Log In button to access your player account.
Winzter Casino: A Legal and Secure Gaming Environment for Players?
Playing in a legal and secure environment is a top priority for many players. Aware of this, our team has thoroughly reviewed Winzter Casino to determine whether it has implemented the necessary measures to protect its members' data. Here's what we found:
Does Winzter Casino Hold a Legal License?
In its Terms and Conditions, the casino claims to hold a legal license but does not specify the registration number or the jurisdiction where it was obtained. This raised our curiosity, prompting us to contact customer service via email for clarification. To date, we have received no response.
Does it Promote Responsible Gambling?
We explored the section dedicated to responsible gambling and noted that the casino has implemented measures to encourage thoughtful play. It first prohibits access to minors and advises parents to use recognized filtering systems such as NetNanny and CyberPatrol or gambling blockers like BetBlocker and GamBan.
Additionally, it provides 10 principles that players can use to manage their betting habits. Players can also evaluate the impact of gambling on their lives by answering the following five questions:
- Have I ever skipped work or studies to gamble or spent time on online casino games during work or class hours?
- Have I neglected my family's well-being in favor of gambling?
- Have I lied about the amount of money spent or time spent gambling to avoid questions or criticism?
- Have I sold belongings or borrowed money to continue gambling?
- After losing, do I feel an urgent need to gamble again to recover my money quickly?
If a player answers "Yes" to at least one of these questions, the casino advises contacting specialized support organizations like Gamblers Anonymous or Gambling Therapy. It also encourages self-assessment using the following tools:
- GamCare: https://www.gamcare.org.uk/understanding-gambling-problems/self-assessment-tool/
- Gamblers Anonymous: http://www.gamblersanonymous.org/ga/content/20-questions
The casino recommends players request self-exclusion via email at [email protected], allowing account suspension for periods ranging from one hour to 48 hours. Players can also set deposit, wager, and loss limits and regularly review their gaming history.
Security Measures for Protecting Personal Data
Winzter does not have a dedicated section specifically addressing personal data protection. However, its Terms and Conditions state that each player is responsible for securing their information and ensuring it is not accessible to third parties. Additionally, the casino offers a two-factor authentication (2FA) option, providing an extra layer of protection against unauthorized account access or data theft.
Complaint and Claim Process at Winzter Casino
Winzter Casino allows its members to submit complaints or claims about the quality of its services via Live Chat as a first step. The casino aims to respond promptly and thoroughly within a 2-week timeframe from the date of receipt. For complex claims, resolution may take longer than two weeks.
In such cases, the casino will contact you within 8 weeks with either a final response or an explanation of why a conclusive answer is not yet possible, along with an estimated resolution time. If the issue cannot be resolved via Live Chat, you can send your complaint via email to [email protected] within 7 calendar days of the incident.
Claims submitted later may still be considered. The casino strives to provide a comprehensive response to your complaint via email within 60 business days of receiving it. This timeframe may also be extended depending on the complexity of the issue. In all cases, every effort will be made to resolve the matter.
Customer Support: Professional, Precise, and Concise?
For concerns regarding games, bonuses, promotions, or other services, the casino has set up a customer support system accessible with a click on the "Support" section. We found two channels: email and Live Chat. Additionally, there is dedicated support for complaints and claims. The casino recommends checking the FAQ section before contacting support. We tested the channels and here are our findings.
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Email Support for General Inquiries
Customer support is available via email at [email protected].
- Available 24/7
- Accurate and concise responses
- No bots or AI
- Response time: 5 to 30 minutes
- Primary language: English
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Email Support for Complaints
You can reach the agents (Winzter - Complaints Team) via email at [email protected].
- Availability: 24/7
- Bots or AI: None
- Primary language: English
- Accuracy and conciseness: Good
- Response time: 10 to 30 minutes
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Live Chat
Unlike email support, the live chat service is currently unavailable based on our tests of the casino's services. Therefore, we cannot provide feedback on the user experience it might offer. However, the casino states it is accessible 24/7 from Monday to Sunday. We will continue testing and update this section once it becomes operational.
How this Online Casino Can Improve
Despite its undeniable strengths, Winzter still needs to refine certain aspects of its services to secure a spot among the top online casinos. Here are the areas that need improvement:
- No no-deposit bonus
- Uncategorized game library
- Non-functional live chat support
- Legal licensing source not disclosed
- No shortcut or downloadable mobile app
- Primary email support language for French players: English
FAQs
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Can I use the welcome bonus on live and table games?
No. The sign-up offer is only valid for online slot games. -
Can play the Winzter casino games for free?
Yes. You can play free games in demo mode when you create an account. It should be noted that live dealer games are only available for real money play. -
Can I quickly access the casino via a shortcut on my mobile home screen?
No. This online casino does not allow users to install a shortcut on a mobile device's home screen. -
Does this casino operate legally?
Winzter claims to hold a legal license allowing it to operate lawfully, but during our review we could not find any evidence of this. -
Can I make more than one withdrawal request within 24 hours?
No. The casino allows only one withdrawal request within a 24-hour period.
Winzter Casino: Our Final Verdict for 2024
After reviewing, we hold a lukewarm opinion of the services provided by Winzter. Requiring at least $50 to access its bonuses is overly restrictive compared to other casinos. The game library lacks popular categories such as video poker, craps, and bingo. Its live chat customer service is also non-operational. Fortunately, email support is fully functional, fast, and accurate. The absence of a license and the lack of a recognized security protocol also raise concerns. These are areas that Winzter Casino needs to address to remain competitive. Nonetheless, we appreciated its responsible gaming policy, mobile compatibility, and the flexibility of its payment process, with a wide range of accepted processors. Based on this review, we give it an overall rating of 3.5 out of 5.
