Quick Verdict: UNRESOLVED CUSTOMER COMPLAINTS
Bet365 is appealing with lots of games and reliable banking options. The customer support is a letdown, with the average response time indicated as 4 days on Ask Gamblers. The issue seems to be recurring, as many recent complaints on Trust Pilot were unresolved at the time of writing this review.
Bet365 Casino Bonus and Promotions For Canada
One of the first things we looked at when completing our Bet365 casino Canada review was the bonuses and promotions section of the website. It is a known fact, that most potential new members will check here first and we wanted to assess what was on offer, what Canadian players would find valuable, and what terms and conditions were applied. We also wanted to check on regular offers to assess how members were valued by the operator.
Up to 200 Free Spins for New Players at Bet365
The Bet365 sign up bonus is a little different and instead of a standard match percentage bonus, new players can enjoy a free spins bonus up to 200 spins when they deposit $10. This may not sound like much but the best things about the Bet365 free spins is that there are no wagering requirements attached. You get to keep everything you win without having to try and clear a playthrough and you can withdraw them at any time. The spins are given out over 10 days and the selection process for these is actuall a lot of fun. Here's how it works:
- Sign up and make your first deposit which must be a minimum of $10 to activate the bonus.
- Pick the Yellow, Blue, or Red button that will be shown on your screen. You get to pick a colour, it can be different each time, for 10 days out of your first 20 days as a new players.
- After choosing your colour the number of spins will be revealed. This can be 5, 10, or 20, meaning you could get a maximum of 200 free spins over 10 days.
The free spins are awarded instantly each day and the value is set at $0.10 per spin. They can be used on four different slots; Book of Horus, Curse of the Bayou, Magic Forge, and Wrath of the Deep. Players have seven days in which to use their free spins and if they are not used they will be removed from the account. There are no wagering requirements and all wins will be added to your cash balance. It should be noted that deposits made via Paysafecard are not eligible for the bonus.
No Deposit Codes, Tournaments, and Ongoing Promos
The freebies don't stop with the welcome bonus, and as soon as you start playing at Bet365 casino Canada you start earning comp points. Each game you play has a different number of points and you can see these on the casino website. Every time you get 100 points you can trade them in for real money to play more games. This works just like a no deposit bonus and is a great way to try out new games without any risk.
There is also a rewards program for all players and the more you play the more you'll get. All new players start on the Bronze level and they can work their way up to the Gold level. The higher you go the more benefits you receive.
If slots tournaments or poker tournaments are your thing, you'll find plenty to entertain you. There are Daily Drop & Wins with million dollar prize pools for those who climb the leaderboard. There are live dealer quizes with cash prizes, and poker fans will find plenty of races to take part in.
Last but not least, Bet365 Canada has a dedicated bonus team who are always on hand to offer you even more great bonuses to enhance your casino play. You can contact them via live chat and you will also see a Bonus Team button when you log in. This is another great way to ask about no deposit bonus codes you may be eligible for.
Multi Brand Software at Bet365 Casino Canada
Bet365 Canada is an online casino that uses software from a large number of software providers. These include Playtech, Games Global, Boss Media, Electracade, NeoGames, Ash Gaming, Finsoft, WagerLogic, Betsoft, IGT, NextGen Gaming, 2x2 Gaming, Bally, NetEnt, Odobo, PlayN Go, Quickspin, Rabcat, Realistic Games, Virtue Fusion, and WMS. The casino software is available in download and no download instant play. Mobile gaming is also supported. The one thing missing however is a fun play option for those who prefer to demo the games before playing for real money. The site is available in a number of different languages including English, Danish, Spanish, Swedish, and Dutch. Unfortunately French is not supported at this time. Canadian players will be delighted to known that they can play in Canadian Dollars. Other currencies supported are Euro, British pounds sterling, and US dollars.
Game Selection and Payout Percentages from eCOGRA
Bet365 casino features thousands of games and at Bet365 Canada, there is something to suit everyone's taste. Players can choose from a wide range of table games, arcade titles, slots, video poker and several live dealer games. For blackjack enthusiasts there is Blackjack Switch, Blackjack Surrender, and even progressive blackjack. Slots fans can enjoy all the latest titles including Cop the Lot Megaways, Goons Gone Wild, John Hunger and Galileo's Secrets, Big Catch even Bigger Bass, and Sugar Rush 1000. New games are added to the lineup on a regular basis too so there is always something to entertain and excite players.
All the games offered use a highly sophisticated Random Number Generator (RNG) that ensures that all games are random and fair. The site is eCOGRA certified which ensures the games are fair and all outcomes are randomly generated.
The payout percentages at the time of our Bet365 Canada casino review were as follows:
- All games - 97.31% RTP
- Slots games - 94.62% RTP
- Table games - 98.74% RTP
- Video poker games - 98.62% RTP
- Card games - 97.60% RTP
- Poker games - 94.59% RTP
- Fixed odds - 94.59% RTP
Play and Win Big Jackpots
In the 'Jackpots' section of the casino you'll find 210 different jackpot game to play. To make the selection easier, there are a number of categories to choose from. These include:
- 8 Immortals - 12 titles to choose from including 8 Immortals Divine Blossom.
- Dual Drop - 22 games to choose from including King of the Klondike
- Wowpots - 9 games including Book of Item WowPot and 9 Blazing Diamonds WowPot.
- Jackpot King - 31 games including Fortunes of Ra, The Goonies Jackpot, and Fishin Frenzy Megaways.
- Mega Moolah - 9 titles including Mega Moolah 4Tune Reels, Immortal Romance Mega Moolah, and Thunderstruck II Mega Moolah.
- Rapid Fire - 10 slots including Bigger Catch Bass Fishing, and Eye of Horus Rapid Fire Jackpots.
- Age of the Gods - 15 games including Age of the Gods Cash Collect and Ages of the Gods Helios.
- Mega Jackpots - 6 slots including Golden Goddess Mega Jackpots and Siberian Storm Mega Jackpots.
- Fire Blaze - 23 games including 3 Wizards Mega Fire Blaze and Rocky Mega Fire Blaze.
Mobile Gaming and the Bet35 Live Casino For Canada
If you have an iPhone, iPad, or Android device you will be able to enjoy a large selection of instant play games no matter where you are with no download required. The mobile casino from Bet365 has been designed to be as similar as the PC offers and players can download the mobile casino app or play via their mobile browser that has been optimized for smartphones and tablets. Players also have access to their accounts when using their mobile so they can collect bonuses as well as make deposits and withdrawals.
Bet365 also offers live dealer games. These are done via live video streams and feature professional dealers. Players can enjoy live roulette, blackjack, baccarat, sic bo, or Holdem and they can choose between a European or Asian croupier.
How to Deposit and Withdraw in Canada at Bet365 Online Casino
From the banking section you can select your currency (CAD). For Canadian players deposit options include Visa, MasterCard, Instadebit, Apple Pay, Interac, Paysafecard, Click to Pay, and Bank wire. The minimum deposit amount for each of these methods is $10 with the exception of Wire Transfer which requires a minimum of $200.
To withdraw your winnings, you can choose from Wire Transfer, Interac, Instadebit, or debit card. Interac offers the fastest withdrawals at just 1 - 4 hours with a minimum withdrawal of $10 required.
Withdrawal Limits At Bet365 Casino Canada
Bet365 Canada does not have weekly or monthly transaction limits. The only restriction is a C$100,000 maximum limit per transaction.
Customer Support - How to Get Help
Customer support at Bet365 casino is excellent and their friendly team are always eager to help with any questions or concerns you might have. Support is available 24/7 via live chat, telephone, or email and there is lots of information provided on the website too.
Security and Fairness at Bet365
Being licened by the Malta Gaming Authority, player safety is extremely important and the casino uses SSL encryption to ensure that all player data is kept safe and secure. The casino also uses a highly sophisticated RNG that is checked and audited by eCOGRA.
Are There Any Complaints Against the Casino?
Bet365 has been online since 2001 and at the time of this review there were a number of outstanding complaints against Bet365. These were related to unpaid winnings and account verification information. The average response time for complaints is 5 days and the average life of a complaint is one week.
Player Testimonials and Responsible Gambling
Our team went the extra mile to analyze player testimonials in order to deliver a trustworthy and reliable review. While it appears that there might be some issues with the verification processes, Bet365 Canada acts fast to sort them out. Another problem Bet365's team wants to prevent is for gamers to develop any addiction, which is why they use the following protective measures:
- My Activity - This tool allows players to keep track of their gaming activity with a graphical dashboard providing a visual illustration of their account history. Players can access this graphical dashboard across a week, month, or period of one year.
- Self Exclusion - In order to prevent any gaming problems, the team behind this site has developed the Self Exclusion tool, which allows members to stay away from any gaming activities for a given period of either six months, a year, two years, or even five years.
- Time-Out - This is yet another tool that prevents any gaming addictions by allowing casino members to take a short break from betting for a period of either a day, a week or even a month.
Canada Friendly Features We Found During Our Review
Looking at this casino from the perspective of Canadian players, there are a number of features that stand out. First off, you can play in your own currency which removes any unnecessary exchange fees. The casino can be enjoyed in a number of different languages too but French isn't one of them at present. Therefore, you will have to pick another site if you prefer French. The casino is available in download, no download instant play, and mobile options. There are specific banking options for players from Canada too and all you have to do is select your country from the drop down list on the banking section of the casino.
Consider Trying Different Online CasinosMost Frequently Asked Questions at Bet365
- What progressive jackpots can I play at Bet365 casino Canada? This site offers multiple progressive jackpots for gamers to choose from, including Blazing Bells, Age of the Gods: Furious 4, Age of the Gods: Epic Troy, Gladiator Jackpot, King Blitz, and many more.
- Does this site support any other languages? Yes there are over 20 languages supported but some Canadians will be disappointed not to find French among these.
- What is the minimum deposit I can make? This depends on the payment method chosen although the majority of them have deposits that start as low as $10 and this makes you eligible for the welcome bonus too.
- What is the minimum withdrawal limit? The lowest amount of winnings you can cashout at Bet365 Canada is set at $10 which is quite good and makes this a good option for those who prefer to play with lower stakes and still be able to withdraw small amounts of winnings too.
Final Option and Rating of Bet365 for Canadian Players
All in all, Bet365 is a great choice for players from Canada who are looking for something more. The site uses a large number of software providers and offers both virtual and live dealer casino games. The free spins welcome bonus is excellent even if it isn't a Bet365 no deposit bonus it offers exceptional value because there are no wagering requirements meaning you get to keep what you win and can withdraw winnings immediately. There are plenty of online slots and table and card games to suit everyone along with live dealers for both low and high rollers. The minimum deposit is $10 making Bet365 online casino a budget friendly option. We gave it an overall rating of 3.5 out of 5.
- Bet365 has been online since 2001
- Live chat is available in over 20 languages.
