BitStarz Casino Canada: Superb Games And Bonuses, Good for a Crypto Casino
Verdict: SAFE TO PLAY HERE Player Beware GambleAware 18+ Only
BitStarz Casino Canada was set up in 2014 and took a bold move as the first casino accepting cryptocurrencies alongside fiat currencies. The operator lists over 2,000 games from over 20 software providers, and includes 19 exclusive games listed under the BitStarz Originals.
BitStarz's registered owner is Dama N.V., which owns a license issued by the Curaçao Gaming Authority. The site runs on SoftSwiss Software in a mutually-beneficial partnership that gives members of the casino access to unique games and first-hand feedback from real players to the software provider.
We found reports of players complaining about long waits for withdrawals on Ask Gamblers when using fiat currency options. This seems to be a ploy by the casino to push members towards Bitcoin and other cryptocurrencies.
Customer support options are great, with fast responses on live chat. Email responses, however, take longer.
Responsible gambling is a letdown at BitStarz Canada. There is a disclaimer for players to check the applicable local gambling laws, and players must liaise with customer support to set limits.
New players can claim up to C$2,000 and 180 free spins in the welcome bonus package. There are highly rewarding tournaments and jackpots running for short periods. Each offer has attached terms that seek to entice members to spend more.
Our Verdict:
BitStarz Casino Canada is great if you are well-versed in crypto transactions. Members can swap fiat for crypto tokens on the site, and the casino is bold enough to publish its provably fair systems.
The complaints found on Ask Gamblers are all resolved, showing the casino's commitment to customer satisfaction. Take care with the offers, as the wagering requirements can make it hard to keep winnings.
We have more details about BitStarz Casino Canada in the full review below.
What's Covered In This Review:
Player Beware: Slightly High WR, and Bank Transfers in Euros
Last Updated: Sat. Jul. 05, 2025
The 40x wagering requirement for the welcome bonus is not horrendous but it is higher than a more desirable 25-30x. And players who withdraw via bank transfer will have the sum paid in euros (as per Terms and Conditions 3.3.9) which may lead to conversion fees for those using CAD.
BitStarz Casino Canada Bonuses & Promotions - Promos for Players Old and New
New players at the casino have a welcome bonus that covers four deposits, matching the first and last at 100% and the middle two at 50%. The total sums are $800 for the third and $400 for the other three for a total maximum of $2,000, with 180 free spins thrown in with the first deposit. Players who prefer crypto can instead get a total of 5 BTC matched. The minimum deposit to qualify is $20, with a $40 minimum for receiving the free spins. The wagering requirement is a little higher than desirable at 40x.
In addition, there are weekly Slot and Table Wars promos with weekly prizes for those who top the leaderboards, and weekly reload/free spins promos after a fourth deposit is made. There's also a regular Level Up Adventure loyalty program tournament, and a VIP Club that requires either an invite or hefty deposit of at least $1,000[1].
Games and Software - Huge Slots Array, Small Live Casino
The casino has a huge 4,970 casino games to play at the time of writing, with slots and other games created by over 60 different developers. These include big beasts like Play'N Go, Pragmatic Play, Playtech, Quickfire, and BetSoft. There are also 19 BitStarz Original games. The jackpot category has 67 games offering progressive jackpots with top prizes ranging from modest to millions. Regular table games are also on the betting menu.
While there is a live casino the number of tables is surprisingly small for Canadian players, although roulette, blackjack, and baccarat are available (game shows are not accessible for players from Canada so we recommend looking at other online casinos in Canada if you enjoy playing them). The casino is optimised to work seamlessly with mobile devices but apps are not provided.
Deposits & Withdrawals - Excellent for Crypto, But Not CAD
All the games in the world don't matter if it's a hassle moving money into and out of a casino. BitStarz Canada has an emphasis on crypto, with over 500 different types accepted, but it supports other financial methods too. Interac, Visa, Mastercard, InstaDebit, CashToCode, Flexepin, MuchBetter, MiFinity, Jeton, and Neosurf are supported non-crypto banking methods with minimal deposits for most at $20.
Other withdrawal and deposit methods are varieties of cryptocurrency. On the plus side, there appears to be no withdrawal limits, although individual withdrawal transactions are restricted to between $4,000 and $6,000.
Examples of crypto that can be used include Bitcoin, Dogecoin, Ethereum, and Litecoin.
Customer Support - Live Chat, E-mail, and Helpful Support
There's a fair-sized FAQs section at the casino that covers topics such as Account, Deposits & Withdrawals, Bonuses, The Casino, Security, Responsible Gaming, and Affiliate FAQ. For those whose queries are not resolved this way, customer service can be contacted by live chat for a rapid response or via e-mail (which naturally takes longer).
While there have been 17 complaints about the casino on AskGamblers at the time of review, it's somewhat reassuring to see all 17 have been resolved with an average complaint time of just three days. This is backed up by a solid 4.3* rating on TrustPilot[2].
The excellent 17/17 resolution rate mentioned above does suggest that the casino's customer support team does a good job at remedying problems.
BitStarz Canada Licensing & Security - Curaçao Licensing Less Stringent
The casino is owned and operated by Dama N.V., which operates under licensing No. OGL/2023/174/0082 issued by the Curaçao Gaming Control Board. However, it must be acknowledged that Curaçao is among the weaker of the international regulators. SSL encryption is used to protect transacted data.
Is Bitstarz Casino Canada Legal in Ontario?
The casino is not legal to play for Ontario players due to its absence from the official list of iGaming Ontario operators.
Responsible Gambling - Options for Limits and Taking a Break
Responsible gambling tools at the casino include a limit page which allows for depositing, losses, wagering, and session limits to be established. Raising or removing a limit takes 24 hours to come into effect to help prevent impulsive errors of judgement. In addition, cooling off and self-exclusion is possible, ranging from 1 day to permanent self-exclusion. Third parties GamCare, Gordon House, and Gamblers Anonymous are linked to.
Final Opinion - Mostly a Great Place to Play
With a huge selection of slots and solid promotions/banking methods, BitStarz Casino Canada is a great place to play in many ways. The responsible gambling tools are a positive aspect too. Just bear in mind the lack of apps, bonus wagering requirements, and the smaller live casino for Canadian players. But for slots fans there's a staggering array of games to enjoy.
Sources
- Live the High-Roller Life by Joining the BitStarz VIP Club - bitStarz.com
- BitStarz Casino Reviews | Read Customer Service Reviews of bitstarz.com - trustpilot.com
