Wildz Casino Canada: A Top Online Casino or a Red Flag?
Verdict: SAFE TO PLAY HERE Player Beware GambleAware 18+ Only
Operated by Rootz Limited since 2019, Wildz Casino Canada is licensed by the Malta Gaming Authority (MGA), one of the top regulators in the iGaming industry. It is also licensed by the AGCO for players in Ontario[1]. All the information provided in this review does not pertain to Ontario players.
On the face of it, Wildz Casino is quite a complete online casino. The site features thousands of games from top software providers, such as Pragmatic Play, Relax Gaming, NoLimit City, Play'n GO, and many others. It also offers a CAD$2,000 welcome bonus with 200 free spins for Mega Moolah, the world's biggest progressive jackpot slot. Be warned, the wagering requirement is 35x and if you claim the full $2,000 you'll have to wager a total of $70,000 to cash out.
Wildz Canada won "Mobile Operator of the Year" at the International Gaming Awards in 2024[2], which is another positive.
But as with all online casinos, there are negatives and for Wildz this can be found in the player complaints. On TrustPilot.com[3], many of the 299 reviewers have left a negative review, citing problems with the bonuses and cashouts. Other sites like AskGamblers show better reviews, with slow cashouts being the one major concern of many players.
Our Verdict:
Wildz Canada is a reputable and safe online casino, which has proven to provide players with mostly positive experiences. Some negative reviews on major review platforms give some cause for concern, but overall, it doesn't seem too bad.
Keep reading to find out more about Wildz Casino Canada.
What's Covered In This Review:
Player Beware: Bonus Pitfalls and Withdrawal Problems
Last Updated: Tues. Jul. 15, 2025
A faster than usual withdrawal speed sounds like a good thing, but as noted in the intro it doesn't mean much if reality doesn't match up to the aspiration. TrustPilot reviews cannot be individually verified but the large volume complaining of difficulties withdrawing (often involving verification problems) is concerning. There are also complaints regarding the bonus being automatic, and as the deposit made as part of the promo counts as bonus money this means wagering requirements must be hit before it can be withdrawn.
Wildz Casino Canada Bonuses & Promotions - Promos for Players Old and New
Newly registered players can take advantage of a welcome bonus involving a 100% match deposit (up to $1,000) plus 200 free spins. The same match deposit rate and threshold apply to a second deposit, for a total of $2,000. The free spins are for progressive jackpot slot Mega Moolah, and the promo comes with a 35x wagering requirement, which isn't bad.
Special offers also exist for current players, and include reload bonuses, free spins, the Levelz mini-slot promo, and cashback. Overall there's a pretty generous introductory promotion and a lot to keep existing players happy too. However, a major drawback of the welcome bonus is that it classifies the associated deposits as bonus money so they can only be withdrawn once the wagering requirement is met.
Games and Software - Impressive Slots Selection
There are well over 2,000 games for players to try at Wildz Casino Canada. These come from a plethora of software developers, such as Play'n Go (creators of Book of Dead), Games Global (the firm behind epic progressive jackpot slot Mega Moolah), and Pragmatic Play (who developed the Bigger Bass series). The jackpot category has 136 games in total, the majority of which are progressive slots.
The live casino is a little on the smaller side but still has over 100 options to try. While game shows are available the biggest category is blackjack (which has 50 tables). Roulette has 28 tables and baccarat 23. The casino's games are mobile compatible but there is no app available for iOS or Android devices.
Deposits & Withdrawals - Good Range of Banking Methods
The casino supports various means of moving money, including bank transfers, e-wallets and cards. Players can choose between Interac, Apple Pay, Visa, Mastercard, InstaDebit, MuchBetter, MiFinity, and Payz. Minimum deposits are $10 ($15 with MiFinity), and minimum withdrawals are $20. While no monthly maximum withdrawal is indicated in the terms and conditions, players who win over €50,000 may be subject to monthly limits of €100,000 (with smaller daily/weekly limits). Withdrawals made by e-wallets may be completed within a business day, while using cards may take up to 3 business days (although this is still faster than average).
Customer Support - Can be Slow and Unhelpful
Any site can have technical problems, and players need to be confident of resolution. The FAQs section addresses many common queries, and the More Information page has links to cover a lot of the fine print. Customer support can also be contacted, via either e-mail or live chat, which is available 24/7. However, many of the TrustPilot complaints contain criticisms regarding customer service being less than helpful, or slow to respond.
Wildz Casino Canada Licensing & Security - MGA/AGCO Licensing plus eCOGRA Association
Wildz casino has a very solid licensing arrangement, with licensing from the highly-regarded MGA (Malta Gaming Authority) and the AGCO (Alcohol and Gaming Commission of Ontario). On top of that, the site uses SSL encryption to safeguard player data and undergoes regular audits from independent third party testing organisation eCOGRA.
Is Wildz Casino Canada Legal in Ontario?
Having checked the officially approved operators list of iGaming Ontario, we can confirm that Wildz Casino can be legally accessed by players in Ontario.
Responsible Gambling - Limits, Self-Exclusion, and External Links
It's standard operating procedure for online casinos in Canada to provide players with an array of tools to encourage responsible gambling. At Wildz, players can set limits for time, net losses, deposits, and wagering (on a daily, weekly, or monthly basis). Stricter limits take effect immediately but increasing limits has a 24 hour implementation period to help prevent impulsive behaviour.
Another feature is the reality check, which puts messages on-screen at 60 minute intervals with related session data such as time spent playing and how much has been wagered/won. Players can also choose to take a time-out or self-exclude.
General advice/tips in this area are offered, as are links to external organisations that can help players who feel they're in difficulty. These include Gambling Therapy, Gamblers Anonymous, and GamCare.
Final Opinion - Mostly Positive, but Withdrawal/Bonus Drawbacks are Severe
The casino has a lot of good points, from its extensive library of games to numerous bonuses for players old and new. There's a diverse set of banking methods plus a good selection of responsible gambling tools. However, Wildz Canada also has a lot of complaints about withdrawals, and turning a deposit into bonus money that cannot be withdrawn before a wagering requirement is hit is a pretty serious downside. That, coupled with the complaints, may be enough for players to seek their entertainment elsewhere.
Sources
- Rootz brands go live in Ontario - igamingbusiness.com
- Rootz Limited Scoops Mobile Operator of the Year Award - European Gaming Industry News - europeangaming.eu
- Wildz Reviews | Read Customer Service Reviews of wildz.com - trustpilot.com
