Casino Days Canada: Curacao Licensing Boosts Ratings, But Customer Support Remains Poor
Verdict: SAFE TO PLAY HERE Player Beware GambleAware 18+ Only
Casino Days Canada got a boost in ratings after acquiring the first direct license from Curacao in 2024. The lobby includes games from popular providers like Netent, Pragmatic Play, and Betsoft.
Casino Days is the first casino launched by Rhino Entertainment in 2020[1]. It operates under a licence issued to White Star B.V., a subsidiary of the parent company. Operations here have yet another layer of complexity, with Privado Ltd handling financial transactions on behalf of Casino Days.
Curacao gambling laws underwent an overhaul in 2023, locking out many operators whose licenses were revoked or reviewed. Casino Days Canada was lucky to be the first licensed casino under the new regulator, receiving the go-ahead even before the new regulations were passed into law[2].
The new license does nothing to improve customer experience. The 'Help' page contains a pre-defined list of questions and answers addressing commonly asked questions. Attempting to reach out for help feels like filling out a questionnaire.
The VIP program at Casino Days is by invitation only. We could not get the specifics of what a player needs to do to receive the invite. Plenty of bonuses appear on the promotions page, but be wary of the wagering requirements and bet limits.
Our Verdict:
Outsourcing transaction processing to Privado Ltd complicates operations, as shown by multiple complaints about withdrawal processing on Ask Gamblers. We did not expect transactions to be an issue, given the long list of supported e-wallets and cryptocurrencies.
Mobile apps for Android and iOS are very much appreciated, but customer support is in dire need of improvement.
We have compiled a comprehensive Casino Days Canada review with more details below.
What's Covered In This Review:
Player Beware: Many Unresolved Complaints
Last Updated: Mon. Jul. 07, 2025
Our research team found a number of unresolved customer complaints about Casino Days on the AskGamblers forum[3]. It seems the support team is slow in responding to customer complaints related to withdrawals. A few of the complaints were marked as resolved, but the unresolved ones were way more.
Many of the customers who posted about a bad experience centered their complaints around delays in account verification. This, in turn, caused delayed or rejected withdrawals.
Casino Days Canada Bonuses - Good Promos with a 7 Day Expiry Period
Casino Days grants new players a signup bonus of a 100% match up to C$2,000 and 100 free spins. Members must claim the promo within the first 7 days of registering an account by depositing C$20 or more.
The promo has 35x wagering requirements on bonus funds and free spins. These must be met in 7 days to keep what you win from the promo. Free spins are valued at $0.20 and are valid on the Sweet Bonanza slot.
Over 2000 Games from 25+ Providers - Many Options in All Categories
Casino Days has a great collection of games, ranging from slots, table games, jackpots, and live dealer options. The lobby has 2000+ games, sourced from more than 25 game studios, including Pragmatic Play, Ezugi, Betsoft, and Play'n Go.
Members have an easy time looking for a specific game in the vast lobby. The search window has a section for all games, a section to search for games by studio, and an option to search for games by name.
28 jackpot slots are listed on the Casino Days site. Members can hope for big wins on progressive jackpots like Mega Moolah, Blazing Diamonds Wowpot, and Atlantean Treasures.
Deposit & Withdrawal Options - Fiat And Crypto Accepted
Banking at Casino Days Canada can be done via 14 banking options. Accepted e-wallets include Interac, Payz, and Much Better. Deposit and withdrawal limits vary for each wallet.
Interac payment limits range between a minimum of C$10 and a maximum of C$3,000 when depositing and up to C$9,999 when withdrawing. Visa and Mastercard deposits are accepted, but cannot be used for withdrawals.
Members can use major cryptocurrencies at Casino Days. Accepted tokens include Bitcoin, XRP, Ethereum, and USDT. Crypto coins have higher limits than fiat banking options. The limits range from C$20 to C$50,000 for withdrawals and C$15 to C$50,000 for deposits.
Customer Support is Not Reliable
Casino Days Canada provides customer support via email at support@casinodays.com. The site does not have a live chat window or list a phone number. Highly ranked VIP members can request a dedicated support agent, but that is only activated after spending tons of money and time at the casino.
There are no clear guidelines on how to join the VIP program, which the casino claims is via invitation only.
Player comments on AskGamblers paint the support agents in a bad light, justifying the 4.8/10 overall rating. We found reports of rude responses and sharing misleading information from some agents.
Casino Days Canada License is from Curacao - The Easiest to Obtain
Casino Days was among the very first operators to acquire the Curacao license under the new laws in 2023. Operations are conducted with the Curaçao Gaming Authority license number OGL/2023/159/0076, issued to White Star BV[4].
Operators with Curacao licenses are often plagued with poor service delivery and fraud. The new laws introduced in 2023 were meant to tighten the noose and lock out scam sites. Being that Casino Days got clearance to operate, it is only right to give the operator the benefit of the doubt.
Is Casino Days Legal in Ontario?
We reviewed the casinos listed with iGaming Ontario[5] and this casino legally accepts Ontario players. The site for Ontario is different from the site for the rest of Canada and international markets. The Ontario branch is registered under Well Played Media and it does not accept crypto deposits or withdrawals. Read our Casino Days Ontario review for more information.
Responsible Gambling Tools are Available on The Site
The casino provides a quick self-assessment test to help players identify problems with gambling. Impulsive gamblers can activate self-exclusion and time-out periods on their accounts.
The casino includes links to professional bodies like Gamblers Anonymous, GamCare, and BeGambleAware, which specialize in helping players control gambling habits.
Only players above 18 years have access to Casino Days Canada. The operator also provides links to internet monitoring tools like BetBlocker, Cyberpatrol, and Gam Ban, which members can use to prevent underage gambling.
Final Opinion - Great Site, But Test with A Small Amount
Casino Days Canada is a top-quality site in all measures. The 2,000+ collection of games is rich in variety, and the site design makes it easy to scroll through the lobby and find specific titles. Mobile apps are available for iOS and Android.
Operating with a Curacao license puts the reliability of the site in question. If you want a better license read our Canada casino reviews. The unresolved complaints on AskGamblers further cast doubts on this casino. We recommend that you test if the casino will release your winnings with small amounts and only dive in fully after getting your winnings.
Sources
- Welcome to Rhino Entertainment Group - rhinoentertainmentgroup.com
- Curaçao Grants 1st Licenses Under New Legislative Regime - worldcasinodirectory.com
- Casino Days Complaints - Withdrawal & Other Problems - askgamblers.com
- Curaçao finance minister defends issuing first licence before passing LOK - next.io
- Operators | iGaming Ontario - igamingontario.ca
